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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"The journal of services marketing"
~subject:"Brand image"
~subject:"Customer integration"
~subject:"Customer service"
~subject:"Hotellerie"
~subject:"Kundenzufriedenheit"
~subject:"Service quality"
~subject:"United States"
~subject:"Virales Marketing"
~type_genre:"Article in journal"
~type_genre:"Article"
~type_genre:"Government document"
~type_genre:"Handbuch"
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Search: subject_exact:"Consumer Behaviour"
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Brand image
Customer integration
Customer service
Hotellerie
Kundenzufriedenheit
Service quality
United States
Virales Marketing
Consumer behaviour
520
Konsumentenverhalten
520
Beziehungsmarketing
184
Relationship marketing
184
Dienstleistungsqualität
182
Customer satisfaction
178
Gastronomie
85
Restaurant industry
85
Hotel industry
76
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58
Viral marketing
49
Brand management
48
Markenführung
48
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46
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38
Online-Handel
38
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38
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38
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34
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33
Internet marketing
33
Online-Marketing
33
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USA
30
Coronavirus
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Holiday behaviour
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Jang, Soocheong
9
Han, Heesup
8
Mattila, Anna S.
7
Klaus, Philipp
5
Sharma, Piyush
5
Ha, Hong Youl
4
Sparks, Beverley
4
Wong, IpKin Anthony
4
Wu, Luorong
4
Bilgihan, Anil
3
Chua, Bee-Lia
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Fong, Lawrence Hoc Nang
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Ha, Jooyeon
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Hollebeek, Linda D.
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Jeong, Miyoung
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Kim, Jong Min
3
Law, Chun Hung Roberts
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Liu, Matthew Tingchi
3
Nicolau, Juan Luis
3
Rosenbaum, Mark
3
Shoemaker, Stowe
3
Swanson, Scott R.
3
Weber, Karin
3
Alkire, Linda
2
Almanza, Barbara
2
Alnawas, Ibrahim
2
Anaya, Gerardo Joel
2
Bai, Billy
2
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2
Basso, Kenny
2
Benoit, Sabine
2
Blodgett, Jeffrey
2
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Bonn, Mark Andrew
2
Bradley, Graham L.
2
Bruce, Helen L.
2
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2
Cai, Ruiying
2
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International journal of contemporary hospitality management
The journal of services marketing
Journal of retailing and consumer services
724
Journal of business research : JBR
721
International journal of hospitality management
458
The journal of product & brand management
267
The journal of brand management : an international journal
229
Psychology & marketing
227
Journal of consumer research : JCR ; an interdisciplinary bimonthly
196
Journal of hospitality marketing & management
182
Journal of travel and tourism marketing
181
Asia Pacific journal of marketing and logistics
166
European journal of marketing : EJM
140
Cogent business & management
137
International journal of consumer studies
129
Journal of international consumer marketing
127
Tourism management : research, policies, practice
126
Journal of marketing communications
117
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
116
Journal of the Academy of Marketing Science
113
The journal of consumer marketing
108
The service industries journal
108
Journal of marketing
107
Journal of strategic marketing
106
Journal of fashion marketing and management
104
Services marketing quarterly
103
Marketing intelligence & planning
96
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
93
International journal of retail & distribution management
93
International journal of internet marketing and advertising : IJIMA
92
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
86
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
85
Marketing letters : a journal of research in marketing
85
Journal of global marketing
84
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
81
International journal of electronic marketing and retailing : IJEMR
78
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
75
Journal of Islamic marketing
75
The international review of retail, distribution and consumer research
75
Journal of service research : JSR
73
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ECONIS (ZBW)
349
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1
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349
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1
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
2
Haute cuisine three-star restaurants’ representation on websites and dining guides : a lexicometric analysis
Montargot, Nathalie
;
Kallmünzer, Andreas
;
Kraus, Sascha
- In:
International journal of contemporary hospitality management
34
(
2022
)
9
,
pp. 3376-3393
Persistent link: https://www.econbiz.de/10013412897
Saved in:
3
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
4
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
5
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
6
Transforming health-care service through consumer co-creation : directions for service design
Carlini, Joan
;
Muir, Rachel
;
McLaren-Kennedy, Annette
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 326-343
Persistent link: https://www.econbiz.de/10014515638
Saved in:
7
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
8
AI and supportive technology experiences of customers with visual impairments in hotel, restaurant, and travel contexts
Liu, Aijing
;
Ma, Emily Jintao
;
Wang, Yao-Chin
;
Xu, Shi
; …
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 274-291
Persistent link: https://www.econbiz.de/10014483425
Saved in:
9
Impact of green marketing on peer-to-peer accommodation platform users' repurchase intention and positive word-of-mouth : mediation of trust and consumer identification
Huang, Songshan
;
Qu, Hua
;
Wang, Xuequn
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 691-712
Persistent link: https://www.econbiz.de/10014483762
Saved in:
10
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
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