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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Services marketing quarterly"
~subject:"Customer integration"
~subject:"Customer satisfaction"
~subject:"United Kingdom"
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Search: subject_exact:"Mystery shopping"
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Customer integration
Customer satisfaction
United Kingdom
Dienstleistungsqualität
678
Service quality
678
Kundenzufriedenheit
384
Consumer behaviour
334
Konsumentenverhalten
334
Beziehungsmarketing
220
Relationship marketing
220
Hotel industry
178
Hotellerie
178
Gastronomie
143
Restaurant industry
143
Customer service
82
Kundenservice
82
Beschwerdemanagement
79
Complaint management
79
Hospital
77
Krankenhaus
77
Emotion
68
Hospitality industry
59
Gastgewerbe
58
Arbeitszufriedenheit
45
Job satisfaction
45
Dienstleistungssektor
43
Service industry
43
Arbeitsverhalten
41
Work behaviour
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Viral marketing
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Virales Marketing
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service quality
40
Brand management
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Markenführung
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USA
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United States
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Tourism employees
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Tourismusberufe
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Quality management
33
Qualitätsmanagement
33
Satisfaction
33
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Article
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395
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English
395
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Han, Heesup
11
Mattila, Anna S.
8
Wong, IpKin Anthony
8
Guchait, Priyanko
7
Jang, Soocheong
7
Prentice, Catherine
7
Torres, Edwin N.
6
Qu, Hailin
5
Bai, Billy
4
Bilgihan, Anil
4
Kim, Peter Beomcheol
4
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3
Alrawadieh, Zaid
3
Altinay, Levent
3
Choi, Hyeyoon
3
Chua, Bee-Lia
3
DiPietro, Robin B.
3
Fan, Alei
3
Goh, Ben
3
Hua, Nan
3
Kim, Eojina
3
Kim, Seongseop
3
Law, Chun Hung Roberts
3
Lee, Jin-soon
3
Lee, Seonjeong
3
Lynn, Michael
3
Miao, Li
3
Park, Soona
3
Seo, Soobin
3
Sreejesh, S.
3
Tang, Liang
3
Wang, Xingyu
3
Wu, Luorong
3
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3
Amin, Muslim
2
Arboleda, Ana M.
2
Arici, Hasan Evrim
2
Assaker, Guy
2
Back, Ki-Joon
2
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2
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International journal of hospitality management
Journal of hospitality marketing & management
Services marketing quarterly
Journal of retailing and consumer services
225
Journal of business research : JBR
152
The journal of services marketing
136
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
The service industries journal
114
International journal of contemporary hospitality management
96
Journal of travel and tourism marketing
84
Journal of air transport management
65
Service business
64
The TQM journal : the international review of organizational improvement
64
Tourism management : research, policies, practice
63
International journal of quality and service sciences
59
Journal of service research : JSR
57
Cogent business & management
56
International journal of services and operations management
56
Journal of service management
54
Total quality management & business excellence
51
International journal of productivity and quality management : IJPQM
49
International journal of quality & reliability management
49
Asia Pacific journal of marketing and logistics
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
International journal of services, economics and management
44
Managing service quality : MSQ ; an international journal
42
The international journal of bank marketing : IJBM
38
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
Journal of the Academy of Marketing Science
30
International journal of services and operations management : IJSOM
29
Journal of service theory and practice : JSTP
27
Journal of strategic marketing
27
Psychology & marketing
27
European journal of marketing : EJM
26
International journal of electronic marketing and retailing : IJEMR
26
Industrial marketing management : the international journal for industrial and high-tech firms
24
International journal of business information systems : IJBIS
24
Journal of service research
24
Tourism management perspectives : TMP
24
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ECONIS (ZBW)
395
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395
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
4
Veganism, a new hotel paradigm : exploring the attributes of vegan-friendly hotels and guest approach behaviors
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Han, Heesup
- In:
International journal of hospitality management
117
(
2024
),
pp. -11
Persistent link: https://www.econbiz.de/10014457839
Saved in:
5
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
6
Assessing the role of consumer experience, engagement, and satisfaction in healthcare services : a two-stage reflective-formative measurement using pls-sem
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 55-82
Persistent link: https://www.econbiz.de/10014513538
Saved in:
7
Who's asking? : social platform and research sponsors' identity biases in guests' hospitality experience-reviews : a case study of Spanish hotels
Woodside, Arch G.
;
Bernal, Pedro Mir
;
Garraza, Teresa Sabada
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 233-250
Persistent link: https://www.econbiz.de/10014511803
Saved in:
8
Self-service technology in casual dining restaurants
Nilsson, Elin
;
Pers, Johannes
;
Grubbström, Linn
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 57-73
Persistent link: https://www.econbiz.de/10012607283
Saved in:
9
Evaluating impacts of the physical servicescape on satisfaction in cancer care waiting experiences
Lugosi, Peter
;
O'Brien, Colette
;
Olya, Hossein
;
Pink, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014334444
Saved in:
10
Promising European research results to improve hospitality in healthcare by eHealth
Zsarnoczky-Dulhazi, Fanny
;
Zsarnoczky, Martin
;
Kopper, Bence
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-5
Persistent link: https://www.econbiz.de/10014334467
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