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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"Service Value als Werttreiber : Konzepte, Messung und Steuerung"
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Search: subject_exact:"Service-Management"
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Service management
66
Dienstleistungsmanagement
64
Customer satisfaction
20
Kundenzufriedenheit
20
Dienstleistungsqualität
19
Service quality
19
Hotel industry
18
Hotellerie
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International journal of hospitality management
Journal of business research : JBR
Journal of service research : JSR
Service Value als Werttreiber : Konzepte, Messung und Steuerung
SpringerLink / Bücher
49
Journal of service management
33
Forum Dienstleistungsmanagement
23
International journal of services and operations management
16
International journal of contemporary hospitality management
15
The journal of services marketing
15
Global cases on hospitality industry
13
Springer eBook Collection / Business and Economics
13
Competition in higher education branding and marketing : national and global perspectives
12
Springer eBook Collection
12
Tourism management : research, policies, practice
12
International journal of services technology and management
11
Managing service quality : MSQ ; an international journal
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
The Sage handbook of hospitality management
10
Gabler Edition Wissenschaft
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
9
Journal of retailing and consumer services
9
Lehrbuch
9
Services marketing quarterly
9
Wissenschaft & Praxis
9
International journal of quality and service sciences
8
Public management review
8
Research
8
Service science, management and engineering : education for the 21st Century
8
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
7
Kundenintegration : Forum Dienstleistungsmanagement
7
Schriften zum Produktionsmanagement
7
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
6
Handbook of service science ; [Vol. 1]
6
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
6
Harvard business review : HBR
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of hospitality marketing & management
6
Krankenhausmanagement : Strategien, Konzepte, Methoden
6
Manufacturing & service operations management : M & SOM
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ECONIS (ZBW)
68
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1
Innovation in the sharing economy : a framework and future research agenda
Benoit, Sabine
;
Wang, Yonggui
;
Teng, Lefa
;
Hampson, …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 207-216
Persistent link: https://www.econbiz.de/10013325588
Saved in:
2
Hospitality beyond the commercial domain : a triadic conceptualisation of hospitality in tourism from a host-guest encounter perspective
Munasinghe, Sarath
;
Hemmington, Nigel
;
Schänzel, Heike
; …
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014227644
Saved in:
3
The role of the service manager’s perceived career success in frontline employees’ learning processes and service improvement
Jong, Ad de
;
Schepers, Jeroen J. L.
;
Lages, Cristiana R.
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 601-617
Persistent link: https://www.econbiz.de/10012643924
Saved in:
4
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie
;
Jones, Robert Paul
;
Clinton, Suzanne
- In:
Journal of business research : JBR
135
(
2021
),
pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Saved in:
5
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
6
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
7
Impact of customer-to-customer interactions on overall service experience : a social servicescape perspective
Lin, Hongxia
;
Gursoy, Dogan
;
Zhang, Meng
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012241876
Saved in:
8
Self-found, spellbound : the sense of own discovery shapes customer bonds with service venues
Kokkoris, Michail D.
;
Hoelzl, Erik
;
Kamleitner, Bernadette
- In:
Journal of business research : JBR
113
(
2020
),
pp. 303-316
Persistent link: https://www.econbiz.de/10012230490
Saved in:
9
Similarity over difference : how congruency in customer characteristics drives service experiences
Nguyen, July
;
Ferraro, Carla
;
Sands, Sean
- In:
Journal of business research : JBR
121
(
2020
),
pp. 592-603
Persistent link: https://www.econbiz.de/10012417380
Saved in:
10
Building the sociomateriality of food service
Tuomi, Aarni
;
Tussyadiah, Iis P.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293756
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