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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Service business"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Justice"
~subject:"Services"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
Justice
Services
Dienstleistungsqualität
270
Service quality
268
Kundenzufriedenheit
151
Customer satisfaction
150
Konsumentenverhalten
112
Beziehungsmarketing
90
Relationship marketing
88
Hotel industry
57
Hotellerie
57
Gastronomie
36
Restaurant industry
36
Beschwerdemanagement
35
Complaint management
35
Customer service
29
Gastgewerbe
29
Hospitality industry
29
Kundenservice
29
Hospital
28
Krankenhaus
28
Emotion
26
Dienstleistungssektor
25
Quality management
25
Qualitätsmanagement
25
Service industry
25
Satisfaction
18
Arbeitsverhalten
17
China
17
Viral marketing
17
Virales Marketing
17
Work behaviour
17
Customer integration
15
Kundenintegration
15
Arbeitszufriedenheit
14
Job satisfaction
14
Product quality
14
Produktqualität
14
Service recovery
14
Hospitality
13
Holiday behaviour
12
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127
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Jang, Soocheong
3
Alnawas, Ibrahim
2
Bai, Billy
2
Bujisic, Milos
2
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2
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Qu, Hailin
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2
Wu, Luorong
2
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2
Aa, Zanna van der
1
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Abuelhassan Elshazly Abuelhassan
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International journal of contemporary hospitality management
Service business
Journal of retailing and consumer services
241
International journal of hospitality management
208
Journal of business research : JBR
128
The journal of services marketing
120
Journal of hospitality marketing & management
77
The service industries journal
77
Services marketing quarterly
69
Journal of travel and tourism marketing
65
Journal of service research : JSR
60
Journal of service management
55
Cogent business & management
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
40
International journal of quality and service sciences
35
Asia Pacific journal of marketing and logistics
31
SpringerLink / Bücher
31
The international journal of bank marketing : IJBM
31
Tourism management : research, policies, practice
31
International journal of services and operations management
29
Journal of service research
29
Journal of air transport management
28
Psychology & marketing
28
The TQM journal : the international review of organizational improvement
28
International journal of services, economics and management
26
Journal of strategic marketing
25
International journal of quality & reliability management
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of retailing
23
Journal of service theory and practice : JSTP
23
Journal of the Academy of Marketing Science
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
International journal of electronic marketing and retailing : IJEMR
22
Managing service quality : MSQ ; an international journal
22
Journal of Asian finance, economics and business : JAFEB
21
Beiträge zur Hochschulpolitik
20
Journal of internet commerce
20
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ECONIS (ZBW)
127
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
3
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
4
Haute cuisine three-star restaurants’ representation on websites and dining guides : a lexicometric analysis
Montargot, Nathalie
;
Kallmünzer, Andreas
;
Kraus, Sascha
- In:
International journal of contemporary hospitality management
34
(
2022
)
9
,
pp. 3376-3393
Persistent link: https://www.econbiz.de/10013412897
Saved in:
5
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
6
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
7
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
8
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
9
Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu
;
Au, Wai Ching
;
Baum, Tom
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
Saved in:
10
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
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