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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"The international journal of bank marketing : IJBM"
~isPartOf:"The journal of services marketing"
~subject:"Beziehungsmarketing"
~subject:"Markenführung"
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Search: "Customer relationship management"
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| 6 applied filters
Year of publication
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Subject
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Beziehungsmarketing
Markenführung
Relationship marketing
704
Consumer behaviour
393
Konsumentenverhalten
393
Customer satisfaction
343
Kundenzufriedenheit
343
Dienstleistungsqualität
291
Service quality
291
Hotel industry
125
Hotellerie
125
Gastronomie
88
Restaurant industry
88
Brand management
84
Customer service
75
Kundenservice
75
Emotion
68
Brand image
67
Markenimage
67
Beschwerdemanagement
59
Complaint management
59
Customer integration
59
Kundenintegration
59
Confidence
57
Vertrauen
57
USA
47
United States
47
Loyalty
46
Satisfaction
43
Bank
40
Dienstleistungssektor
40
Service industry
40
Viral marketing
40
Virales Marketing
40
Customer value
39
Kundenwert
39
Social Web
39
Social web
39
Lieferantenmanagement
36
Supplier relationship management
36
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Online availability
All
Undetermined
423
Free
6
Type of publication
All
Article
702
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
704
Aufsatz in Zeitschrift
704
Collection of articles of several authors
2
Sammelwerk
2
Language
All
English
704
Author
All
Han, Heesup
20
Mattila, Anna S.
18
Jang, Soocheong
11
Hyun, Sunghyup Sean
9
Tanford, Sarah
9
Qu, Hailin
8
Wong, IpKin Anthony
8
Klaus, Philipp
7
Busser, James A.
6
Gil Saura, Irene
6
Kim, Wansoo
6
Prentice, Catherine
6
Pérez, Andrea
6
Rodríguez del Bosque, Ignacio A.
6
Shulga, Lenna V.
6
Ahn, Jiseon
5
Heinonen, Kristina
5
Lee, Seonjeong
5
Line, Nathaniel D.
5
Mavondo, Felix
5
Raab, Carola
5
Ramkissoon, Haywantee
5
So, Kevin Kam Fung
5
Torres, Edwin N.
5
Yu, Jongsik
5
Dagger, Tracey S.
4
DiPietro, Robin B.
4
Hwang, Jinsoo
4
Kim, Peter Beomcheol
4
Lee, Choong-Ki
4
Lee, Jin-soo
4
Ryu, Kisang
4
Song, Hak-jun
4
Tang, Liang
4
Šerić, Maja
4
Aksoy, Lerzan
3
Al-Hawari, Mohd Ahmad
3
Alkire, Linda
3
Back, Ki-Joon
3
Bai, Billy
3
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Published in...
All
International journal of hospitality management
Journal of hospitality marketing & management
The international journal of bank marketing : IJBM
The journal of services marketing
Journal of business research : JBR
631
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
SpringerLink / Bücher
256
The journal of business & industrial marketing
192
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
161
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of travel and tourism marketing
115
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of retailing
103
Cogent business & management
102
Gabler Edition Wissenschaft
102
The journal of brand management : an international journal
101
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
Springer eBook Collection / Business and Economics
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
704
Showing
1
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10
of
704
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date (oldest first)
1
Effects of
customer
relationship
management
on service innovation : moderating role of managers' risk-taking behavior and interaction frequency
Randhawa, Praneet
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 190-207
Persistent link: https://www.econbiz.de/10014511800
Saved in:
2
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
3
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
4
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
5
A profile deviation approach to enhancing relationship marketing outcomes
Dewnarain, Senika
;
Mavondo, Felix
;
Ramkissoon, Haywantee
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
8
,
pp. 1005-1024
Persistent link: https://www.econbiz.de/10014369554
Saved in:
6
Social
customer
relationship
management
: a customer perspective
Dewnarain, Senika
;
Ramkissoon, Haywantee
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
30
(
2021
)
6
,
pp. 673-698
Persistent link: https://www.econbiz.de/10012596499
Saved in:
7
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
8
Customer ecosystems : exploring how ecosystem actors shape customer experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
9
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
10
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
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