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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of payments strategy & systems"
~subject:"Customer satisfaction"
~subject:"Electronic Banking"
~subject:"Kundenzufriedenheit"
~subject:"Online retailing"
~subject:"Relationship marketing"
~subject:"mobile payments"
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Customer satisfaction
Electronic Banking
Kundenzufriedenheit
Online retailing
Relationship marketing
mobile payments
Mobile communications
28
Mobilkommunikation
28
Electronic money
14
Elektronisches Geld
14
Mobile Business
12
Mobile business
12
Consumer behaviour
8
Konsumentenverhalten
8
Dienstleistungsqualität
6
Service quality
6
Electronic banking
5
Hotel industry
4
Hotellerie
4
Innovation adoption
4
Innovationsakzeptanz
4
Mobile phone
4
Mobiltelefon
4
Beschwerdemanagement
3
Beziehungsmarketing
3
Complaint management
3
Emotion
3
Financial services
3
Finanzdienstleistung
3
Mobile Anwendung
3
Mobile application
3
Service recovery
3
USA
3
United States
3
mobile money
3
Bargeldloser Zahlungsverkehr
2
Customer service
2
Data protection
2
Datenschutz
2
Emerging economies
2
Gastronomie
2
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Article
15
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15
Aufsatz in Zeitschrift
15
Interview
1
Language
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English
15
Author
All
Aguilar-Rojas, Oscar
1
Apanasevic, Tatjana
1
Aparicio-Valverde, Mireia
1
Au, Wai Ching
1
Baum, Tom
1
Bettman, Jordan
1
Bruggink, Diederik
1
Cobanoglu, Cihan
1
Fandos-Herrera, Carmina
1
Flavián Blanco, Carlos
1
Fong, Lawrence Hoc Nang
1
Ha, Hong Youl
1
Han, Heesup
1
Harris, Matt
1
Hughes, Laura
1
Jani, Dev
1
Jarunee Wonglimpiyarat
1
Kina, Jorge
1
Lien, Jerry
1
Lin, Pearl Ming Chu
1
Markendahl, Jan
1
Omran, Behzad Abound
1
Pan, Huifeng
1
Reeve, Greg
1
Ryan, Gerard
1
Salmony, Michael
1
Schulze, Ludwig
1
So, Amy Siu Ian
1
Tabakovic, Amir
1
Tang, Xiangjie
1
Ustrov, Yury
1
Villasenor, John
1
Zhang, Tingting
1
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Published in...
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International journal of contemporary hospitality management
Journal of payments strategy & systems
Journal of retailing and consumer services
36
Telecommunications policy : the international journal of digital economy, data sciences and new media
15
AGDI working paper
13
International journal of bank marketing
12
International journal of hospitality management
11
The international journal of bank marketing : IJBM
11
Business process management journal
10
International journal of business information systems : IJBIS
10
Cogent business & management
8
International journal of electronic customer relationship management : IJECRM
8
International journal of services and operations management
8
Journal of business research : JBR
8
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
8
The journal of services marketing
8
International journal of e-business research : an official publication of the Information Resources Management Association
7
Journal of global information management : an official publication of the Information Resources Management Association
6
Journal of travel and tourism marketing
6
Marketing intelligence & planning
6
Mobile Kommunikation : Wertschöpfung, Technologien, neue Dienste
6
Technological forecasting & social change : an international journal
6
Asia Pacific journal of marketing and logistics
5
Electronic markets : the international journal on networked business
5
International journal of business innovation and research
5
International journal of electronic finance : IJEF
5
International journal of electronic marketing and retailing : IJEMR
5
Journal of financial services marketing
5
Tourism management : research, policies, practice
5
Electronic commerce research
4
Global business review
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
Information systems research : ISR
4
International journal of business and emerging markets : IJBEM
4
International journal of business excellence : IJBEX
4
International journal of services, economics and management
4
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
4
Journal of internet commerce
4
Journal of organizational computing and electronic commerce
4
Journal of service research : JSR
4
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ECONIS (ZBW)
15
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1
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15
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date (oldest first)
1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu
;
Au, Wai Ching
;
Baum, Tom
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
Saved in:
3
The moderating role of mobile promotion during current and subsequent purchasing occasions : the case of restaurant delivery services
Pan, Huifeng
;
Ha, Hong Youl
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 601-622
Persistent link: https://www.econbiz.de/10013164481
Saved in:
4
The value of mobile ticketing from a public transport perspective
Apanasevic, Tatjana
;
Markendahl, Jan
- In:
Journal of payments strategy & systems
11
(
2017/2018
)
4
,
pp. 292-305
Persistent link: https://www.econbiz.de/10011849666
Saved in:
5
The future of instant payments : are we investing billions just for mobile peer-to-peer payment?
Salmony, Michael
- In:
Journal of payments strategy & systems
11
(
2017
)
1
,
pp. 58-77
Persistent link: https://www.econbiz.de/10011667323
Saved in:
6
Generation Y's positive and negative eWOM : use of social media and mobile technology
Zhang, Tingting
;
Omran, Behzad Abound
;
Cobanoglu, Cihan
- In:
International journal of contemporary hospitality management
29
(
2017
)
2
,
pp. 732-761
Persistent link: https://www.econbiz.de/10011687713
Saved in:
7
State of play of mobile money on the African continent : an interview with Greg Reeve
Reeve, Greg
(
interviewee
);
Bruggink, Diederik
(
interviewer
)
- In:
Journal of payments strategy & systems
11
(
2017
)
3
,
pp. 197-202
Persistent link: https://www.econbiz.de/10011849563
Saved in:
8
Insights into emotional contagion and its effects at the hotel front desk
Ustrov, Yury
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
- In:
International journal of contemporary hospitality management
28
(
2016
)
10
,
pp. 2285-2309
Persistent link: https://www.econbiz.de/10011567315
Saved in:
9
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
10
Mobile money solutions for a smartphone-dominated world
Lien, Jerry
;
Hughes, Laura
;
Kina, Jorge
;
Villasenor, John
- In:
Journal of payments strategy & systems
9
(
2015
)
3
,
pp. 341-350
Persistent link: https://www.econbiz.de/10011489024
Saved in:
1
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