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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Service quality"
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Search: subject_exact:"TQM"
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Service quality
Quality management
19
Qualitätsmanagement
19
Customer satisfaction
13
Dienstleistungsqualität
13
Kundenzufriedenheit
13
Hotel industry
9
Hotellerie
9
Consumer behaviour
6
Konsumentenverhalten
6
Product quality
6
Produktqualität
6
Beziehungsmarketing
4
Relationship marketing
4
Gastronomie
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Online reviews
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Restaurant industry
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USA
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United States
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Viral marketing
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Virales Marketing
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Customer loyalty
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Data Mining
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Hotel
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Hotel performance
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Measurement
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Messung
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Unternehmenserfolg
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Ambience
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Anreiz
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Arbeitsproduktivität
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Attractive quality theory
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Parsa, H. G.
2
Barr, Peter B.
1
Bi, Jian-Wu
1
Bujisic, Milos
1
Chen, Dongzhi
1
Chiang, Chia-Hao
1
Chin, Kwai Sang
1
Collins, Michael Dwain
1
DiPietro, Robin B.
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Diep Ngoc Su
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Dortyol, Ibrahim Taylan
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Duy Quy Nguyen-Phuoc
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Garcia-Pozo, Alejandro
1
Gregory, Amy
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Hutchinson, Joe
1
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1
Kim, Woon Gon
1
Kitapci, Olgun
1
Lee, Hye-rin
1
Lee, Jin-soo
1
Leonard, Llewellyn
1
Liu, Mengjiao
1
Luu Trong Tuan
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Marchante-Lara, Macarena
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My Than Tran Dinh
1
Nale, Robert D.
1
Nie, Ru-xin
1
Nunkoo, Robin
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Ramanathan, Usha
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Ramanthan, Ramakrishnan
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Rauch, Dennis A.
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Ryu, Kisang
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Sánchez-Ollero, José Luis
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Teeroovengadum, Viraiyan
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Thomas, Peta
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Tian, Zhang-peng
1
Tien Hanh Duong
1
Varinli, Inci
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Wang, Jian-qiang
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Xu, Chang
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International journal of contemporary hospitality management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
93
International journal of productivity and quality management : IJPQM
65
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
57
Quality management journal : QMJ
47
Total quality management & business excellence
43
International journal of quality and service sciences
31
International journal of services and operations management
30
International journal of production research
24
Auditing : a journal of practice & theory
21
Beiträge zur Hochschulpolitik
20
International journal of hospitality management
19
Benchmarking : an international journal ; BIJ
18
Journal of health organization and management
18
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
14
Cogent business & management
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
European research studies
13
International journal of business information systems : IJBIS
13
International journal of production economics
12
Service business
12
The service industries journal
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
International journal of services and operations management : IJSOM
9
Journal of hospitality marketing & management
9
Socio-economic planning sciences : the international journal of public sector decision-making
9
Gabler Edition Wissenschaft
8
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ECONIS (ZBW)
13
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1
Classifying travellers' requirements from online reviews : an improved Kano model
Zhao, Meng
;
Liu, Mengjiao
;
Xu, Chang
;
Zhang, Chenxi
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 91-112
Persistent link: https://www.econbiz.de/10014483116
Saved in:
2
Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews
Nie, Ru-xin
;
Chin, Kwai Sang
;
Tian, Zhang-peng
;
Wang, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 159-185
Persistent link: https://www.econbiz.de/10013546039
Saved in:
3
Cue congruence effects of attribute performance and hosts' service quality attributes on room sales on peer-to-peer accommodation platforms
Chen, Dongzhi
;
Bi, Jian-Wu
- In:
International journal of contemporary hospitality management
34
(
2022
)
10
,
pp. 3634-3654
Persistent link: https://www.econbiz.de/10013412934
Saved in:
4
How does quality of mobile food delivery services influence customer loyalty? : Gronroos’s service quality perspective
Diep Ngoc Su
;
Duy Quy Nguyen-Phuoc
;
Tien Hanh Duong
;
My …
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4178-4205
Persistent link: https://www.econbiz.de/10013413352
Saved in:
5
Exploring multidimensional quality attributes of incentive travels
Lee, Jin-soo
;
Chiang, Chia-Hao
- In:
International journal of contemporary hospitality management
29
(
2017
)
8
,
pp. 2198-2214
Persistent link: https://www.econbiz.de/10011783645
Saved in:
6
Integrating service quality as a second-order factor in a customer satisfaction and loyalty model
Nunkoo, Robin
;
Teeroovengadum, Viraiyan
;
Thomas, Peta
; …
- In:
International journal of contemporary hospitality management
29
(
2017
)
12
,
pp. 2978-3005
Persistent link: https://www.econbiz.de/10011804902
Saved in:
7
Measuring service quality in mid-scale hotels
Rauch, Dennis A.
;
Collins, Michael Dwain
;
Nale, Robert D.
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 87-106
Persistent link: https://www.econbiz.de/10010516506
Saved in:
8
Measuring the effects of quality certification on labour productivity : an analysis of the hospitality sector
Sánchez-Ollero, José Luis
;
Garcia-Pozo, Alejandro
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
6
,
pp. 1100-1116
Persistent link: https://www.econbiz.de/10011402829
Saved in:
9
How do international tourists perceive hotel quality? : an exploratory study of service qualtiy in Antalya tourism region
Dortyol, Ibrahim Taylan
;
Varinli, Inci
;
Kitapci, Olgun
- In:
International journal of contemporary hospitality management
26
(
2014
)
3
,
pp. 470-495
Persistent link: https://www.econbiz.de/10010358419
Saved in:
10
The effects of restaurant quality attributes on consumer behavioral intentions
Bujisic, Milos
;
Hutchinson, Joe
;
Parsa, H. G.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1270-1291
Persistent link: https://www.econbiz.de/10010467913
Saved in:
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