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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"NBER Working Paper"
~isPartOf:"The international review of retail, distribution and consumer research"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Consumer behaviour"
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Dienstleistungsqualität
Consumer behaviour
914
Konsumentenverhalten
914
Beziehungsmarketing
114
Relationship marketing
114
Customer satisfaction
105
Kundenzufriedenheit
105
Einzelhandel
101
Retail trade
101
Service quality
90
Theorie
89
Theory
89
Gastronomie
81
Restaurant industry
81
Online retailing
79
Online-Handel
79
Hotel industry
72
Hotellerie
72
Brand management
61
Markenführung
61
Brand image
44
Markenimage
44
Emotion
42
Viral marketing
41
Virales Marketing
41
Internet marketing
40
Online-Marketing
40
Private consumption
40
Privater Konsum
40
Coronavirus
39
Estimation
39
Schätzung
39
Food retailing
36
Lebensmitteleinzelhandel
36
E-commerce
33
Electronic Commerce
33
Brand
32
Social Web
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Social web
32
USA
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English
90
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Jang, Soocheong
3
Alnawas, Ibrahim
2
Bai, Billy
2
Bujisic, Milos
2
Cai, Ruiying
2
Fong, Lawrence Hoc Nang
2
Han, Heesup
2
Huan, Tzung-cheng
2
Jeong, Miyoung
2
Kim, Soyeon
2
Mattila, Anna S.
2
Qu, Hailin
2
So, Amy Siu Ian
2
Söderlund, Magnus
2
Wu, Luorong
2
Abaluck, Jason
1
Abu Farha, Allam K.
1
Adler, Howard
1
Akhtar, Nadeem
1
Akter, Shahriar
1
Al Khateeb, Amr
1
Alasker, Thamir Hamad
1
Albayrak, Tahir
1
Almanza, Barbara
1
Anaya, Gerardo Joel
1
Aparicio-Valverde, Mireia
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Au, Wai Ching
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Avcikurt, Cevdet
1
Aziz, Mariam Ashraf
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Balikçioglu, Sevgi
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Baum, Tom
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1
Bi, Jian-Wu
1
Bilgihan, Anil
1
Brochado, Ana
1
Caber, Meltem
1
Cain, Lisa Nicole
1
Chang, Feng-hsiang
1
Chang, Ya-ting
1
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International journal of contemporary hospitality management
NBER Working Paper
The international review of retail, distribution and consumer research
Journal of retailing and consumer services
230
International journal of hospitality management
193
Journal of business research : JBR
111
The journal of services marketing
106
Journal of hospitality marketing & management
77
Journal of travel and tourism marketing
64
Services marketing quarterly
64
The service industries journal
62
Journal of service research : JSR
47
Cogent business & management
45
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
30
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of services and operations management
26
Psychology & marketing
26
International journal of services, economics and management
25
The TQM journal : the international review of organizational improvement
24
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of service research
22
Total quality management & business excellence
22
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of strategic marketing
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
Journal of hospitality and tourism insights
18
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ECONIS (ZBW)
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61
Classifying restaurants to improve usability of restaurant research
Farber Canziani, Bonnie
;
Almanza, Barbara
;
Frash, …
- In:
International journal of contemporary hospitality management
28
(
2016
)
7
,
pp. 1467-1483
Persistent link: https://www.econbiz.de/10011596273
Saved in:
62
The role of servicescape and image perceptions of customers on behavioral intentions in the hotel industry
Durna, Ufuk
;
Dedeoğlu, Bekir Bora
;
Balikçioglu, Sevgi
- In:
International journal of contemporary hospitality management
27
(
2015
)
7
,
pp. 1728-1748
Persistent link: https://www.econbiz.de/10011477056
Saved in:
63
Customer satisfaction and loyalty in the Kuwaiti retail services market : why are satisfied buyers not always loyal buyers?
Pleshko, Larry P.
;
Heiens, Richard A.
- In:
The international review of retail, distribution and …
25
(
2015
)
1
,
pp. 55-71
Persistent link: https://www.econbiz.de/10010502834
Saved in:
64
What drives café customers to spread eWOM? : examining self-relevant value, quality value, and opinion leadership
Kim, DongHee
;
Jang, Soocheong
;
Adler, Howard
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 261-282
Persistent link: https://www.econbiz.de/10011300091
Saved in:
65
The effects of luxury restaurant environments on diners' emotions and loyalty : incorporating diner expectations into an extended Mehrabian-Russell model
Chen, Annie Huiling
;
Peng, Norman
;
Hung, Kuang-peng
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 236-260
Persistent link: https://www.econbiz.de/10011300093
Saved in:
66
Customer responses to integrity issues for travel services in China : a content analysis based on online complaints
Gong, Jin-Hong
;
Xie, Li-Shan
;
Peng, Jia-Min
;
Guan, Xin-Hua
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 199-213
Persistent link: https://www.econbiz.de/10011300098
Saved in:
67
Quality of physical surroundings and service encounters, airfare, trust and intention during the flight : age-group difference (young, middle-aged, and mature)
Han, Heesup
;
Hwang, Jinsoo
- In:
International journal of contemporary hospitality management
27
(
2015
)
4
,
pp. 585-607
Persistent link: https://www.econbiz.de/10011326581
Saved in:
68
Why wait? : impact of waiting lines on self-service technology use
Kokkinou, Alinda
;
Cranage, David A.
- In:
International journal of contemporary hospitality management
27
(
2015
)
6
,
pp. 1181-1197
Persistent link: https://www.econbiz.de/10011403035
Saved in:
69
Exploring backpackers' perceptions of the hostel service quality
Brochado, Ana
;
Rita, Paulo
;
Gameiro, Carlos
- In:
International journal of contemporary hospitality management
27
(
2015
)
8
,
pp. 1839-1855
Persistent link: https://www.econbiz.de/10011447534
Saved in:
70
Understanding culture on the effectiveness of restaurant servers' check-back style
Lee, Hye Eun
;
Hwang, Joyce Hyunjoo
;
Bennett, Keri
- In:
International journal of contemporary hospitality management
27
(
2015
)
8
,
pp. 1905-1926
Persistent link: https://www.econbiz.de/10011447588
Saved in:
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