//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Beschwerdemanagement"
~subject:"Complaint management"
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Customer satisfaction"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
Complaint management
Customer satisfaction
Kundenzufriedenheit
582
Dienstleistungsqualität
323
Service quality
323
Consumer behaviour
310
Konsumentenverhalten
310
Beziehungsmarketing
253
Relationship marketing
253
Hotel industry
97
Hotellerie
97
Customer service
60
Gastronomie
60
Kundenservice
60
Restaurant industry
60
Emotion
58
Satisfaction
57
Viral marketing
50
Virales Marketing
50
Arbeitszufriedenheit
49
Job satisfaction
49
Brand image
47
Markenimage
47
Brand management
44
Markenführung
44
Holiday behaviour
40
Urlaubsverhalten
40
Online retailing
31
Online-Handel
31
Service failure
28
Gastgewerbe
27
Hospitality industry
27
Internet marketing
27
Online-Marketing
27
Service recovery
27
Social Web
26
Social web
26
Tourism
26
Dienstleistungssektor
25
more ...
less ...
Online availability
All
Undetermined
376
Free
1
Type of publication
All
Article
582
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
584
Aufsatz in Zeitschrift
584
Collection of articles of several authors
2
Sammelwerk
2
Language
All
English
584
Author
All
Han, Heesup
10
Prayag, Girish
7
Prentice, Catherine
7
Wong, IpKin Anthony
7
Chebat, Jean-Charles
6
Balaji, M. S.
5
Bilgihan, Anil
5
Jang, Soocheong
5
Jeong, Miyoung
5
Baloglu, Seyhmus
4
Barnes, Donald C.
4
Cobanoglu, Cihan
4
Fong, Lawrence Hoc Nang
4
Gallan, Andrew S.
4
Gursoy, Dogan
4
Gustafsson, Anders
4
Kim, Mi Ran
4
Martin, Drew
4
Oh, Haemoon
4
Qu, Hailin
4
Tanford, Sarah
4
Torres, Edwin N.
4
Wu, Luorong
4
Ali, Faizan
3
Alnawas, Ibrahim
3
Baker, Melissa A.
3
Bujisic, Milos
3
Cai, Ruiying
3
Chua, Bee-Lia
3
Collier, Joel E.
3
Cranage, David A.
3
De Keyser, Arne
3
DiPietro, Robin B.
3
Goh, Ben
3
Gregory, Amy M.
3
Krishen, Anjala S.
3
Ladhari, Riadh
3
Lee, Jin-soo
3
Lehto, Xinran Y.
3
Liu, Chih-Hsing
3
more ...
less ...
Published in...
All
International journal of contemporary hospitality management
Journal of business research : JBR
Journal of hospitality marketing & management
Journal of retailing and consumer services
421
International journal of hospitality management
355
The journal of services marketing
191
The service industries journal
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
162
Cogent business & management
100
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Tourism management perspectives : TMP
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Journal of service management
70
Industrial marketing management : the international journal for industrial and high-tech firms
69
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
Total quality management & business excellence
64
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
50
more ...
less ...
Source
All
ECONIS (ZBW)
584
Showing
1
-
10
of
584
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
When injured product users may also stay satisfied : a macro-level analysis
Vaid, Shashank
;
Donthu, Naveen
- In:
Journal of business research : JBR
162
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014302555
Saved in:
2
Effect of value co-creation on
customer
satisfaction
: the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
3
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
4
How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid
;
Gustafsson, Anders
- In:
Journal of business research : JBR
140
(
2022
),
pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
Saved in:
5
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
6
Classifying travellers' requirements from online reviews : an improved Kano model
Zhao, Meng
;
Liu, Mengjiao
;
Xu, Chang
;
Zhang, Chenxi
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 91-112
Persistent link: https://www.econbiz.de/10014483116
Saved in:
7
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
8
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
9
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
10
Knowing how satisfied/dissatisfied is far from enough : a comprehensive
customer
satisfaction
analysis framework based on hybrid text mining techniques
Yang, Tong
;
Wu, Jie
;
Zhang, Junming
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 873-892
Persistent link: https://www.econbiz.de/10014483793
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->