//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of strategic marketing"
~isPartOf:"Services marketing quarterly"
~subject:"Customer satisfaction"
~subject:"Kundenintegration"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Beziehungsmarketing"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Kundenintegration
Beziehungsmarketing
383
Relationship marketing
383
Consumer behaviour
184
Konsumentenverhalten
184
Kundenzufriedenheit
135
Dienstleistungsqualität
123
Service quality
123
Brand management
54
Markenführung
54
Hotel industry
42
Hotellerie
42
Customer integration
41
Brand image
40
Markenimage
40
Social Web
36
Social web
36
Marketing management
35
Marketingmanagement
35
Lieferantenmanagement
34
Supplier relationship management
34
Brand
30
Confidence
30
Markenartikel
30
Vertrauen
30
Betriebliche Wertschöpfung
27
Value creation
27
Customer value
26
Kundenwert
26
Internet marketing
25
Online-Marketing
25
Beschwerdemanagement
24
Complaint management
24
Customer service
22
Gastronomie
22
Kundenservice
22
Restaurant industry
22
Viral marketing
22
Virales Marketing
22
more ...
less ...
Online availability
All
Undetermined
114
Free
3
Type of publication
All
Article
165
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
167
Aufsatz in Zeitschrift
167
Aufsatzsammlung
1
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
167
Author
All
Prentice, Catherine
4
Han, Heesup
3
Leisen Pollack, Birgit
3
Shin, Hyunju
3
Thaichon, Park
3
Alnawas, Ibrahim
2
Banerjee, Shubhomoy
2
Bilgihan, Anil
2
Choi, Beom Joon
2
Fernandes, Teresa
2
Gursoy, Dogan
2
Hajli, Nick
2
Johnson, Lester W.
2
Ketron, Seth
2
Kim, Soyeon
2
Mishra, Sita
2
Pervan, Simon J.
2
Quach, Sara
2
Rizomyliotis, Ioannis
2
Roy, Sanjit
2
Shankar, Amit
2
Suh, Yong Gu
2
Tanford, Sarah
2
Wu, Luorong
2
Zolfagharian, Mohammadali
2
Abbasi, Amir Zaib
1
Abdullateef, Aliyu Olayemi
1
Abu Farha, Allam K.
1
Adomaviciute-Sakalauske, Karina
1
Aggarwal, Praveen
1
Aguilar-Rojas, Oscar
1
Ahmad, Bilal
1
Aimé, Isabelle
1
Akaka, Melissa Archpru
1
Akbar, Muhammad Imad Ud Din
1
Al Khateeb, Amr
1
Alasker, Thamir Hamad
1
Albayrak, Tahir
1
Amaad, Hafiz
1
Amawate, Vibhas
1
more ...
less ...
Published in...
All
International journal of contemporary hospitality management
Journal of strategic marketing
Services marketing quarterly
Journal of retailing and consumer services
293
Journal of business research : JBR
218
International journal of hospitality management
149
The journal of services marketing
129
The service industries journal
75
Industrial marketing management : the international journal for industrial and high-tech firms
72
Journal of hospitality marketing & management
66
Journal of travel and tourism marketing
62
Journal of service management
60
Tourism management : research, policies, practice
59
Journal of service research : JSR
58
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Service business
51
Cogent business & management
49
The journal of business & industrial marketing
47
Journal of the Academy of Marketing Science
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Asia Pacific journal of marketing and logistics
42
Journal of service research
37
The TQM journal : the international review of organizational improvement
37
Psychology & marketing
35
The international journal of bank marketing : IJBM
34
International journal of electronic customer relationship management : IJECRM
32
SpringerLink / Bücher
32
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
30
The journal of product & brand management
30
Journal of marketing
29
Marketing intelligence & planning
28
International journal of quality and service sciences
27
The international review of retail, distribution and consumer research
27
Total quality management & business excellence
27
European journal of marketing : EJM
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
26
Journal of service theory and practice : JSTP
25
The journal of brand management : an international journal
25
more ...
less ...
Source
All
ECONIS (ZBW)
167
Showing
1
-
10
of
167
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Online content creators' and viewers' interdependent journeys
Hollebeek, Linda D.
;
Anselmsson, Johan
; …
- In:
Services marketing quarterly
45
(
2024
)
3
,
pp. 296-318
Persistent link: https://www.econbiz.de/10015049447
Saved in:
3
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
4
An extensive framework of customer-to-customer value co-creation practices : a study in a running event context
Nguyen Bac Nguyen
;
Menezes, João
- In:
Services marketing quarterly
45
(
2024
)
2
,
pp. 182-224
Persistent link: https://www.econbiz.de/10014566259
Saved in:
5
Building customer engagement in mobile commerce through need fulfillment : an approach of self-determination theory
Japutra, Arnold
;
Higueras-Castillo, Elena
; …
- In:
Journal of strategic marketing
32
(
2024
)
1
,
pp. 80-99
Persistent link: https://www.econbiz.de/10014553123
Saved in:
6
Consumer patronage in omnichannel retailing and the moderating impact of culture : a MetaSEM review
Mukhopadhyay, Sandip
;
Chauhan, Sumedha
;
Mishra, Sita
- In:
Journal of strategic marketing
32
(
2024
)
3
,
pp. 374-390
Persistent link: https://www.econbiz.de/10014553261
Saved in:
7
Personalization, value co-creation, and brand loyalty in branded apps : an application of TAM theory
Tran, Gina A.
;
Ketron, Seth
;
Tran, Trang
;
Fabrize, Robert
- In:
Journal of strategic marketing
32
(
2024
)
4
,
pp. 554-573
Persistent link: https://www.econbiz.de/10014553339
Saved in:
8
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
9
Knowing how satisfied/dissatisfied is far from enough : a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
Yang, Tong
;
Wu, Jie
;
Zhang, Junming
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 873-892
Persistent link: https://www.econbiz.de/10014483793
Saved in:
10
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->