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~isPartOf:"International journal of electronic marketing and retailing : IJEMR"
~isPartOf:"Journal of service management"
~isPartOf:"The journal of services marketing"
~subject:"Consumer behaviour"
~subject:"Emotion"
~subject:"Kundenzufriedenheit"
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Search: "Consumer behaviour"
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| 6 applied filters
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Subject
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Consumer behaviour
Emotion
Kundenzufriedenheit
Konsumentenverhalten
532
Beziehungsmarketing
209
Relationship marketing
209
Customer satisfaction
173
Dienstleistungsqualität
160
Service quality
160
Online retailing
109
Online-Handel
109
Social Web
68
Social web
68
Einzelhandel
60
Internet marketing
60
Online-Marketing
60
Retail trade
60
E-commerce
58
Electronic Commerce
58
Brand management
52
Markenführung
52
Viral marketing
51
Virales Marketing
51
Customer service
42
Kundenservice
42
Dienstleistungssektor
41
Service industry
41
Brand image
36
Markenimage
36
USA
36
United States
34
Confidence
32
Vertrauen
32
Beschwerdemanagement
29
Complaint management
29
Customer experience
28
Customer integration
28
Kundenintegration
28
Satisfaction
25
Services
23
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Online availability
All
Undetermined
282
Free
5
Type of publication
All
Article
531
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
533
Aufsatz in Zeitschrift
533
Collection of articles of several authors
2
Sammelwerk
2
Language
All
English
533
Author
All
Mattila, Anna S.
11
Aksoy, Lerzan
8
Sharma, Piyush
7
Hollebeek, Linda D.
6
Keiningham, Timothy
6
Klaus, Philipp
6
Wirtz, Jochen
6
Das, Gopal
5
Harris, Lloyd C.
5
Bloemer, Johanna M.
4
Buoye, Alexander
4
Daunt, Kate L.
4
Di Fatta, Davide
4
Hammedi, Wafa
4
Lariviere, Bart
4
Malthouse, Edward C.
4
Rosenbaum, Mark
4
Wu, Luorong
4
Al Khasawneh, Mohammad Hamdi
3
Alkire, Linda
3
Chandra, Bibhas
3
Cooil, Bruce
3
Edvardsson, Bo
3
Gera, Navneet
3
Gruber, Thorsten
3
Kandampully, Jay
3
Kumar, Sumit
3
Neale, Larry
3
Poddar, Amit
3
Ramaseshan, B.
3
Rosenbaum, Mark S.
3
Seger-Guttmann, Tali
3
Sheng, Xiaojing
3
Wong, IpKin Anthony
3
Al-Adwan, Ahmad Samed
2
Algharabat, Raed S.
2
Bajpai, Naval
2
Bang, Nguyen
2
Basso, Kenny
2
Batat, Wided
2
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Published in...
All
International journal of electronic marketing and retailing : IJEMR
Journal of service management
The journal of services marketing
Journal of business research : JBR
1,977
Journal of retailing and consumer services
1,930
International journal of consumer studies
761
International journal of hospitality management
723
Psychology & marketing
658
Journal of consumer research : JCR ; an interdisciplinary bimonthly
581
NBER working paper series
505
Working paper / National Bureau of Economic Research, Inc.
431
The journal of product & brand management
393
Asia Pacific journal of marketing and logistics
391
NBER Working Paper
380
The journal of brand management : an international journal
355
European journal of marketing : EJM
348
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
343
Journal of marketing research : JMR
343
Management science : journal of the Institute for Operations Research and the Management Sciences
329
Journal of international consumer marketing
319
Journal of travel and tourism marketing
316
Journal of marketing management : MM
307
Journal of retailing
303
Cogent business & management
297
Journal of marketing communications
295
International journal of retail & distribution management
292
Marketing letters : a journal of research in marketing
292
Tourism management : research, policies, practice
292
Journal of marketing
290
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
289
The international review of retail, distribution and consumer research
289
SpringerLink / Bücher
286
The journal of consumer marketing
284
Journal of consumer behaviour : an international research review
283
Journal of fashion marketing and management
283
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
273
Journal of the Academy of Marketing Science
266
Technological forecasting & social change : an international journal
262
International journal of contemporary hospitality management
261
Journal of business ethics : JOBE
259
Journal of economic psychology : research in economic psychology and behavioral economics
253
Journal of hospitality marketing & management
245
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Source
All
ECONIS (ZBW)
533
Showing
1
-
10
of
533
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date (newest first)
date (oldest first)
1
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
2
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
3
Programmatic advertising in online retailing : consumer perceptions and future avenues
Ciuchita, Robert
;
Gummerus, Johanna Katariina
; …
- In:
Journal of service management
34
(
2023
)
2
,
pp. 231-255
Persistent link: https://www.econbiz.de/10014337950
Saved in:
4
Wrinkles in a CSR story : mismatched agendas in fast fashion service brands' CSR reputation
Mickelsson, Jacob
;
Van Haren, Joep
;
Lemmink, Jos
- In:
Journal of service management
34
(
2023
)
2
,
pp. 256-273
Persistent link: https://www.econbiz.de/10014337951
Saved in:
5
Helping the organization but harming customers : a social identity perspective of unethical pro-organizational behavior
Yan, Hongmin
;
Solnet, David
;
Okimoto, Tyler G.
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 927-943
Persistent link: https://www.econbiz.de/10014333407
Saved in:
6
Comparison of the consumers' need for touch in terms of high-touch and low-touch products in online and offline retail stores
Atilgan, Kalender Özcan
;
Bayindir, Murat
- In:
International journal of electronic marketing and …
14
(
2023
)
1
,
pp. 23-38
Persistent link: https://www.econbiz.de/10014309994
Saved in:
7
Understanding
consumer
behaviour
in evolving subscription markets : lessons from sports season tickets research
McDonald, Heath
;
Dunn, Steven
;
Schreyer, Dominik
; …
- In:
Journal of service management
35
(
2024
)
1
,
pp. 89-107
Persistent link: https://www.econbiz.de/10014456582
Saved in:
8
Information processing from electronic word of mouth : an integrative framework
Ahmed, Aun
;
Amritesh
- In:
International journal of electronic marketing and …
14
(
2023
)
4
,
pp. 371-393
Persistent link: https://www.econbiz.de/10014440776
Saved in:
9
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
10
The role of information for the customer journey in mobile food ordering apps
Rita, Paulo
;
Eiriz, Vasco
;
Conde, Beatriz
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 574-591
Persistent link: https://www.econbiz.de/10014276932
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