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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of service management"
~isPartOf:"Journal of service research"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Kundenintegration"
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Search: subject_exact:"Beziehungsmanagement"
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Customer satisfaction
Einzelhandel
Kundenintegration
Beziehungsmarketing
285
Relationship marketing
285
Consumer behaviour
151
Konsumentenverhalten
151
Kundenzufriedenheit
120
Dienstleistungsqualität
115
Service quality
115
Customer integration
48
Hotel industry
41
Hotellerie
41
Brand management
35
Markenführung
35
Customer service
33
Kundenservice
33
Dienstleistungssektor
28
Service industry
28
Social Web
27
Social web
27
Brand image
26
Customer value
26
Kundenwert
26
Markenimage
26
Beschwerdemanagement
25
Betriebliche Wertschöpfung
25
Complaint management
25
Value creation
25
Services
24
Dienstleistung
22
Brand
20
Gastronomie
20
Restaurant industry
20
Markenartikel
19
Customer loyalty
18
Emotion
18
Arbeitsverhalten
17
Work behaviour
17
Confidence
16
Customer experience
16
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Free
7
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155
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2
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157
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157
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1
Collection of articles of several authors
1
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English
157
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Hollebeek, Linda D.
4
Jaakkola, Elina
4
McColl-Kennedy, Janet R.
4
Aksoy, Lerzan
3
Gustafsson, Anders
3
Han, Heesup
3
Kandampully, Jay
3
Keiningham, Timothy
3
Ponsignon, Frederic
3
Verleye, Katrien
3
Alnawas, Ibrahim
2
Anderson, Laurel
2
Bilgihan, Anil
2
Bilstein, Nicola
2
Brady, Michael K.
2
Buhalis, Dimitrios
2
Buoye, Alexander
2
Edvardsson, Bo
2
Fisk, Raymond P.
2
Gursoy, Dogan
2
Hammedi, Wafa
2
Helkkula, Anu
2
Kim, Soyeon
2
Klaus, Philipp
2
Lemon, Katherine N.
2
Malthouse, Edward C.
2
Mattila, Anna S.
2
Ostrom, Amy L.
2
Rubio Benito, Natalia
2
Sichtmann, Christina
2
Sparks, Beverley
2
Sprott, David E.
2
Sweeney, Jillian C.
2
Tanford, Sarah
2
Tronvoll, Bård
2
Walsh, Gianfranco
2
Witell, Lars
2
Wu, Luorong
2
Aarikka-Stenroos, Leena
1
Abu Farha, Allam K.
1
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Published in...
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International journal of contemporary hospitality management
Journal of service management
Journal of service research
Journal of retailing and consumer services
403
Journal of business research : JBR
249
International journal of hospitality management
149
The journal of services marketing
138
The service industries journal
78
Industrial marketing management : the international journal for industrial and high-tech firms
75
Journal of hospitality marketing & management
66
Journal of strategic marketing
64
Journal of travel and tourism marketing
62
Journal of retailing
61
Journal of service research : JSR
58
Tourism management : research, policies, practice
57
Cogent business & management
54
Service business
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
The international review of retail, distribution and consumer research
52
Journal of the Academy of Marketing Science
51
Services marketing quarterly
51
The journal of business & industrial marketing
50
Asia Pacific journal of marketing and logistics
47
International journal of retail & distribution management
44
SpringerLink / Bücher
41
Psychology & marketing
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
The TQM journal : the international review of organizational improvement
38
International journal of electronic customer relationship management : IJECRM
36
International journal of retail and distribution management
35
Marketing intelligence & planning
35
Journal of marketing
34
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
34
The international journal of bank marketing : IJBM
34
The journal of product & brand management
34
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
European journal of marketing : EJM
30
International journal of electronic marketing and retailing : IJEMR
29
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
28
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ECONIS (ZBW)
157
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157
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1
The influence of corporate social responsibility on stakeholders in different business contexts
Ghanbarpour, Tohid
;
Crosby, Lawrence
;
Johnson, Michael D.
; …
- In:
Journal of service research
27
(
2024
)
1
,
pp. 141-155
Persistent link: https://www.econbiz.de/10014580408
Saved in:
2
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
3
The influence of employee accent on customer participation in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
4
Visual modality of engagement : conceptualization, typology of forms, and outcomes
Azer, Jaylan
;
Blasco-Arcas, Lorena
;
Alexander, Matthew
- In:
Journal of service research
27
(
2024
)
2
,
pp. 231-249
Persistent link: https://www.econbiz.de/10014580426
Saved in:
5
The role of customer relationship vulnerability in service recovery
Cénophat, Sadrac
;
Eisend, Martin
;
Bayón, Tomás
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10014580442
Saved in:
6
Customer experience : conceptualization, measurement, and application in omnichannel environments
Gahler, Markus
;
Klein, Jan F.
;
Paul, Michael
- In:
Journal of service research
26
(
2023
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10014246204
Saved in:
7
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
8
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
9
Knowing how satisfied/dissatisfied is far from enough : a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
Yang, Tong
;
Wu, Jie
;
Zhang, Junming
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 873-892
Persistent link: https://www.econbiz.de/10014483793
Saved in:
10
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
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