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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of marketing"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Evanschitzky, Heiner"
~person:"Fu, Xiaoxiao"
~person:"Kozak, Metin"
~person:"Noble, Stephanie M."
~person:"Reinartz, Werner J."
~person:"Tanford, Sarah"
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Search: "Customer relationship management"
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| 16 applied filters
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Subject
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Beziehungsmarketing
40
Relationship marketing
40
Consumer behaviour
20
Konsumentenverhalten
20
Customer satisfaction
16
Kundenzufriedenheit
16
Dienstleistungsqualität
9
Service quality
9
Kundenbindungsprogramm
7
Loyalty program
7
Einzelhandel
6
Retail trade
6
Brand management
5
Hotel industry
5
Hotellerie
5
Markenführung
5
loyalty
5
Customer integration
4
Kundenintegration
4
Kundenwert
4
Perception
4
Switching behaviour
4
Wahrnehmung
4
Wechselverhalten
4
Brand image
3
Customer service
3
Customer value
3
Destination management
3
Destinationsmanagement
3
Frontline employees
3
Holiday behaviour
3
Kundenbindung
3
Kundenservice
3
Markenimage
3
Meta-Analyse
3
Meta-analysis
3
Salespeople
3
Tourism marketing
3
Tourismusmarketing
3
Urlaubsverhalten
3
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Undetermined
28
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Article
36
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4
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37
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37
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1
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English
38
German
2
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Blut, Markus
Brady, Michael K.
Evanschitzky, Heiner
Fu, Xiaoxiao
Kozak, Metin
Noble, Stephanie M.
Reinartz, Werner J.
Tanford, Sarah
Han, Heesup
27
Kumar, V.
14
Hyun, Sunghyup Sean
11
Grewal, Dhruv
10
Palmatier, Robert W.
10
Kim, Wansoo
9
Homburg, Christian
8
Wong, IpKin Anthony
8
Lemon, Katherine N.
7
Neslin, Scott A.
7
Verhoef, Peter C.
7
Hwang, Jinsoo
6
Lee, Jin-soo
6
Line, Nathaniel D.
6
Mattila, Anna S.
6
Qu, Hailin
6
Ramkissoon, Haywantee
6
Wieseke, Jan
6
Yu, Jongsik
6
Bilgihan, Anil
5
Houston, Mark B.
5
Jin, Naehyun Paul
5
Kim, Insin
5
Kumar, Vikas
5
Mavondo, Felix
5
Okumus, Fevzi
5
Raab, Carola
5
Ruyter, Ko de
5
So, Kevin Kam Fung
5
Ahn, Jiseon
4
Busser, James A.
4
Cai, Ruiying
4
Chua, Bee-Lia
4
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International journal of contemporary hospitality management
Journal of hospitality marketing & management
Journal of marketing
Journal of retailing
Journal of service research
Journal of travel and tourism marketing
SpringerLink / Bücher
Tourism management : research, policies, practice
Journal of business research : JBR
7
Journal of service research : JSR
6
Journal of the Academy of Marketing Science
6
International journal of hospitality management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
European journal of marketing : EJM
2
Faculty & research / Insead : working paper series
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of business economics : JBE
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
2
Marketing letters : a journal of research in marketing
2
Retailing in the 21st century : current and future trends
2
Springer texts in business and economics
2
The journal of services marketing
2
Business horizons
1
Die Betriebswirtschaft : DBW
1
Distribution und Handel in Theorie und Praxis : Festschrift für Prof. Dr. Dieter Ahlert
1
Electronic retailing
1
Exzellenz in Markenmanagement und Vertrieb : Grundlagen und Erfahrungen
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbook of business-to-business marketing
1
Handbook of marketing decision models
1
Handbook of research on customer equity in marketing
1
Handbuch Kundenbindungsmanagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
Journal of creating value
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing management : MM
1
Journal of retailing and consumer services
1
Kundenmanagement
1
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ECONIS (ZBW)
40
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1
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
2
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
3
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
4
Reimagining personalization in the physical store
Scholdra, Thomas P.
;
Wichmann, Julian R. K.
;
Reinartz, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 563-579
Persistent link: https://www.econbiz.de/10014465653
Saved in:
5
The platformization of brands
Wichmann, Julian R. K.
;
Wiegand, Nico
;
Reinartz, Werner J.
- In:
Journal of marketing
86
(
2022
)
1
,
pp. 109-131
Persistent link: https://www.econbiz.de/10012794732
Saved in:
6
Impact of
customer
relationship
management
on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya
;
Kozak, Metin
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 40-51
Persistent link: https://www.econbiz.de/10011669947
Saved in:
7
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
8
Capturing retailers' brand and customer focus
Han, Simeng
;
Reinartz, Werner J.
;
Skiera, Bernd
- In:
Journal of retailing
97
(
2021
)
4
,
pp. 582-596
Persistent link: https://www.econbiz.de/10013270698
Saved in:
9
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
10
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
1
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