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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Pakistan journal of commerce and social sciences"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"OCB (Organizational citizenship behaviour)"
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Konsumentenverhalten
Arbeitsverhalten
267
Work behaviour
267
Organizational behaviour
86
Verhalten in Organisationen
86
Arbeitszufriedenheit
80
Job satisfaction
80
Employee retention
59
Mitarbeiterbindung
59
Führungsstil
55
Leadership style
55
Arbeitskräfte
47
Workforce
47
Leistungsmotivation
46
Work motivation
46
Hotel industry
40
Hotellerie
40
Job performance
40
Arbeitsleistung
38
Personality psychology
37
Persönlichkeitspsychologie
37
Arbeitspsychologie
33
Organizational psychology
33
Emotion
30
Tourism employees
30
Tourismusberufe
30
Dienstleistungsqualität
25
Service quality
25
Consumer behaviour
24
Betriebsklima
23
Beziehungsmarketing
23
Human Resource Management
23
Personalmanagement
23
Relationship marketing
23
Work climate
23
Managers
22
Business ethics
21
Corporate Social Responsibility
21
Corporate social responsibility
21
Unternehmensethik
21
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English
24
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Agnihotri, Arpita
1
Altinigne, Nesenur
1
Baker, Melissa A.
1
Beatty, Sharon E.
1
Beeler-Connelly, Lisa L.
1
Bhattacharya, Saurabh
1
Bove, Liliana L.
1
Chaker, Nawar N.
1
Chan, Kimmy Wa
1
Chu, Candace
1
Chua, Bee-Lia
1
Cossío-Silva, Francisco-José
1
Daryanto, Ahmad
1
Delpechitre, Duleeep
1
Erkmen, Ezgi
1
Ewing, Michael
1
Gamze, Didem
1
Gong, Taeshik
1
Gong, Yuanyuan
1
Gupta, Suraksha
1
Hall, Kristina K. Lindsey
1
Han, Heesup
1
Hancer, Murat
1
Hogreve, Jens
1
Karaosmanoglu, Elif
1
Kim, Hye-Rhim
1
Kim, Kawon
1
Kim, Min-Seong
1
Klézl, Vojtěch
1
Lan, Junbang
1
Lechner, Andreas T.
1
Lee, Chang-Hun
1
Lee, Myong Jae
1
Lee, Sae-Mi
1
Li, Aimei
1
Li, Xin
1
Liu, Nan
1
Liu, Pei
1
Liu, Tao
1
Liu, Xin
1
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International journal of contemporary hospitality management
Journal of business research : JBR
Pakistan journal of commerce and social sciences
International journal of hospitality management
20
Journal of retailing and consumer services
13
The service industries journal
6
Tourism management : research, policies, practice
6
Industrial marketing management : the international journal for industrial and high-tech firms
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
The journal of product & brand management
5
Advances in industrial and labor relations
4
Corporate social responsibility and environmental management
4
Journal of business ethics : JOBE
4
Journal of service research : JSR
4
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
4
The journal of services marketing
4
Journal of business and psychology
3
Journal of hospitality marketing & management
3
Journal of marketing for higher education
3
Journal of service research
3
Journal of vocational behavior
3
Psychology & marketing
3
Service business
3
Asia Pacific journal of marketing and logistics
2
Chinese management studies
2
European journal of marketing : EJM
2
Human resource management
2
Human systems management : HSM
2
International journal of quality and service sciences
2
Inventi impact: retailing & consumer services
2
Journal of air transport management
2
Journal of business ethics : JBE
2
Journal of hospitality and tourism insights
2
Journal of management & organization : JMO
2
Journal of managerial psychology
2
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
2
Journal of organizational behavior : OB ; the international journal of industrial, occupational and organizational psychology and behavior
2
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
2
Journal of retailing
2
Journal of service management
2
Journal of service theory and practice
2
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ECONIS (ZBW)
24
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1
Render good for evil? : the relationship between customer mistreatment and customer-oriented citizenship behavior
Ni, Dan
;
Liu, Xin
;
Zheng, Xiaoming
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014535957
Saved in:
2
Do morally disengaged employees withdraw from customer-oriented citizenship behavior in response to customers' uncivil behavior?
Agnihotri, Arpita
;
Bhattacharya, Saurabh
;
Gupta, Suraksha
- In:
Journal of business research : JBR
165
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014331848
Saved in:
3
From self-avoidance to help others : exploring why and when feedback avoiding behavior promotes volunteering
Zhu, Yu
;
Nong, Meilan
;
Mei, Wenjuan
;
Wang, Yanfei
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014375121
Saved in:
4
The perceived CSR-innovative behavior conundrum : towards unlocking the socio-emotional black box
Pasricha, Palvi
;
Nivedhitha, K. S.
;
Raghuvanshi, Juhi
- In:
Journal of business research : JBR
161
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014288852
Saved in:
5
Bridging employee engagement and customer engagement in a service context
Qi, Ji
;
Wang, Sijun
;
Hall, Kristina K. Lindsey
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014294839
Saved in:
6
Systematic review on customer citizenship behavior : clarifying the domain and future research agenda
Mitrega, Maciej
;
Klézl, Vojtěch
;
Spáčil, Vojtěch
- In:
Journal of business research : JBR
140
(
2022
),
pp. 25-39
Persistent link: https://www.econbiz.de/10013040699
Saved in:
7
Drivers and interrelationships of three types of pro-environmental behaviors in the workplace
Kim, Min-Seong
;
Lee, Sae-Mi
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 1854-1881
Persistent link: https://www.econbiz.de/10013412111
Saved in:
8
Daily spillover from home to work : the role of workplace mindfulness and daily customer mistreatment
Shi, Xiaolin
;
Wang, Xingyu
- In:
International journal of contemporary hospitality management
34
(
2022
)
8
,
pp. 3008-3028
Persistent link: https://www.econbiz.de/10013412842
Saved in:
9
How emotional regulation and conscientiousness break the reciprocal circle between customer mistreatment and surface acting : an experience sampling study
Lan, Junbang
;
Gong, Yuanyuan
;
Liu, Tao
;
Wong, Man-Nok
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4007-4028
Persistent link: https://www.econbiz.de/10013413287
Saved in:
10
Positive and negative switching barriers : promoting hotel customer citizenship behaviour through brand attachment
Lee, Chang-Hun
;
Kim, Hye-Rhim
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4288-4311
Persistent link: https://www.econbiz.de/10013413365
Saved in:
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