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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Bank"
~subject:"Customer satisfaction"
~subject:"Internet marketing"
~subject:"Markenimage"
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Search: subject:"Beziehungsmarketing"
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Bank
Customer satisfaction
Internet marketing
Markenimage
Beziehungsmarketing
263
Relationship marketing
254
Konsumentenverhalten
106
Consumer behaviour
104
Kundenzufriedenheit
94
Dienstleistungsqualität
74
Service quality
72
Hotel industry
41
Hotellerie
41
E-commerce
38
Electronic Commerce
38
Social Web
25
Social web
25
customer relationship management
24
Gastronomie
23
Restaurant industry
23
Brand image
21
Brand management
20
Confidence
20
Markenführung
20
Vertrauen
20
Viral marketing
19
Virales Marketing
19
customer loyalty
19
CRM
17
customer satisfaction
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loyalty
16
Beschwerdemanagement
15
Complaint management
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Online-Handel
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Data Mining
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Data mining
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Online retailing
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Abu-Shanab, Emad
2
Al-nassar, Bilal Ali Yaseen
2
Albadvi, Amir
2
Alhawari, Samer
2
Assaker, Guy
2
Aziz, R. Abd El
2
Baloglu, Seyhmus
2
Bilgihan, Anil
2
Essawi, N. El
2
Goh, Ben
2
Han, Heesup
2
Jin, Naehyun Paul
2
Kim, Mi Ran
2
Kim, Min-Seong
2
Kim, Peter Beomcheol
2
Lee, Seonjeong
2
Lim, Weng Marc
2
Mavondo, Felix
2
O'Connor, Peter
2
Okumus, Fevzi
2
Qu, Hailin
2
Ramkissoon, Haywantee
2
Sohn, Changsoo
2
Tanford, Sarah
2
Tang, Liang
2
Šerić, Maja
2
Abdolvand, Neda
1
Abubakar, Binta
1
Agrawal, Shiv Ratan
1
Ahmed, Waqar
1
Ahn, Jiseon
1
Aksu, Akin
1
Al-Ansi, Amr
1
Al-Wugayan, Adel A. A.
1
Ali Eliwa, Rasha
1
Anagreh, Layla
1
Arjmand, Mohaddese
1
Arsalan Najmi
1
Atchariyachanvanich, Kanokwan
1
Aydin, Gökhan
1
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International journal of electronic customer relationship management : IJECRM
Journal of hospitality marketing & management
Journal of retailing and consumer services
333
Journal of business research : JBR
260
International journal of hospitality management
160
The journal of services marketing
115
The journal of product & brand management
90
The service industries journal
86
Industrial marketing management : the international journal for industrial and high-tech firms
78
Journal of travel and tourism marketing
74
The journal of brand management : an international journal
72
Cogent business & management
71
Asia Pacific journal of marketing and logistics
65
International journal of contemporary hospitality management
65
Journal of strategic marketing
62
Tourism management : research, policies, practice
62
The international journal of bank marketing : IJBM
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of the Academy of Marketing Science
52
International journal of internet marketing and advertising : IJIMA
51
Journal of service management
51
Psychology & marketing
49
Journal of service research : JSR
48
Services marketing quarterly
48
Marketing intelligence & planning
46
The journal of business & industrial marketing
46
International journal of electronic marketing and retailing : IJEMR
45
Service business
44
European journal of marketing : EJM
43
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
40
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
40
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
39
Journal of marketing
37
SpringerLink / Bücher
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The TQM journal : the international review of organizational improvement
34
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
32
Journal of promotion management : innovations in planning and applied research
32
Journal of retailing
32
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
31
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ECONIS (ZBW)
124
OLC EcoSci
1
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1
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
2
Social media content strategy in hospitality : the impact of experiential posts and response congruence on engagement, hotel image, and booking intention
Veloso, Mónica
;
Ieva, Marco
;
Gómez-Suárez, Mónica
- In:
Journal of hospitality marketing & management
33
(
2024
)
1
,
pp. 57-77
Persistent link: https://www.econbiz.de/10014438602
Saved in:
3
Influence of customer personality on perceived attractiveness and similarity in a food service context
Hong, EunPyo
;
Ahn, Jiseon
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 745-766
Persistent link: https://www.econbiz.de/10014319794
Saved in:
4
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
5
Developing customer-based brand equity from both employee and customer perspectives
Liu, Chih-Hsing
;
Lin, Wen-Pei
;
Lu, Yu-Hung
;
Huang, Yi-Jhan
- In:
Journal of hospitality marketing & management
32
(
2023
)
3
,
pp. 285-316
Persistent link: https://www.econbiz.de/10014281014
Saved in:
6
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior : evidence from hospitality industry in Taiwan
Dung Minh Nguyen
;
Chiu, Yen-Ting Helena
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 477-504
Persistent link: https://www.econbiz.de/10014281024
Saved in:
7
A social exchange perspective on boosting customer loyalty through culturally competent servers
Hsiao, Aaron
;
Ma, Emily Jintao
;
Manfreda, Anita
;
Baker, …
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 555-577
Persistent link: https://www.econbiz.de/10014281039
Saved in:
8
The impact of customer clubs on lifetime value of banking customers
Arjmand, Mohaddese
;
Abdolvand, Neda
;
Harandi, Saeedeh Rajaei
- In:
International journal of electronic customer …
14
(
2023
)
1
,
pp. 42-60
Persistent link: https://www.econbiz.de/10014309498
Saved in:
9
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
10
Examining the antecedents and effects of hotel corporate reputation on customers' loyalty and citizenship behavior : an integrated framework
O'Connor, Peter
;
Assaker, Guy
- In:
Journal of hospitality marketing & management
31
(
2022
)
5
,
pp. 640-661
Persistent link: https://www.econbiz.de/10013327205
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