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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Services marketing quarterly"
~subject:"Customer satisfaction"
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Search: subject:"Beziehungsmarketing"
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Customer satisfaction
Beziehungsmarketing
214
Relationship marketing
214
Consumer behaviour
119
Konsumentenverhalten
119
Dienstleistungsqualität
97
Service quality
97
Kundenzufriedenheit
96
Hotel industry
41
Hotellerie
41
Brand management
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Markenführung
28
Gastronomie
22
Restaurant industry
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Brand image
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Markenimage
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Beschwerdemanagement
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Confidence
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Vertrauen
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Viral marketing
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United States
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Gastgewerbe
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Hospitality industry
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Lieferantenmanagement
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Supplier relationship management
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Customer loyalty
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Customer value
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Dienstleistungsmarketing
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Services marketing
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96
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Han, Heesup
3
Leisen Pollack, Birgit
3
Alnawas, Ibrahim
2
Bilgihan, Anil
2
Choi, Beom Joon
2
Gursoy, Dogan
2
Johnson, Lester W.
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Kim, Soyeon
2
Prentice, Catherine
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Quach, Sara
2
Shin, Hyunju
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Suh, Yong Gu
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Thaichon, Park
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Wu, Luorong
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Abu Farha, Allam K.
1
Aggarwal, Praveen
1
Aguilar-Rojas, Oscar
1
Al Khateeb, Amr
1
Albayrak, Tahir
1
Amaad, Hafiz
1
Anaya, Gerardo Joel
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Aparicio-Valverde, Mireia
1
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1
Bai, Billy
1
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1
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1
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International journal of contemporary hospitality management
Services marketing quarterly
Journal of retailing and consumer services
256
Journal of business research : JBR
143
International journal of hospitality management
137
The journal of services marketing
108
Journal of hospitality marketing & management
64
The service industries journal
63
Journal of travel and tourism marketing
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
52
Cogent business & management
47
Journal of service research : JSR
44
Service business
42
Journal of service management
40
Asia Pacific journal of marketing and logistics
39
Journal of strategic marketing
39
Industrial marketing management : the international journal for industrial and high-tech firms
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
34
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic customer relationship management : IJECRM
30
Journal of service research
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Total quality management & business excellence
25
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of marketing
22
Journal of retailing
22
The international review of retail, distribution and consumer research
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of hospitality and tourism insights
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
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ECONIS (ZBW)
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81
Satisfaction and customer loyalty link : the moderating role of service locus of control
Leisen Pollack, Birgit
- In:
Services marketing quarterly
34
(
2013
)
1
,
pp. 18-33
Persistent link: https://www.econbiz.de/10009726522
Saved in:
82
Service quality perceptions and customer loyalty in casinos
Prentice, Catherine
- In:
International journal of contemporary hospitality management
25
(
2013
)
1
,
pp. 49-64
Persistent link: https://www.econbiz.de/10009722507
Saved in:
83
How reputation creates loyalty in the restaurant sector
Chang, Kuo-chien
- In:
International journal of contemporary hospitality management
25
(
2013
)
4
,
pp. 536-557
Persistent link: https://www.econbiz.de/10009761383
Saved in:
84
Investigating the wellness tourism factors in hot spring hotel customer service
Chen, Kaung-hwa
;
Chang, Feng-hsiang
;
Wu, Chihkang
- In:
International journal of contemporary hospitality management
25
(
2013
)
7
,
pp. 1092-1114
Persistent link: https://www.econbiz.de/10010194874
Saved in:
85
Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Jeon, Sang Mi
;
Magnini, Vincent P.
;
Kim, Insin
;
Hyun, …
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 922-944
Persistent link: https://www.econbiz.de/10010125916
Saved in:
86
The influence of customer experience quality on customers' behavioral intentions
Kim, Hyun Sik
;
Choi, Beom Joon
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 322-338
Persistent link: https://www.econbiz.de/10010208590
Saved in:
87
Attitudinal and behavioral loyalty amongst casino players in Macau
Prentice, Catherine
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 309-321
Persistent link: https://www.econbiz.de/10010208598
Saved in:
88
The effects of membership and demographics on consumer satisfaction and loyalty in service organizations
Daughtrey, Clayton L.
;
Vowles, Nicole S.
;
Black, Gregory S.
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 292-308
Persistent link: https://www.econbiz.de/10010208604
Saved in:
89
Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo
;
Yoo, Joanne Jung-eun
;
Lee, Gyehee
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 381-401
Persistent link: https://www.econbiz.de/10009544820
Saved in:
90
Low-cost airlines : a new customer relationship? ; an analysis of service quality, service satisfaction, and customer loyalty in a low-cost setting
Curry, Neil
;
Gao, Yuhui
- In:
Services marketing quarterly
33
(
2012
)
2
,
pp. 104-118
Persistent link: https://www.econbiz.de/10009553129
Saved in:
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