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~isPartOf:"International journal of hospitality management"
~isPartOf:"International journal of production research"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistung"
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Dienstleistung
28
Services
28
Dienstleistungsqualität
14
Dienstleistungssektor
14
Service industry
14
Service quality
14
Customer service
8
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Aufsatz in Zeitschrift
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28
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Clergue, Valentina
2
Etemad-Sajadi, Reza
2
Heo, Cindy Yoonjoung
2
Jiang, Pingyu
2
Liu, Canmian
2
Tang, Ta-Wei
2
Xie, Lishan
2
Altinay, Levent
1
Anagnostopoulos, Zissis
1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
Fan, Alei
1
Ferrer, Borja Ramis
1
Goffin, Keith
1
Gregory, Amy M.
1
Guo, Ruifeng
1
Gursoy, Dogan
1
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1
He, Zeya
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Huang, Dan
1
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1
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1
Lelo de Larrea, Gabriela
1
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1
Li, Dongmei
1
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International journal of hospitality management
International journal of production research
The service industries journal
70
The journal of services marketing
58
Journal of service management
57
Journal of business research : JBR
47
Journal of service research : JSR
45
Industrial marketing management : the international journal for industrial and high-tech firms
25
International journal of production economics
21
Journal of service research
21
International journal of services technology and management
20
Services marketing quarterly
20
Journal of retailing and consumer services
18
The journal of business & industrial marketing
18
European journal of operational research : EJOR
16
European journal of marketing : EJM
15
Service business
15
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
Management science : journal of the Institute for Operations Research and the Management Sciences
14
Revue d'économie industrielle
13
International journal of services and operations management
12
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
11
European review of service economics and management
11
International journal of quality and service sciences
11
Managing service quality : MSQ ; an international journal
11
Marketing theory
10
Journal of business economics : JBE
9
Journal of management studies : JMS
9
Journal of service theory and practice
9
International journal of contemporary hospitality management
8
Journal of operations management
8
Journal of the Operational Research Society : OR
8
Production and operations management : an international journal of the Production and Operations Management Society
8
Public management review
8
Der Betrieb
7
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
7
European management journal
7
International journal of business process integration and management : IJBPIM
7
International journal of innovation management
7
Journal of service theory and practice : JSTP
7
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ECONIS (ZBW)
28
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28
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1
A design method for edge-cloud collaborative product service system : a dynamic event-state knowledge graph-based approach with real case study
Yang, Maolin
;
Yang, Yuqian
;
Jiang, Pingyu
- In:
International journal of production research
62
(
2024
)
7
,
pp. 2584-2605
Persistent link: https://www.econbiz.de/10014546471
Saved in:
2
Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014311439
Saved in:
3
Reprint of: Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014334776
Saved in:
4
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
5
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
6
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
7
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
8
Sequencing and scheduling appointments for multi-stage service systems with stochastic service durations and no-shows
Zhou, Shenghai
;
Yue, Qing
- In:
International journal of production research
60
(
2022
)
5
,
pp. 1500-1519
Persistent link: https://www.econbiz.de/10013170877
Saved in:
9
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
10
Customer-robot interactions : understanding customer experience with service robots
Huang, Dan
;
Chen, Qiurong
;
Huang, Jiahui
;
Kong, Shaojun
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
Saved in:
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