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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Services marketing quarterly"
~subject:"Brand"
~subject:"Customer satisfaction"
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Search: subject:"Beziehungsmarketing"
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Brand
Customer satisfaction
Beziehungsmarketing
214
Relationship marketing
214
Consumer behaviour
119
Konsumentenverhalten
119
Dienstleistungsqualität
97
Service quality
97
Kundenzufriedenheit
96
Hotel industry
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Hotellerie
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Markenführung
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Beschwerdemanagement
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Customer integration
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Viral marketing
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Lieferantenmanagement
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Supplier relationship management
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Customer loyalty
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Customer value
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Dienstleistungsmarketing
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Services marketing
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106
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Han, Heesup
4
Leisen Pollack, Birgit
3
Alnawas, Ibrahim
2
Bilgihan, Anil
2
Choi, Beom Joon
2
Gursoy, Dogan
2
Hyun, Sunghyup Sean
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Johnson, Lester W.
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Kim, Soyeon
2
Prentice, Catherine
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Quach, Sara
2
Shin, Hyunju
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Suh, Yong Gu
2
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2
Thaichon, Park
2
Tran, Trang P.
2
Wu, Luorong
2
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1
Aggarwal, Praveen
1
Aguilar-Rojas, Oscar
1
Al Khateeb, Amr
1
Albayrak, Tahir
1
Amaad, Hafiz
1
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Aparicio-Valverde, Mireia
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1
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1
Ben Khelil, Haykel
1
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1
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International journal of contemporary hospitality management
Services marketing quarterly
Journal of retailing and consumer services
301
Journal of business research : JBR
208
International journal of hospitality management
147
The journal of services marketing
110
The journal of product & brand management
73
The journal of brand management : an international journal
70
Journal of hospitality marketing & management
69
The service industries journal
65
Journal of travel and tourism marketing
62
Cogent business & management
59
Tourism management : research, policies, practice
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Journal of strategic marketing
51
Asia Pacific journal of marketing and logistics
50
Journal of service management
48
Industrial marketing management : the international journal for industrial and high-tech firms
46
Journal of service research : JSR
45
Psychology & marketing
43
Service business
42
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Journal of the Academy of Marketing Science
38
European journal of marketing : EJM
35
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
35
The journal of business & industrial marketing
35
Marketing intelligence & planning
34
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic customer relationship management : IJECRM
30
Journal of marketing
28
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
27
Journal of service research
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
26
Journal of retailing
25
Total quality management & business excellence
25
International journal of electronic marketing and retailing : IJEMR
24
International journal of internet marketing and advertising : IJIMA
24
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ECONIS (ZBW)
106
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
3
Knowing how satisfied/dissatisfied is far from enough : a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
Yang, Tong
;
Wu, Jie
;
Zhang, Junming
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 873-892
Persistent link: https://www.econbiz.de/10014483793
Saved in:
4
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
5
Navigating on mobile shopping applications : examining the interplay among online customer experience, customer brand relationships and customer citizenship behavior
Bansal, Ishita
;
Thakur, Anand
- In:
Services marketing quarterly
45
(
2024
)
3
,
pp. 256-295
Persistent link: https://www.econbiz.de/10015049444
Saved in:
6
Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era
Kim, Jinkyung Jenny
;
Lee, Jin-soo
;
Han, Heesup
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 657-681
Persistent link: https://www.econbiz.de/10013546072
Saved in:
7
What have hosts overlooked for improving stay experience in accommodation-sharing? : empirical evidence from Airbnb customer reviews
Lee, Carmen Kar Hang
;
Tse, Ying Kei
;
Zhang, Minhao
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 765-784
Persistent link: https://www.econbiz.de/10013546079
Saved in:
8
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
9
I deserve that deal! : effects of new customer exclusive promotions on existing service customers
Gardner, Mary Jane
;
Melancon, Joanna Phillips
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 73-102
Persistent link: https://www.econbiz.de/10013546192
Saved in:
10
All without leaving home : building a conceptual model of virtual tourism experiences
Wei, Wenqi
;
Baker, Melissa A.
;
Onder, Irem
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1284-1303
Persistent link: https://www.econbiz.de/10014280780
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