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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Social Indicators Research"
~isPartOf:"The service industries journal"
~isPartOf:"Working paper"
~person:"Alnawas, Ibrahim"
~person:"Jeong, Miyoung"
~subject:"Hotel industry"
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Hotel industry
Customer satisfaction
7
Kundenzufriedenheit
7
Dienstleistungsqualität
5
Service quality
5
Consumer behaviour
4
Hotellerie
4
Konsumentenverhalten
4
Beziehungsmarketing
3
Relationship marketing
3
Arbeitskräfte
1
Arbeitsmobilität
1
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Beschwerdemanagement
1
Brand
1
Brand forgiveness
1
Brand image
1
Brand loyalty
1
Brand management
1
Complaint management
1
E-commerce
1
Electronic Commerce
1
Emotion
1
Emotional brand attachment
1
Employee engagement
1
Employee retention
1
Employee satisfaction
1
Experience quality
1
Firm performance
1
Hospitality
1
Hotels
1
Human Resource Management
1
Interaction effect
1
Interpersonal attachment styles
1
Job satisfaction
1
Labour mobility
1
Leistungsmotivation
1
Lodging websites
1
Luxury goods
1
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Alnawas, Ibrahim
Jeong, Miyoung
Karatepe, Osman M.
18
Han, Heesup
7
Jung, Hyo Sun
5
Yoon, Hye Hyun
5
Cobanoglu, Cihan
4
Kim, Mi Ran
4
Knutson, Bonnie J.
4
Torres, Edwin N.
4
Dedeoğlu, Bekir Bora
3
Huang, Songshan
3
Amin, Muslim
2
Ampofo, Emmanuel Twumasi
2
Assaker, Guy
2
Babakus, Emin
2
Berezina, Katerina
2
Choi, Laee
2
De Saá-Pérez, Petra
2
Domínguez-Falcón, Carmen
2
Fisher, Ron
2
Fong, Lawrence Hoc Nang
2
Giritlioglu, Ibrahim
2
Grobelna, Aleksandra
2
Hai, Shenyang
2
Hemsley-Brown, Jane
2
Hung, Kam
2
Kim, Jong Min
2
Kim, Taegoo
2
Kuo, Chun-Min
2
Ladhari, Riadh
2
Lee, Jin-soo
2
Martín-Santana, Josefa D.
2
McPhail, Ruth
2
Mohsin, Asad
2
O'Connor, Peter
2
Okumus, Bendegul
2
Olugbade, Olusegun A.
2
Ouyang, Zhe
2
Park, In-Jo
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International journal of contemporary hospitality management
Journal of hospitality marketing & management
Social Indicators Research
The service industries journal
Working paper
International journal of hospitality management
2
Journal of business research : JBR
1
Source
All
ECONIS (ZBW)
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1
Redefining luxury service with technology implementation : the impact of technology on guest
satisfaction
and loyalty in a luxury hotel
Shin, Hyejo Hailey
;
Jeong, Miyoung
- In:
International journal of contemporary hospitality management
34
(
2022
)
4
,
pp. 1491-1514
Persistent link: https://www.econbiz.de/10013164618
Saved in:
2
Examining the key dimensions of customer experience quality in the hotel industry
Alnawas, Ibrahim
;
Hemsley-Brown, Jane
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 833-861
Persistent link: https://www.econbiz.de/10012176720
Saved in:
3
Service quality and brand loyalty : the mediation effect of brand passion, brand affection and self-brand connection
Hemsley-Brown, Jane
;
Alnawas, Ibrahim
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2771-2794
Persistent link: https://www.econbiz.de/10011610968
Saved in:
4
Evaluating stability of the performance-
satisfaction
relationship across selected lodging market segments
Oh, Haemoon
;
Jeong, Miyoung
- In:
International journal of contemporary hospitality management
22
(
2010
)
7
,
pp. 953-974
Persistent link: https://www.econbiz.de/10008749351
Saved in:
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