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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of financial services marketing : JFSM"
~isPartOf:"Services marketing quarterly"
~person:"Han, Heesup"
~subject:"Hotellerie"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"customer relationship management"
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Hotellerie
Beziehungsmarketing
17
Relationship marketing
17
Consumer behaviour
13
Konsumentenverhalten
13
Customer satisfaction
10
Kundenzufriedenheit
10
Hotel industry
8
Satisfaction
6
Loyalty
5
Brand loyalty
4
Dienstleistungsqualität
4
Service quality
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Brand image
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Brand management
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Han, Heesup
Hyun, Sunghyup Sean
4
Yu, Jongsik
4
Wu, Shwu-ing
3
Assaf, A. Georges
2
Bulchand-Gidumal, Jacques
2
Jani, Dev
2
Josiassen, Alexander
2
Khan, Imran
2
Kim, Wansoo
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Kim, Woo Gon
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Lee, Jin-soo
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Li, Shuhao
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Melián-González, Santiago
2
Moon, Hyoungeun
2
Morosan, Cristian
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Perdue, Richard R.
2
Qu, Hailin
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Raab, Carola
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Tajeddini, Kayhan
2
Tanford, Sarah
2
Torres, Edwin N.
2
Woo, Linda
2
Xu, Xun
2
Zhang, Hanqin Qiu
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Alcántara-Pilar, Juan Miguel
1
Ando, Kiyoshi
1
Arana, German
1
Babakus, Emin
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Bai, Billy
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Barrio-GarcÃa, Salvador del
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Chan, Suk Ha Grace
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International journal of hospitality management
Journal of financial services marketing : JFSM
Services marketing quarterly
Journal of hospitality marketing & management
3
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of retailing and consumer services
1
Journal of travel and tourism marketing
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Journal of vacation marketing
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ECONIS (ZBW)
8
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1
Hotel privacy management and guest trust building : a relational signaling perspective
Moon, Hyoungeun
;
Yu, Jongsik
;
Chua, Bee-Lia
;
Han, Heesup
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185279
Saved in:
2
Nature based solutions and customer retention strategy : eliciting customer well-being experiences and self-rated mental health
Han, Heesup
;
Yu, Jongsik
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241471
Saved in:
3
The role of loyalty programs in boosting hotel guest loyalty : impact of switching barriers
Koo, Bonhak
;
Yu, Jongsik
;
Han, Heesup
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012146199
Saved in:
4
Water conservation and waste reduction management for increasing guest loyalty and green hotel practices
Han, Heesup
;
Lee, Jin-soo
;
Ho Le Thu Trang
;
Kim, Wansoo
- In:
International journal of hospitality management
75
(
2018
),
pp. 58-66
Persistent link: https://www.econbiz.de/10011944945
Saved in:
5
Influence of environmental stimuli on hotel customer emotional loyalty response: Testing the moderating effect of the big five personality factors
Jani, Dev
;
Han, Heesup
- In:
International journal of hospitality management
44
(
2015
),
pp. 48-57
Persistent link: https://www.econbiz.de/10010501239
Saved in:
6
Personality, satisfaction, image, ambience, and loyalty : testing their relationships in the hotel industry
Jani, Dev
;
Han, Heesup
- In:
International journal of hospitality management
37
(
2014
),
pp. 11-20
Persistent link: https://www.econbiz.de/10010354251
Saved in:
7
Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry
Han, Heesup
;
Kim, Wansoo
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 619-629
Persistent link: https://www.econbiz.de/10009130566
Saved in:
8
Cognitive, affective, conative, and action loyalty : testing the impact of inertia
Han, Heesup
;
Kim, Yunhi
;
Kim, Eui-keun
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 1008-1019
Persistent link: https://www.econbiz.de/10009242045
Saved in:
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