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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of advertising research"
~source:"econis"
~subject:"Emotional labor"
~type_genre:"Aufsatz in Zeitschrift"
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Emotional labor
Emotion
197
Consumer behaviour
84
Konsumentenverhalten
84
Customer satisfaction
51
Dienstleistungsqualität
51
Kundenzufriedenheit
51
Service quality
51
Hotel industry
50
Hotellerie
50
Gastronomie
39
Restaurant industry
39
Beziehungsmarketing
36
Relationship marketing
36
Arbeitszufriedenheit
29
Job satisfaction
29
Arbeitsverhalten
26
Work behaviour
26
Advertising effects
24
Tourism employees
24
Tourismusberufe
24
Werbewirkung
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Stress
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Work stress
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Hospitality industry
17
Emotions
15
Gastgewerbe
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Brand management
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Customer service
14
Kundenservice
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Markenführung
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Organizational behaviour
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Verhalten in Organisationen
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Hospital
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Krankenhaus
13
Personality psychology
13
Persönlichkeitspsychologie
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USA
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United States
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Aufsatz in Zeitschrift
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English
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Lee, Lindsey
3
Madera, Juan M.
3
Guchait, Priyanko
2
Jung, Hyo Sun
2
Lee, JungHoon
2
Medler-Liraz, Hana
2
Shapoval, Valeriya
2
Yoon, Hye Hyun
2
Cheng, Tan
1
Cheng, Yi-Sung
1
Cheung, Catherine
1
Cho, Seonghee
1
Choi, Hyung-Min
1
Ginsburg, Limor
1
Guo, Yulang
1
Hou, Pingping
1
Huang, Songshan
1
Hwang, Jinsoo
1
Kim, Woo Gon
1
Lam, Rachel
1
Li, Jia-Min
1
Lugosi, Peter
1
Luo, Anqi
1
Mohammad, Abuelkassem A. A.
1
Ok, Chihyung
1
Ok, Chihyung Michael
1
Reichel, Arie
1
Seger-Guttmann, Tali
1
Shani, Amir
1
Uriely, Natan
1
Wang, Chung-Jen
1
Wang, Yu-Shu
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Wen, Ji
1
Wu, Tung-Ju
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Zhang, Pan
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Zhang, Ruo-Xi
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International journal of hospitality management
Journal of advertising research
Journal of business research : JBR
4
International journal of contemporary hospitality management
3
Journal of business and psychology
3
Journal of retailing and consumer services
3
Personnel review
3
Service business
3
European journal of marketing
2
Human resource management review
2
International journal of human resource management
2
International journal of management, economics and social sciences : IJMESS
2
Journal of health organization and management
2
Journal of managerial psychology
2
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
2
Tourism management : research, policies, practice
2
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
1
Business horizons
1
Business research quarterly : BRQ
1
Economic and industrial democracy
1
European journal of marketing : EJM
1
Human systems management : HSM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Journal of air transport management
1
Journal of business ethics : JOBE
1
Journal of financial services marketing
1
Journal of hospitality marketing & management
1
Journal of service theory and practice
1
Journal of vocational behavior
1
Leadership & organization development journal
1
Management decision
1
Management research review
1
Marketing letters : a journal of research in marketing
1
Qualitative research in organizations and management : an international journal
1
Review of managerial science : RMS
1
Services marketing quarterly
1
South Asian journal of management : SAJM
1
The international journal of human resource management
1
The journal of services marketing
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
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ECONIS (ZBW)
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1
The dualistic model of passion and the service quality of five-star hotel employees during the COVID-19 pandemic
Wu, Tung-Ju
;
Li, Jia-Min
;
Wang, Yu-Shu
;
Zhang, Ruo-Xi
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014325607
Saved in:
2
The impacts of cultural intelligence and emotional labor on the job satisfaction of luxury hotel employees
Lam, Rachel
;
Cheung, Catherine
;
Lugosi, Peter
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266130
Saved in:
3
A within-level analysis of the effect of customer-focused perspective-taking on deep acting and customer helping behaviors : the mediating roles of negative affect and empathy
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547719
Saved in:
4
Are social media bad for your employees? : effects of at-work break activities on recovery experiences
Cheng, Yi-Sung
;
Cho, Seonghee
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012585676
Saved in:
5
Does a leader's "partiality" affect employees' proactivity in the hospitality industry? : a cross-level analysis
Cheng, Tan
;
Zhang, Pan
;
Guo, Yulang
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300146
Saved in:
6
Negative affect, deep acting, and customer compensation as responses to customer mistreatment : the effect of customer-based perspective-taking
Lee, Lindsey
;
Guchait, Priyanko
;
Madera, Juan M.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293722
Saved in:
7
Managing emotional labor for service quality : a cross-level analysis among hotel employees
Wang, Chung-Jen
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012293892
Saved in:
8
Organizational injustice and emotional labor of hotel front-line employees
Shapoval, Valeriya
- In:
International journal of hospitality management
78
(
2019
),
pp. 112-121
Persistent link: https://www.econbiz.de/10012012720
Saved in:
9
Understanding hotel frontline employees' emotional intelligence, emotional labor, job stress, coping strategies and burnout
Choi, Hyung-Min
;
Mohammad, Abuelkassem A. A.
;
Kim, Woo Gon
- In:
International journal of hospitality management
82
(
2019
),
pp. 199-208
Persistent link: https://www.econbiz.de/10012121689
Saved in:
10
Organizational injustice and emotional labor in the hospitality industry : a theoretical review
Shapoval, Valeriya
- In:
International journal of hospitality management
83
(
2019
),
pp. 56-64
Persistent link: https://www.econbiz.de/10012121964
Saved in:
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