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~isPartOf:"International journal of hospitality management"
~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~subject:"Beziehungsmarketing"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistung"
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Beziehungsmarketing
Dienstleistung
31
Services
31
Dienstleistungsqualität
17
Dienstleistungssektor
17
Service industry
17
Service quality
17
Relationship marketing
9
Customer service
8
Kundenservice
8
Consumer behaviour
7
Konsumentenverhalten
7
Business services
6
Innovation
6
Unternehmensdienstleistung
6
Customer satisfaction
5
Dienstleistungsmanagement
5
Kundenzufriedenheit
5
Robot
5
Roboter
5
Service management
5
Service robot
4
Gastronomie
3
Hospital
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Krankenhaus
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Modularisierung
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Modularity
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Restaurant industry
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Service
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Service design
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Service encounter
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Service innovation
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Ambidextrous organization
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Anthropomorphism
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Artificial intelligence
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Australia
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Australien
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Betriebliche Wertschöpfung
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Aufsatz in Zeitschrift
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9
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English
9
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Liu, Canmian
2
Xie, Lishan
2
Anderson, Sidney
1
Bastl, Marko
1
Chen, Qiurong
1
Ellway, Benjamin
1
Fox, Gavin
1
Gregory, Amy M.
1
Huang, Dan
1
Huang, Jiahui
1
Johnson, Mark
1
Karatzas, Antonios
1
Kong, Shaojun
1
Lehto, Xinran Y.
1
Lelo de Larrea, Gabriela
1
Li, Dongmei
1
Li, Zhiyong
1
Maull, Roger
1
Ng, Irene
1
Park, Soona
1
Smith, Jeffery
1
Smith, Laura
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International journal of hospitality management
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
The journal of services marketing
20
Journal of service management
14
Journal of service research : JSR
14
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of retailing and consumer services
7
The service industries journal
7
Journal of business research : JBR
5
Journal of service research
5
Services marketing quarterly
5
International journal of services and operations management
3
International journal of services, economics and management
3
Journal of service theory and practice
3
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
European journal of marketing : EJM
2
International journal of business excellence
2
International journal of business innovation and research : IJBIR
2
International journal of project management : the journal of The International Project Management Association
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
International journal of services and standards
2
Journal of air transport management
2
Journal of business economics : JBE
2
Journal of business market management : JBM
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of marketing management : MM
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing
2
Journal of the Academy of Marketing Science
2
Managing service quality : MSQ ; an international journal
2
Marketing intelligence & planning
2
Research in economics and business : Central and Eastern Europe
2
Service business
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Tourism management : research, policies, practice
2
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
2
AMS review : official publication of the Academy of Marketing Science
1
Accounting research journal
1
Asian business & management
1
Australasian marketing journal
1
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ECONIS (ZBW)
9
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9
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1
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
2
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
3
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
4
Customer-robot interactions : understanding customer experience with service robots
Huang, Dan
;
Chen, Qiurong
;
Huang, Jiahui
;
Kong, Shaojun
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
Saved in:
5
Informing timeshare exchange services on the drivers of customer-driven co-production
Lelo de Larrea, Gabriela
;
Gregory, Amy M.
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012388592
Saved in:
6
A quality system's impact on the service experience
Smith, Jeffery
;
Anderson, Sidney
;
Fox, Gavin
- In:
International journal of operations & production …
37
(
2017
)
12
,
pp. 1817-1839
Persistent link: https://www.econbiz.de/10011814762
Saved in:
7
Manufacturer-supplier relationships and service performance in service triads
Karatzas, Antonios
;
Johnson, Mark
;
Bastl, Marko
- In:
International journal of operations & production …
37
(
2017
)
7
,
pp. 950-969
Persistent link: https://www.econbiz.de/10011702683
Saved in:
8
Design vs practice : how problematic call routing and rerouting restructures the call centre service system
Ellway, Benjamin
- In:
International journal of operations & production …
36
(
2016
)
4
,
pp. 408-428
Persistent link: https://www.econbiz.de/10011565373
Saved in:
9
Servitization and operations management : a service dominant-logic approach
Smith, Laura
;
Maull, Roger
;
Ng, Irene
- In:
International journal of operations & production …
34
(
2014
)
2
,
pp. 242-269
Persistent link: https://www.econbiz.de/10010249723
Saved in:
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