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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of payments strategy & systems"
~isPartOf:"Marketing intelligence & planning"
~subject:"Customer satisfaction"
~subject:"Electronic Banking"
~subject:"Hotellerie"
~subject:"Kundenzufriedenheit"
~subject:"Online retailing"
~subject:"Relationship marketing"
~subject:"mobile payments"
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Search: subject_exact:"Mobile communication"
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Customer satisfaction
Electronic Banking
Hotellerie
Kundenzufriedenheit
Online retailing
Relationship marketing
mobile payments
Mobile communications
54
Mobilkommunikation
54
Consumer behaviour
24
Konsumentenverhalten
24
Dienstleistungsqualität
18
Mobile Business
18
Mobile business
18
Service quality
18
Electronic money
16
Elektronisches Geld
16
Hotel industry
12
Beziehungsmarketing
11
Innovation adoption
10
Innovationsakzeptanz
10
Mobile application
9
Beschwerdemanagement
8
Complaint management
8
Mobile Anwendung
8
Customer service
7
Emotion
7
Kundenservice
7
Service recovery
7
Electronic banking
6
Mobile phone
6
Mobiltelefon
6
Online-Handel
5
Mobility
4
Service failure
4
Arbeitszufriedenheit
3
Bargeldloser Zahlungsverkehr
3
Brand management
3
Financial services
3
Finanzdienstleistung
3
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36
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36
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DeFranco, Agnes
2
Morosan, Cristian
2
Aguilar-Rojas, Oscar
1
Apanasevic, Tatjana
1
Aparicio-Valverde, Mireia
1
Au, Wai Ching
1
Back, Robin M.
1
Bai, Billy
1
Baum, Tom
1
Bettman, Jordan
1
Bilgihan, Anil
1
Bruggink, Diederik
1
Bufquin, Diego
1
Bujisic, Milos
1
Chan, Ping-Yu
1
Choi, Hyeyoon
1
Chong, Kiwon
1
Cobanoglu, Cihan
1
Dobre, Costinel
1
Fandos-Herrera, Carmina
1
Flavián Blanco, Carlos
1
Fong, Lawrence Hoc Nang
1
Fu, Xiaoxiao
1
Ha, Hong Youl
1
Han, Heesup
1
Harris, Matt
1
Hua, Nan
1
Hughes, Laura
1
Jaiswal, Deepak
1
Jang, Seongsoo
1
Jani, Dev
1
Jarunee Wonglimpiyarat
1
Jeong, Miyoung
1
Kaushal, Vikrant
1
Kim, Hyun Jeong
1
Kim, Hyunsu
1
Kim, Peter Beomcheol
1
Kim, Seongseop
1
Kim, Seontaik
1
Kina, Jorge
1
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Published in...
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International journal of contemporary hospitality management
International journal of hospitality management
Journal of payments strategy & systems
Marketing intelligence & planning
Journal of retailing and consumer services
36
Telecommunications policy : the international journal of digital economy, data sciences and new media
15
AGDI working paper
13
International journal of bank marketing
12
The international journal of bank marketing : IJBM
11
Business process management journal
10
International journal of business information systems : IJBIS
10
Cogent business & management
8
International journal of electronic customer relationship management : IJECRM
8
International journal of services and operations management
8
Journal of business research : JBR
8
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
8
The journal of services marketing
8
International journal of e-business research : an official publication of the Information Resources Management Association
7
Asia Pacific journal of marketing and logistics
6
Journal of global information management : an official publication of the Information Resources Management Association
6
Journal of travel and tourism marketing
6
Mobile Kommunikation : Wertschöpfung, Technologien, neue Dienste
6
Technological forecasting & social change : an international journal
6
Tourism management : research, policies, practice
6
Electronic markets : the international journal on networked business
5
International journal of business innovation and research
5
International journal of electronic finance : IJEF
5
International journal of electronic marketing and retailing : IJEMR
5
International journal of services, economics and management
5
Journal of financial services marketing
5
Electronic commerce research
4
Global business review
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
Information systems research : ISR
4
International journal of business and emerging markets : IJBEM
4
International journal of business excellence : IJBEX
4
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of hospitality marketing & management
4
Journal of internet commerce
4
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ECONIS (ZBW)
36
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1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu
;
Au, Wai Ching
;
Baum, Tom
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
Saved in:
3
Decoding consumers' CSR scepticism : service recovery experience perspective
Kushwah, Mihir Kumar
;
Srivastava, Himanshu Shekhar
- In:
Marketing intelligence & planning
41
(
2023
)
3
,
pp. 265-278
Persistent link: https://www.econbiz.de/10014312974
Saved in:
4
Post-purchase behaviour triggers in branded mobile shopping apps
Dobre, Costinel
;
Milovan, Anca-Maria
;
Preda, Gheorghe
; …
- In:
Marketing intelligence & planning
41
(
2023
)
3
,
pp. 344-359
Persistent link: https://www.econbiz.de/10014313004
Saved in:
5
Channel integration in grocery retailers via mobile applications
Yen, Yung-Shen
- In:
Marketing intelligence & planning
41
(
2023
)
4
,
pp. 427-441
Persistent link: https://www.econbiz.de/10014313029
Saved in:
6
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
7
The moderating role of mobile promotion during current and subsequent purchasing occasions : the case of restaurant delivery services
Pan, Huifeng
;
Ha, Hong Youl
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 601-622
Persistent link: https://www.econbiz.de/10013164481
Saved in:
8
Mobile wallets adoption : pre- and post-adoption dynamics of mobile wallets usage
Jaiswal, Deepak
;
Kaushal, Vikrant
;
Mohan, Ashutosh
; …
- In:
Marketing intelligence & planning
40
(
2022
)
5
,
pp. 573-588
Persistent link: https://www.econbiz.de/10013393500
Saved in:
9
The effect of inoculation messages on service recovery
Ma, Ke
;
Qian, Si
- In:
Marketing intelligence & planning
40
(
2022
)
6
,
pp. 710-723
Persistent link: https://www.econbiz.de/10013393518
Saved in:
10
The effect of mobile application-driven customer participation on bakery purchase behavior : evidence from a field experiment
Jang, Seongsoo
;
Chong, Kiwon
;
Yoo, Changjo
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495082
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