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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of global marketing"
~subject:"Interkulturelles Management"
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Search: "Dienstleistungsqualität"
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Interkulturelles Management
Dienstleistungsqualität
177
Service quality
177
Customer satisfaction
101
Kundenzufriedenheit
101
Consumer behaviour
84
Konsumentenverhalten
84
Hotel industry
54
Hotellerie
54
Beziehungsmarketing
52
Relationship marketing
52
Gastronomie
32
Restaurant industry
32
Gastgewerbe
28
Hospitality industry
28
Beschwerdemanagement
22
Complaint management
22
Emotion
21
Customer service
20
Hospital
20
Krankenhaus
20
Kundenservice
20
Arbeitsverhalten
15
Work behaviour
15
Quality management
14
Qualitätsmanagement
14
China
13
Hospitality
12
Tourism employees
11
Tourismusberufe
11
Arbeitszufriedenheit
10
Dienstleistungssektor
10
Holiday behaviour
10
Job satisfaction
10
Product quality
10
Produktqualität
10
Service industry
10
Tourism
10
Tourism industry
10
Tourismuswirtschaft
10
Urlaubsverhalten
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Barry, James M.
1
Bennett, Keri
1
Doney, Patricia M.
1
Huang, Yinghua
1
Hwang, Joyce Hyunjoo
1
Lee, Hye Eun
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Swanson, Scott R.
1
Wang, Baoheng
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International journal of contemporary hospitality management
Journal of global marketing
International journal of hospitality management
5
The journal of services marketing
5
Journal of international marketing
2
Journal of service research : JSR
2
Journal of service theory and practice : JSTP
2
Tourism management : research, policies, practice
2
A Research Agenda for Service Marketing
1
Asia Pacific journal of marketing and logistics
1
Employee relations
1
International journal of business and globalisation : IJBG
1
Journal of health organization and management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality and tourism insights
1
Journal of public policy & marketing : JPP & M ; an annual publ. of the Division of Research, Graduate School of Business Administration, University of Michigan
1
Journal of service management
1
Operations management research : OMR ; advancing practice through theory
1
Service business
1
Tourism and hospitality research : the surrey quarterly review
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Tourism review
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ECONIS (ZBW)
3
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Understanding culture on the effectiveness of restaurant servers' check-back style
Lee, Hye Eun
;
Hwang, Joyce Hyunjoo
;
Bennett, Keri
- In:
International journal of contemporary hospitality management
27
(
2015
)
8
,
pp. 1905-1926
Persistent link: https://www.econbiz.de/10011447588
Saved in:
2
Hospitality-based critical incidents : a cross-cultural comparison
Swanson, Scott R.
;
Huang, Yinghua
;
Wang, Baoheng
- In:
International journal of contemporary hospitality management
26
(
2014
)
1
,
pp. 50-68
Persistent link: https://www.econbiz.de/10010249721
Saved in:
3
Cross-cultural examination of relationship quality
Barry, James M.
;
Doney, Patricia M.
- In:
Journal of global marketing
24
(
2011
)
4
,
pp. 305-323
Persistent link: https://www.econbiz.de/10009377180
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