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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of service management"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Kundenintegration"
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Search: subject_exact:"Beziehungsmanagement"
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Customer satisfaction
Einzelhandel
Kundenintegration
Beziehungsmarketing
226
Relationship marketing
226
Consumer behaviour
123
Konsumentenverhalten
123
Kundenzufriedenheit
93
Dienstleistungsqualität
83
Service quality
83
Hotel industry
41
Hotellerie
41
Customer integration
35
Brand management
33
Markenführung
33
Brand image
23
Markenimage
23
Social Web
22
Social web
22
Customer value
21
Kundenwert
21
Betriebliche Wertschöpfung
20
Brand
20
Gastronomie
20
Restaurant industry
20
Value creation
20
Markenartikel
19
Customer loyalty
18
Dienstleistungssektor
17
Service industry
17
Services
17
Customer experience
16
Customer service
16
Kundenservice
16
Viral marketing
16
Virales Marketing
16
Beschwerdemanagement
15
Complaint management
15
Dienstleistung
15
Confidence
14
Emotion
14
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119
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120
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120
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Aksoy, Lerzan
3
Han, Heesup
3
Jaakkola, Elina
3
Kandampully, Jay
3
Ponsignon, Frederic
3
Alnawas, Ibrahim
2
Bilgihan, Anil
2
Bilstein, Nicola
2
Buhalis, Dimitrios
2
Buoye, Alexander
2
Edvardsson, Bo
2
Fisk, Raymond P.
2
Gursoy, Dogan
2
Hammedi, Wafa
2
Helkkula, Anu
2
Keiningham, Timothy
2
Kim, Soyeon
2
Malthouse, Edward C.
2
McColl-Kennedy, Janet R.
2
Rubio Benito, Natalia
2
Sparks, Beverley
2
Tanford, Sarah
2
Tronvoll, Bård
2
Witell, Lars
2
Wu, Luorong
2
Aarikka-Stenroos, Leena
1
Abu Farha, Allam K.
1
Aguilar-Rojas, Oscar
1
Akpinar, Ezgi
1
Al Khateeb, Amr
1
Alasker, Thamir Hamad
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Albayrak, Tahir
1
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1
Alkire, Linda
1
Allsopp, Jason
1
Anaya, Gerardo Joel
1
Anderson, Laurel
1
Aparicio-Valverde, Mireia
1
Arbore, Alessandro
1
Aziz, Mariam Ashraf
1
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Published in...
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International journal of contemporary hospitality management
Journal of service management
Journal of retailing and consumer services
403
Journal of business research : JBR
237
International journal of hospitality management
149
The journal of services marketing
138
The service industries journal
78
Industrial marketing management : the international journal for industrial and high-tech firms
74
Journal of hospitality marketing & management
66
Journal of retailing
61
Journal of travel and tourism marketing
60
Journal of strategic marketing
59
Journal of service research : JSR
58
Tourism management : research, policies, practice
57
Service business
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Cogent business & management
52
Journal of the Academy of Marketing Science
51
Services marketing quarterly
50
The journal of business & industrial marketing
50
Asia Pacific journal of marketing and logistics
47
The international review of retail, distribution and consumer research
45
International journal of retail & distribution management
44
SpringerLink / Bücher
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
Psychology & marketing
39
International journal of electronic customer relationship management : IJECRM
36
International journal of retail and distribution management
35
Marketing intelligence & planning
35
The TQM journal : the international review of organizational improvement
35
Journal of marketing
34
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
34
The international journal of bank marketing : IJBM
34
The journal of product & brand management
34
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
European journal of marketing : EJM
30
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
International journal of electronic marketing and retailing : IJEMR
29
Journal of service research
29
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
28
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ECONIS (ZBW)
120
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91
Who needs delight? : the greater impact of value, trust and satisfaction in utiliarian, frequent-use retail
Loureiro, Sandra Maria Correia
;
Miranda, Francisco J.
; …
- In:
Journal of service management
25
(
2014
)
1
,
pp. 101-124
Persistent link: https://www.econbiz.de/10010260089
Saved in:
92
Hospitality-based critical incidents : a cross-cultural comparison
Swanson, Scott R.
;
Huang, Yinghua
;
Wang, Baoheng
- In:
International journal of contemporary hospitality management
26
(
2014
)
1
,
pp. 50-68
Persistent link: https://www.econbiz.de/10010249721
Saved in:
93
Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior
Bujisic, Milos
;
Wu, Luorong
;
Mattila, Anna
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 293-306
Persistent link: https://www.econbiz.de/10010250181
Saved in:
94
Turning customer satisfaction measurements into action
Olsen, Line Lervik
;
Witell, Lars
;
Gustafsson, Anders
- In:
Journal of service management
25
(
2014
)
4
,
pp. 556-571
Persistent link: https://www.econbiz.de/10010405193
Saved in:
95
Exploring the impact of customer feedback on the well-being of service entities : a TSR perspective
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
; …
- In:
Journal of service management
25
(
2014
)
4
,
pp. 531-555
Persistent link: https://www.econbiz.de/10010405201
Saved in:
96
Mirror, mirror on the wall : how custumers perceive their contribution to service provision
Fließ, Sabine
;
Dyck, Stefan
;
Schmelter, Mailin
- In:
Journal of service management
25
(
2014
)
4
,
pp. 433-469
Persistent link: https://www.econbiz.de/10010405225
Saved in:
97
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
98
The cumulative effect of satisfaction with discrete transactions on share of wallet
Keiningham, Timothy
;
Aksoy, Lerzan
;
Malthouse, Edward C.
; …
- In:
Journal of service management
25
(
2014
)
3
,
pp. 310-333
Persistent link: https://www.econbiz.de/10010384976
Saved in:
99
Notes from the search for deep indicators in services
Heskett, James L.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 298-309
Persistent link: https://www.econbiz.de/10010384977
Saved in:
100
Does the importance of hotel attributes differ for senior tourists? : a comparison of three markets
Caber, Meltem
;
Albayrak, Tahir
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 610-628
Persistent link: https://www.econbiz.de/10010387385
Saved in:
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