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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Beschwerdemanagement"
~subject:"Brand image"
~subject:"Complaint management"
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Beschwerdemanagement
Brand image
Complaint management
Customer satisfaction
140
Kundenzufriedenheit
140
Dienstleistungsqualität
90
Service quality
90
Consumer behaviour
77
Konsumentenverhalten
77
Beziehungsmarketing
53
Relationship marketing
53
Hotel industry
48
Hotellerie
48
Gastronomie
23
Restaurant industry
23
Gastgewerbe
14
Holiday behaviour
14
Hospitality industry
14
Urlaubsverhalten
14
Arbeitszufriedenheit
13
Customer service
13
Emotion
13
Job satisfaction
13
Kundenservice
13
Quality management
13
Qualitätsmanagement
13
Satisfaction
13
Viral marketing
13
Virales Marketing
13
Tourism industry
12
Tourismuswirtschaft
12
Customer loyalty
11
Tourism
10
China
9
Markenimage
9
Tourismus
9
Brand management
8
Markenführung
8
USA
8
United States
8
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13
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Article
23
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Article in journal
23
Aufsatz in Zeitschrift
23
Language
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English
23
Author
All
Alnawas, Ibrahim
2
Jang, Soocheong
2
Abu Farha, Allam K.
1
Aguilar-Rojas, Oscar
1
Akarsu, Tugra Nazlil
1
Al Khateeb, Amr
1
Ballester, Estefania
1
Bilgihan, Anil
1
Chen, Joseph
1
Chen, Kuan-Ying
1
Chi, Christina G.
1
Chu, Rongwei
1
Do The Khoa
1
Fandos-Herrera, Carmina
1
Flavián Blanco, Carlos
1
Fong, Lawrence Hoc Nang
1
Foroudi, Pantea
1
Fu, Xiaoxiao
1
Gip, Huy
1
Gong, Jin-Hong
1
González-Rodríguez, M. Rosario
1
Guan, Xin-Hua
1
Guchait, Priyanko
1
Gursoy, Dogan
1
Hanks, Lydia
1
Hemsley-Brown, Jane
1
Ho, Juei-Ling
1
Huan, Tzung-cheng
1
Huang, Yinghua
1
Huang, Zhuowei
1
Høgevold, Nils
1
Kandampully, Jay
1
Kim, Heewon
1
Kim, Jong-Hyeong
1
Kim, Song Ee
1
Kim, Taegoo
1
Le, Angelina Nhat Hanh
1
Lee, Gyehee
1
Lehto, Xinran Y.
1
Liu, Chih-Hsing
1
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Published in...
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International journal of contemporary hospitality management
Journal of business research : JBR
70
Journal of retailing and consumer services
58
International journal of hospitality management
48
The journal of services marketing
32
Journal of hospitality marketing & management
31
Journal of travel and tourism marketing
21
Service business
21
The journal of brand management : an international journal
21
The service industries journal
19
Psychology & marketing
17
Journal of service research : JSR
15
Journal of strategic marketing
15
Asia Pacific journal of marketing and logistics
14
Cogent business & management
14
European journal of marketing : EJM
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
Journal of the Academy of Marketing Science
14
Services marketing quarterly
14
Marketing letters : a journal of research in marketing
13
The journal of product & brand management
13
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
12
Tourism management : research, policies, practice
12
Journal of air transport management
11
Journal of service management
11
Journal of retailing
8
Journal of service research
8
Journal of service theory and practice
8
International journal of quality and service sciences
7
Journal of service theory and practice : JSTP
7
Managing service quality : MSQ ; an international journal
7
Global business review
6
Ilmenauer Schriften zur Betriebswirtschaftslehre
6
International journal of services and operations management
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of business ethics : JOBE
6
Journal of consumer behaviour : an international research review
6
Journal of destination marketing & management
6
Journal of marketing
6
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
6
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ECONIS (ZBW)
23
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23
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1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
3
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
4
The effect of service failure severity on brand forgiveness : the moderating role of interpersonal attachment styles and thinking styles
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
Abu Farha, Allam K.
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1691-1712
Persistent link: https://www.econbiz.de/10014280877
Saved in:
5
Females' customer engagement with eco-friendly restaurants in Instagram : the role of past visits
Ballester, Estefania
;
Ruiz Mafe, Carla
;
Rubio Benito, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
6
,
pp. 2267-2288
Persistent link: https://www.econbiz.de/10014280955
Saved in:
6
How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors : the role of psychological well-being and tenure
Gip, Huy
;
Guchait, Priyanko
;
Paşamehmetoğlu, Aysin
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 64-91
Persistent link: https://www.econbiz.de/10013546019
Saved in:
7
Service failure research in the hospitality and tourism industry : a synopsis of past, present and future dynamics from 2001 to 2020
Akarsu, Tugra Nazlil
;
Marvi, Reza
;
Foroudi, Pantea
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 186-217
Persistent link: https://www.econbiz.de/10013546041
Saved in:
8
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
9
Is coolness important to luxury hotel brand management? : the linking and moderating mechanisms between coolness and customer brand engagement
Nguyen Huu Khoi
;
Le, Angelina Nhat Hanh
- In:
International journal of contemporary hospitality management
34
(
2022
)
7
,
pp. 2425-2449
Persistent link: https://www.econbiz.de/10013412638
Saved in:
10
Exploring the impact of social media platform image on hotel customers' visit intention
Ho, Juei-Ling
;
Chen, Kuan-Ying
;
Wang, Lan-Hsun
;
Yeh, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4206-4226
Persistent link: https://www.econbiz.de/10013413353
Saved in:
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