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~isPartOf:"International journal of hospitality management"
~isPartOf:"International journal of pharmaceutical and healthcare marketing : IJPHM"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Service quality"
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Search: subject_exact:"Empfehlungsmarketing"
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Service quality
Viral marketing
132
Virales Marketing
132
Consumer behaviour
89
Konsumentenverhalten
89
Internet marketing
56
Online-Marketing
56
Hotel industry
55
Hotellerie
55
Social Web
40
Social web
40
Online retailing
36
Online-Handel
36
Customer satisfaction
35
Kundenzufriedenheit
35
Gastronomie
32
Restaurant industry
32
Dienstleistungsqualität
30
Online reviews
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Beziehungsmarketing
21
Relationship marketing
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Personalisierung
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Personalization
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eWOM
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Bujisic, Milos
2
Line, Nathaniel D.
2
Lu, Lu
2
Sukhu, Anupama
2
Sun, Jin
2
Ye, Qiang
2
Ahmad, Wasim
1
Ai, Jin
1
Ali, Faizan
1
Antipov, Evgeny A.
1
Armas-Cruz, Yaiza
1
Athavale, Amod S.
1
Atılgan, Kalender Özcan
1
Baah, Nancy Grace
1
Banahan, Benjamin F., III
1
Barber, Nelson
1
Bentley, John O.
1
Bilgihan, Anil
1
Bogicevic, Vanja
1
Borghi, Matteo
1
Bradley, Graham L.
1
Camilleri, Mark Anthony
1
Cham Tat Huei
1
Chao, Ren-Fang
1
Chen, Yong
1
Choi, Hyeyoon
1
Chong, Han-Xi
1
Chuah, Stephanie Hui-wen
1
Dogru, Tarik
1
El-Manstrly, Dahlia
1
Eugene Cheng-xi Aw
1
Fazli, S. Mohamad
1
Filieri, Raffaele
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Fu, Yi
1
Gallivan, Michael
1
Gao, Baojun
1
Gao, Song
1
Gil-Soto, Esperanza
1
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International journal of hospitality management
International journal of pharmaceutical and healthcare marketing : IJPHM
International journal of services, economics and management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of retailing and consumer services
25
Journal of business research : JBR
19
Journal of hospitality marketing & management
12
Journal of travel and tourism marketing
12
International journal of contemporary hospitality management
10
The journal of services marketing
9
Tourism management : research, policies, practice
8
Cogent business & management
7
Psychology & marketing
7
Service business
7
Services marketing quarterly
6
The TQM journal : the international review of organizational improvement
6
European journal of marketing : EJM
4
International journal of services and operations management
4
Journal of service management
4
Journal of strategic marketing
4
Managing service quality : MSQ ; an international journal
4
The service industries journal
4
Journal of financial services marketing : JFSM
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
3
Journal of vacation marketing : an international journal
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
2
Faculty & research / Insead : working paper series
2
Health marketing quarterly
2
Higher-order factorization machines : implementation, application, and comparison of a state-of-the-art recommender approach
2
International journal of bank marketing
2
International journal of electronic business : IJEB
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of leisure and tourism marketing : IJLTM
2
International journal of quality and service sciences
2
International journal of sport management and marketing : IJSMM
2
Journal for global business advancement : JGBA
2
Journal of air transport management
2
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
2
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ECONIS (ZBW)
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1
Assigning credit and blame : how delivery services affect restaurant EWOM
Line, Nathaniel D.
;
Hanks, Lydia
;
Dogru, Tarik
;
Lu, Lu
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457824
Saved in:
2
Veganism, a new hotel paradigm : exploring the attributes of vegan-friendly hotels and guest approach behaviors
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Han, Heesup
- In:
International journal of hospitality management
117
(
2024
),
pp. -11
Persistent link: https://www.econbiz.de/10014457839
Saved in:
3
Customer satisfaction and loyalty with online consumer reviews : factors affecting revisit intentions
Camilleri, Mark Anthony
;
Filieri, Raffaele
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014439971
Saved in:
4
Investigation of the effect of physical evidence and word of mouth on customer satisfaction and purchase intention in professional services
Atılgan, Kalender Özcan
;
Koç, Özge
- In:
International journal of services, economics and management
14
(
2023
)
3
,
pp. 249-269
Persistent link: https://www.econbiz.de/10014311693
Saved in:
5
Effects of offering incentives for reviews on trust : role of review quality and incentive source
Ai, Jin
;
Gursoy, Dogan
;
Liu, Yue
;
Lv, Xingyang
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013266168
Saved in:
6
Power of apologetic responses in online travel community
Guo, Xiaoshu
;
Ye, Qiang
;
Law, Chun Hung Roberts
;
Liang, Sai
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
Saved in:
7
Monitoring hotel response management : a multidimensional approach
Armas-Cruz, Yaiza
;
Gil-Soto, Esperanza
;
Morini-Marrero, …
- In:
International journal of hospitality management
101
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013271316
Saved in:
8
'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness
Eugene Cheng-xi Aw
;
Chuah, Stephanie Hui-wen
;
Fazli, S. …
- In:
International journal of services, economics and management
13
(
2022
)
3
,
pp. 225-242
Persistent link: https://www.econbiz.de/10013552572
Saved in:
9
Severe service failures and online vindictive word of mouth : the effect of coping strategies
El-Manstrly, Dahlia
;
Ali, Faizan
;
Line, Nathaniel D.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012547720
Saved in:
10
Influence of servicescape stimuli on word-of-mouth intentions : an integrated model to indigenous restaurants
Chao, Ren-Fang
;
Fu, Yi
;
Liang, Chia-Hsiang
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012585695
Saved in:
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