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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"The journal of services marketing"
~subject:"Brand image"
~subject:"Customer experience"
~subject:"Customer integration"
~subject:"Hotellerie"
~subject:"Service quality"
~subject:"United States"
~subject:"Virales Marketing"
~type_genre:"Article in journal"
~type_genre:"Article"
~type_genre:"Government document"
~type_genre:"Handbuch"
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Search: subject_exact:"Consumer Behaviour"
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Brand image
Customer experience
Customer integration
Hotellerie
Service quality
United States
Virales Marketing
Consumer behaviour
520
Konsumentenverhalten
520
Beziehungsmarketing
184
Relationship marketing
184
Dienstleistungsqualität
182
Customer satisfaction
178
Kundenzufriedenheit
178
Gastronomie
85
Restaurant industry
85
Hotel industry
76
Emotion
58
Viral marketing
49
Brand management
48
Markenführung
48
Customer service
46
Kundenservice
46
Online retailing
38
Online-Handel
38
Social Web
38
Social web
38
Markenimage
34
Dienstleistungssektor
33
Internet marketing
33
Online-Marketing
33
Service industry
33
Beschwerdemanagement
31
Complaint management
31
USA
30
Coronavirus
28
Holiday behaviour
27
Urlaubsverhalten
27
Satisfaction
25
Corporate Social Responsibility
24
Corporate social responsibility
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English
317
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Jang, Soocheong
9
Han, Heesup
8
Mattila, Anna S.
6
Sharma, Piyush
5
Ha, Hong Youl
4
Klaus, Philipp
4
Sparks, Beverley
4
Wong, IpKin Anthony
4
Wu, Luorong
4
Bilgihan, Anil
3
Chua, Bee-Lia
3
Fong, Lawrence Hoc Nang
3
Ha, Jooyeon
3
Hollebeek, Linda D.
3
Jeong, Miyoung
3
Kim, Jong Min
3
Law, Chun Hung Roberts
3
Liu, Matthew Tingchi
3
Rosenbaum, Mark
3
Shoemaker, Stowe
3
Swanson, Scott R.
3
Weber, Karin
3
Almanza, Barbara
2
Alnawas, Ibrahim
2
Anaya, Gerardo Joel
2
Bai, Billy
2
Basso, Kenny
2
Benoit, Sabine
2
Blodgett, Jeffrey
2
Bradley, Graham L.
2
Bruce, Helen L.
2
Bujisic, Milos
2
Cai, Ruiying
2
Carlson, Jamie
2
Chen, Ivy S. N.
2
Chen, Xiaohong
2
Chi, Christina Geng-qing
2
Choi, Beom Joon
2
Chu, Rongwei
2
Collier, Joel E.
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International journal of contemporary hospitality management
The journal of services marketing
Journal of business research : JBR
680
Journal of retailing and consumer services
633
International journal of hospitality management
428
The journal of product & brand management
264
The journal of brand management : an international journal
228
Psychology & marketing
204
Journal of consumer research : JCR ; an interdisciplinary bimonthly
189
Journal of hospitality marketing & management
164
Journal of travel and tourism marketing
164
Asia Pacific journal of marketing and logistics
152
European journal of marketing : EJM
124
Journal of international consumer marketing
120
Cogent business & management
113
International journal of consumer studies
113
Journal of marketing communications
113
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
110
The journal of consumer marketing
108
Journal of the Academy of Marketing Science
107
Tourism management : research, policies, practice
104
Journal of marketing
101
Journal of fashion marketing and management
99
Services marketing quarterly
98
The service industries journal
95
Journal of strategic marketing
93
Marketing intelligence & planning
89
International journal of internet marketing and advertising : IJIMA
87
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
84
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
82
Journal of global marketing
81
International journal of retail & distribution management
79
Marketing letters : a journal of research in marketing
77
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
74
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
71
Journal of Islamic marketing
69
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
69
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
68
International journal of electronic marketing and retailing : IJEMR
67
Journal of marketing management : MM
65
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ECONIS (ZBW)
317
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317
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1
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
2
Haute cuisine three-star restaurants’ representation on websites and dining guides : a lexicometric analysis
Montargot, Nathalie
;
Kallmünzer, Andreas
;
Kraus, Sascha
- In:
International journal of contemporary hospitality management
34
(
2022
)
9
,
pp. 3376-3393
Persistent link: https://www.econbiz.de/10013412897
Saved in:
3
Customer ecosystems : exploring how ecosystem actors shape customer experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
4
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
5
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
6
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
7
Transforming health-care service through consumer co-creation : directions for service design
Carlini, Joan
;
Muir, Rachel
;
McLaren-Kennedy, Annette
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 326-343
Persistent link: https://www.econbiz.de/10014515638
Saved in:
8
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
9
AI and supportive technology experiences of customers with visual impairments in hotel, restaurant, and travel contexts
Liu, Aijing
;
Ma, Emily Jintao
;
Wang, Yao-Chin
;
Xu, Shi
; …
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 274-291
Persistent link: https://www.econbiz.de/10014483425
Saved in:
10
Impact of green marketing on peer-to-peer accommodation platform users' repurchase intention and positive word-of-mouth : mediation of trust and consumer identification
Huang, Songshan
;
Qu, Hua
;
Wang, Xuequn
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 691-712
Persistent link: https://www.econbiz.de/10014483762
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