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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"The journal of services marketing"
~subject:"Brand image"
~subject:"Customer integration"
~subject:"Service quality"
~subject:"United States"
~type_genre:"Article in journal"
~type_genre:"Article"
~type_genre:"Government document"
~type_genre:"Handbuch"
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Search: subject_exact:"Consumer Behaviour"
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Brand image
Customer integration
Service quality
United States
Consumer behaviour
520
Konsumentenverhalten
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Beziehungsmarketing
184
Relationship marketing
184
Dienstleistungsqualität
182
Customer satisfaction
178
Kundenzufriedenheit
178
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85
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Jang, Soocheong
9
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Mattila, Anna S.
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Sharma, Piyush
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Ha, Hong Youl
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Ha, Jooyeon
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International journal of contemporary hospitality management
The journal of services marketing
Journal of business research : JBR
541
Journal of retailing and consumer services
539
International journal of hospitality management
294
The journal of product & brand management
257
The journal of brand management : an international journal
221
Psychology & marketing
181
Journal of consumer research : JCR ; an interdisciplinary bimonthly
177
Asia Pacific journal of marketing and logistics
133
Journal of travel and tourism marketing
119
Journal of hospitality marketing & management
112
European journal of marketing : EJM
111
Journal of international consumer marketing
109
The journal of consumer marketing
101
International journal of consumer studies
98
Journal of fashion marketing and management
97
Cogent business & management
91
Journal of marketing communications
88
Services marketing quarterly
88
Journal of the Academy of Marketing Science
87
The service industries journal
86
Journal of marketing
82
Marketing intelligence & planning
81
International journal of retail & distribution management
76
Journal of strategic marketing
73
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
71
Journal of global marketing
70
Tourism management : research, policies, practice
66
Marketing letters : a journal of research in marketing
63
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
62
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
62
Journal of service research : JSR
59
International marketing review
58
Journal of Islamic marketing
57
Journal of marketing management : MM
56
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
54
Sport marketing quarterly : preferred journal of the Sport Marketing Association
54
International journal of internet marketing and advertising : IJIMA
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ECONIS (ZBW)
241
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241
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1
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
2
Haute cuisine three-star restaurants’ representation on websites and dining guides : a lexicometric analysis
Montargot, Nathalie
;
Kallmünzer, Andreas
;
Kraus, Sascha
- In:
International journal of contemporary hospitality management
34
(
2022
)
9
,
pp. 3376-3393
Persistent link: https://www.econbiz.de/10013412897
Saved in:
3
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
4
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
5
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
6
Transforming health-care service through consumer co-creation : directions for service design
Carlini, Joan
;
Muir, Rachel
;
McLaren-Kennedy, Annette
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 326-343
Persistent link: https://www.econbiz.de/10014515638
Saved in:
7
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
8
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
9
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
10
Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu
;
Au, Wai Ching
;
Baum, Tom
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
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