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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of managerial psychology"
~subject:"Employee retention"
~subject:"Kundenservice"
~type_genre:"Aufsatz in Zeitschrift"
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Employee retention
Kundenservice
Arbeitsverhalten
14
Work behaviour
14
Proactive personality
13
Proactive customer service performance
11
Arbeitszufriedenheit
10
Customer service
10
Job satisfaction
10
Dienstleistungsqualität
9
Service quality
9
Personality psychology
7
Persönlichkeitspsychologie
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Career development
6
Führungsstil
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Hotel industry
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Hotellerie
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Karriereplanung
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Leadership style
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Erwerbsverlauf
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Performance-Messung
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Emotion
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Gastgewerbe
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Hospitality industry
3
Leistungsmotivation
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Tourism employees
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Aufsatz in Zeitschrift
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15
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English
15
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Lyu, Yijing
3
Ye, Yijiao
3
Deng, Xincai
2
Lee, Patrick C.
2
Qiu, Canhua
2
Yang, Wan
2
Zhou, Xing
2
Abuelhassan Elshazly Abuelhassan
1
AlGassim, Ali
1
Cao, Qiqi
1
Chen, Mengyuan
1
Cheng, Bao
1
Cheng, Tan
1
Dong, Yun
1
Guo, Gongxing
1
Guo, Yulang
1
He, Yanzhen
1
Ho, Jo Ann
1
Huang, Zhuowei
1
Ji, Lijian
1
King, Ceridwyn
1
Lai, Ping
1
Li, Weiwen
1
Li, Yan
1
Liu, Pei
1
Liu, Xiao-Xiao
1
Ng, Siew Imm
1
Ok, Afife Basak
1
Peng, Yan
1
Sambasivan, Murali
1
Sun, Zhuanzhuan
1
Vandenberghe, Christian
1
Wan, Junbao
1
Wang, Xiao
1
Wang, Yanxia
1
Wei Leong Chan
1
Xiong, Lina
1
Xu, Shi
1
Yang, Sainan
1
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International journal of contemporary hospitality management
International journal of hospitality management
Journal of managerial psychology
Journal of hospitality marketing & management
3
Career development international
2
International journal of human resource management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Personnel review
2
Asia Pacific journal of management
1
Asian business & management
1
Baltic journal of management : BJM
1
Cogent business & management
1
Cornell hospitality quarterly : CQ
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Gender in management : an international journal
1
Human resource management journal : HRMJ ; the definitive journal linking human resource management policy and practice
1
International journal of business excellence : IJBEX
1
International journal of business information systems : IJBIS
1
International journal of innovation management
1
Journal of business ethics : JOBE
1
Journal of career development
1
Journal of retailing and consumer services
1
Journal of service theory and practice : JSTP
1
Journal of vocational behavior
1
Manufacturing & service operations management : M & SOM
1
Pakistan journal of commerce and social sciences
1
Public management review
1
Review of managerial science
1
Service business
1
Technological forecasting & social change : an international journal
1
The Lahore journal of business
1
Tourism review
1
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ECONIS (ZBW)
15
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15
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date (oldest first)
1
Retaining hospitality talent during COVID-19 : the joint impacts of employee resilience, work social support and
proactive
personality on career change intentions
Yang, Wan
;
Lee, Patrick C.
- In:
International journal of contemporary hospitality management
35
(
2023
)
10
,
pp. 3389-3409
Persistent link: https://www.econbiz.de/10014334312
Saved in:
2
Team leader humility and team
proactive
customer service behavior : a regulatory focus perspective
Cao, Qiqi
;
Yang, Sainan
;
Wang, Xiao
;
Huang, Zhuowei
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014440004
Saved in:
3
When I see your pain : effects of observing workplace ostracism on turnover intention and task performance
Wang, Yanxia
;
Lai, Ping
- In:
Journal of managerial psychology
38
(
2023
)
7
,
pp. 527-540
Persistent link: https://www.econbiz.de/10014429682
Saved in:
4
Killing the service fire : leader aggressive humour undermines hospitality employees'
proactive
customer service performance
Sun, Zhuanzhuan
;
He, Yanzhen
;
Liu, Xiao-Xiao
;
Ye, Yijiao
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 933-950
Persistent link: https://www.econbiz.de/10013546094
Saved in:
5
How organizational justice in the hospitality industry influences
proactive
customer service performance through general self-efficacy
Abuelhassan Elshazly Abuelhassan
;
AlGassim, Ali
- In:
International journal of contemporary hospitality management
34
(
2022
)
7
,
pp. 2579-2596
Persistent link: https://www.econbiz.de/10013412688
Saved in:
6
From shared leadership to
proactive
customer service performance : a multilevel investigation
Ji, Lijian
;
Ye, Yijiao
;
Deng, Xincai
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 3944-3961
Persistent link: https://www.econbiz.de/10013413248
Saved in:
7
Is career adaptability a double-edged sword? : the impact of work social support and career adaptability on turnover intentions during the COVID-19 pandemic
Lee, Patrick C.
;
Xu, Shi
;
Yang, Wan
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495110
Saved in:
8
Does a leader's "partiality" affect employees' proactivity in the hospitality industry? : a cross-level analysis
Cheng, Tan
;
Zhang, Pan
;
Guo, Yulang
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300146
Saved in:
9
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
10
Antecedents and outcome of job embeddedness : evidence from four and five-star hotels
Wei Leong Chan
;
Ho, Jo Ann
;
Sambasivan, Murali
;
Ng, Siew Imm
- In:
International journal of hospitality management
83
(
2019
),
pp. 37-45
Persistent link: https://www.econbiz.de/10012121945
Saved in:
1
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