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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of payments strategy & systems"
~isPartOf:"Psychology & marketing"
~subject:"Electronic Banking"
~subject:"Kundenzufriedenheit"
~subject:"Mobile application"
~subject:"Online retailing"
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Search: subject_exact:"Mobile communication"
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Electronic Banking
Kundenzufriedenheit
Mobile application
Online retailing
Mobile communications
41
Mobilkommunikation
41
Electronic money
14
Elektronisches Geld
14
Mobile Business
14
Mobile business
14
Consumer behaviour
11
Konsumentenverhalten
11
Customer satisfaction
9
Dienstleistungsqualität
7
Service quality
7
Innovation adoption
6
Innovationsakzeptanz
6
Mobile phone
6
Mobiltelefon
6
USA
6
United States
6
Electronic banking
5
Beschwerdemanagement
4
Beziehungsmarketing
4
Complaint management
4
Emotion
4
Hotel industry
4
Hotellerie
4
Internet marketing
4
Mobile Anwendung
4
Online-Marketing
4
Relationship marketing
4
Viral marketing
4
Virales Marketing
4
mobile payments
4
Advertising effects
3
Customer service
3
Financial services
3
Finanzdienstleistung
3
Kundenservice
3
Mobile Marketing
3
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Undetermined
7
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Article
16
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Article in journal
16
Aufsatz in Zeitschrift
16
Case study
1
Fallstudie
1
Interview
1
Language
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English
16
Author
All
Aguilar-Rojas, Oscar
1
Al-Nabhani, Khalid
1
Aparicio-Valverde, Mireia
1
Au, Wai Ching
1
Bachrach, Daniel G.
1
Baker, Thomas L.
1
Baum, Tom
1
Bruggink, Diederik
1
Brush, Gregory J.
1
DeFranco, Agnes
1
Fandos-Herrera, Carmina
1
Flavián Blanco, Carlos
1
Fong, Lawrence Hoc Nang
1
Ha, Hong Youl
1
Han, Heesup
1
Han, Young Wook
1
Hughes, Laura
1
Jani, Dev
1
Jaramillo, Susana
1
Jarunee Wonglimpiyarat
1
Kina, Jorge
1
Lien, Jerry
1
Lin, Pearl Ming Chu
1
Lindsey-Hall, Kristina K.
1
McLean, Graeme J.
1
Morosan, Cristian
1
Pan, Huifeng
1
Park, Myeong-cheol
1
Pihlström, Minna
1
Reeve, Greg
1
Ryan, Gerard
1
Schulze, Ludwig
1
So, Amy Siu Ian
1
Tabakovic, Amir
1
Tang, Xiangjie
1
Ustrov, Yury
1
Villasenor, John
1
Wilson, Alan M.
1
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Published in...
All
International journal of contemporary hospitality management
Journal of payments strategy & systems
Psychology & marketing
Journal of retailing and consumer services
41
Journal of business research : JBR
17
Telecommunications policy : the international journal of digital economy, data sciences and new media
17
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
14
International journal of networking and virtual organisations : IJNVO
14
AGDI working paper
13
International journal of business information systems : IJBIS
13
Technological forecasting & social change : an international journal
13
International journal of hospitality management
12
Information systems research : ISR
11
International journal of bank marketing
11
International journal of e-business research : an official publication of the Information Resources Management Association
11
The international journal of bank marketing : IJBM
11
The journal of services marketing
9
International journal of services and operations management
8
Cogent business & management
7
International journal of business innovation and research
7
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
7
Journal of hospitality marketing & management
7
Journal of travel and tourism marketing
7
Electronic commerce research
6
Information systems and e-business management : ISeB
6
International journal of consumer studies
6
International journal of electronic customer relationship management : IJECRM
6
International journal of electronic marketing and retailing : IJEMR
6
International journal of services, economics and management
6
International journal of technology marketing : IJTMkt
6
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
6
Marketing intelligence & planning
6
Tourism management : research, policies, practice
6
Tourism management perspectives : TMP
6
African journal of science, technology, innovation and development : AJSTID
5
Economic research
5
Electronic markets : the international journal on networked business
5
Global business review
5
Handbook of research in mobile business : technical, methodological, and social perspectives
5
Information economics and policy : IEP
5
International journal of electronic finance : IJEF
5
Journal of financial services marketing
5
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ECONIS (ZBW)
16
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16
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1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu
;
Au, Wai Ching
;
Baum, Tom
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
Saved in:
3
An examination of frontline employee-customer incidental similarities in service failure and recovery contexts
Lindsey-Hall, Kristina K.
;
Jaramillo, Susana
;
Baker, …
- In:
Psychology & marketing
40
(
2023
)
6
,
pp. 1047-1060
Persistent link: https://www.econbiz.de/10014291713
Saved in:
4
Examining consumers' continuous usage of multichannel retailers' mobile applications
Al-Nabhani, Khalid
;
Wilson, Alan M.
;
McLean, Graeme J.
- In:
Psychology & marketing
39
(
2022
)
1
,
pp. 168-195
Persistent link: https://www.econbiz.de/10012796084
Saved in:
5
The moderating role of mobile promotion during current and subsequent purchasing occasions : the case of restaurant delivery services
Pan, Huifeng
;
Ha, Hong Youl
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 601-622
Persistent link: https://www.econbiz.de/10013164481
Saved in:
6
State of play of mobile money on the African continent : an interview with Greg Reeve
Reeve, Greg
(
interviewee
);
Bruggink, Diederik
(
interviewer
)
- In:
Journal of payments strategy & systems
11
(
2017
)
3
,
pp. 197-202
Persistent link: https://www.econbiz.de/10011849563
Saved in:
7
Modeling guests' intentions to use mobile apps in hotels : the roles of personalization, privacy, and involvement
Morosan, Cristian
;
DeFranco, Agnes
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1968-1991
Persistent link: https://www.econbiz.de/10011624200
Saved in:
8
Insights into emotional contagion and its effects at the hotel front desk
Ustrov, Yury
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
- In:
International journal of contemporary hospitality management
28
(
2016
)
10
,
pp. 2285-2309
Persistent link: https://www.econbiz.de/10011567315
Saved in:
9
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
10
Mobile money solutions for a smartphone-dominated world
Lien, Jerry
;
Hughes, Laura
;
Kina, Jorge
;
Villasenor, John
- In:
Journal of payments strategy & systems
9
(
2015
)
3
,
pp. 341-350
Persistent link: https://www.econbiz.de/10011489024
Saved in:
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