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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of service theory and practice"
~subject:"Franchising"
~subject:"Service quality"
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Franchising
Service quality
Gastronomie
160
Restaurant industry
160
Consumer behaviour
77
Konsumentenverhalten
77
Dienstleistungsqualität
33
Customer satisfaction
23
Kundenzufriedenheit
23
Restaurants
23
USA
20
United States
20
Beziehungsmarketing
19
Relationship marketing
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Coronavirus
16
Brand management
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Markenführung
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Emotion
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Restaurant
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Tourism
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Firm performance
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Food
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Unternehmenserfolg
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Tourismus
10
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Virales Marketing
10
Brand image
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COVID-19
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Internet marketing
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Markenimage
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Arbeitsverhalten
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Arbeitszufriedenheit
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Holiday behaviour
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Job satisfaction
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Urlaubsverhalten
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International journal of contemporary hospitality management
Journal of service theory and practice
International journal of hospitality management
122
Journal of hospitality marketing & management
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
23
Journal of retailing and consumer services
12
The Cornell hospitality quarterly
11
Journal of hospitality and tourism insights
10
Cornell hospitality quarterly : CQ
8
Journal of travel and tourism marketing
8
Journal of business research : JBR
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Quality management journal : QMJ
6
Service business
6
Services marketing quarterly
6
The service industries journal
5
Tourism economics : the business and finance of tourism and recreation
5
Tourism management : research, policies, practice
5
Asia Pacific journal of marketing and logistics
4
Cogent business & management
4
Journal of Tourism, Heritage & Services Marketing : JTHSM
4
Managing service quality : MSQ ; an international journal
4
Marketing intelligence & planning
4
The TQM journal : the international review of organizational improvement
4
Applied economics letters
3
International journal of quality & reliability management
3
International journal of services and operations management
3
International journal of services, economics and management
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of economic behavior & organization : JEBO
3
Journal of revenue and pricing management
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
The Cornell School of hotel administration handbook of applied hospitality strategy
3
The journal of services marketing
3
Total quality management & business excellence
3
Tourism management perspectives : TMP
3
American economic journal : a journal of the American Economic Association
2
Benchmarking : an international journal ; BIJ
2
Business and Economic Research : BER
2
Discussion paper / Tinbergen Institute
2
Enlightening tourism : ET ; a pathmaking journal
2
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1
Haute cuisine three-star restaurants’ representation on websites and dining guides : a lexicometric analysis
Montargot, Nathalie
;
Kallmünzer, Andreas
;
Kraus, Sascha
- In:
International journal of contemporary hospitality management
34
(
2022
)
9
,
pp. 3376-3393
Persistent link: https://www.econbiz.de/10013412897
Saved in:
2
How does emotional labor influence restaurant employees' service quality during COVID-19? : the roles of work fatigue and supervisor-subordinate Guanxi
Wu, Tung-Ju
;
Zhang, Ruoxi
;
Li, Jia-Min
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 136-154
Persistent link: https://www.econbiz.de/10014483405
Saved in:
3
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
4
Mediating customer engagement in the relationship between fast-food restaurants' innovativeness and brand evangelism during COVID-19 : evidence from emergent markets
Khashan, Mohamed A.
;
Elsotouhy, Mohamed
;
Aziz, Mariam Ashraf
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1353-1374
Persistent link: https://www.econbiz.de/10014483845
Saved in:
5
A systematic and critical review of Internet of Things in contemporary hospitality : a roadmap and avenues for future research
Elkhwesky, Zakaria
;
Elkhwesky, Esraa Fayez Youssif
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 533-562
Persistent link: https://www.econbiz.de/10013546067
Saved in:
6
The effect of employee recognition on restaurant employees' job embeddedness, knowledge sharing and service orientation : abusive supervision as a moderator
Ampofo, Emmanuel Twumasi
;
Karatepe, Osman M.
;
Mensah, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
10
,
pp. 3612-3637
Persistent link: https://www.econbiz.de/10014334335
Saved in:
7
The moderating role of mobile promotion during current and subsequent purchasing occasions : the case of restaurant delivery services
Pan, Huifeng
;
Ha, Hong Youl
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 601-622
Persistent link: https://www.econbiz.de/10013164481
Saved in:
8
Changes in the effect of credence cues on restaurant delivery service under different health risks
Kim, Jewoo
;
Kim, Jaewook
;
Wang, Yiqi
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 737-758
Persistent link: https://www.econbiz.de/10013164497
Saved in:
9
How and when does job crafting contribute to franchised restaurant managers' service performance? : the moderation of headquarter control systems
Hur, Won-Moo
;
Shin, Yuhyung
;
Hwang, Hansol
- In:
Journal of service theory and practice
32
(
2022
)
3
,
pp. 378-399
Persistent link: https://www.econbiz.de/10013273024
Saved in:
10
New insights into the measurement model of a new scale for evaluating restaurant service quality during major infectious disease outbreaks
Chang, Ya-Yuan
;
Cheng, Ching-Chan
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 1629-1648
Persistent link: https://www.econbiz.de/10013412054
Saved in:
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