//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of management studies : JMS"
~type_genre:"Aufsatz in Zeitschrift"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Dienstleistung"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistung
17
Services
17
Dienstleistungsqualität
12
Service quality
12
Dienstleistungssektor
9
Freie Berufe
9
Professional services
9
Service industry
9
Consumer behaviour
7
Customer service
7
Konsumentenverhalten
7
Kundenservice
7
Institutional change
6
Institutioneller Wandel
6
Beziehungsmarketing
5
Großbritannien
5
Institutional economics
5
Institutionenökonomik
5
Relationship marketing
5
Robot
5
Roboter
5
United Kingdom
5
Customer satisfaction
4
Kundenzufriedenheit
4
Service robot
4
Gastronomie
3
Hospital
3
Innovation
3
Krankenhaus
3
Restaurant industry
3
Service encounter
3
Service innovation
3
Anthropomorphism
2
Artificial intelligence
2
Business services
2
Customer integration
2
Dienstleistungsinnovation
2
Gesundheitsversorgung
2
Gesundheitswesen
2
Health care
2
more ...
less ...
Online availability
All
Undetermined
16
Type of publication
All
Article
26
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Article in journal
26
Language
All
English
26
Author
All
Clergue, Valentina
2
Etemad-Sajadi, Reza
2
Heo, Cindy Yoonjoung
2
Liu, Canmian
2
Muzio, Daniel
2
Tang, Ta-Wei
2
Xie, Lishan
2
Adler, Paul S.
1
Allen, Jeremy
1
Altinay, Levent
1
Brock, David
1
Chen, Qiurong
1
Cheng, Jen-Son
1
Choi, Sungwoo
1
Cleaver, Imogen
1
Della Corte, Valentina
1
Empson, Laura
1
Fan, Alei
1
Faulconbridge, James R.
1
Gendron, Yves
1
Gregory, Amy M.
1
Gursoy, Dogan
1
Guéguen, Nicolas
1
He, Zeya
1
Huang, Dan
1
Huang, Jiahui
1
Israeli, Aviad A.
1
Ivanov, Stanislav
1
Jacob, Céline
1
Jayanti, Rama K.
1
Kipping, Matthias
1
Kirkpatrick, Ian
1
Kong, Shaojun
1
Kwon, Seok-woo
1
Lawrence, Thomas B.
1
Lehto, Xinran Y.
1
Lelo de Larrea, Gabriela
1
Li, Dongmei
1
Li, Zhiyong
1
Liu, Qing
1
more ...
less ...
Published in...
All
International journal of hospitality management
Journal of management studies : JMS
The service industries journal
70
The journal of services marketing
58
Journal of service management
57
Journal of business research : JBR
47
Journal of service research : JSR
45
Industrial marketing management : the international journal for industrial and high-tech firms
25
International journal of production economics
21
Journal of service research
21
International journal of services technology and management
20
Services marketing quarterly
20
Journal of retailing and consumer services
18
The journal of business & industrial marketing
18
European journal of operational research : EJOR
16
European journal of marketing : EJM
15
Service business
15
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
Management science : journal of the Institute for Operations Research and the Management Sciences
14
Revue d'économie industrielle
13
International journal of services and operations management
12
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
11
European review of service economics and management
11
International journal of production research
11
International journal of quality and service sciences
11
Managing service quality : MSQ ; an international journal
11
Marketing theory
10
Journal of business economics : JBE
9
Journal of service theory and practice
9
International journal of contemporary hospitality management
8
Journal of operations management
8
Journal of the Operational Research Society : OR
8
Production and operations management : an international journal of the Production and Operations Management Society
8
Public management review
8
Der Betrieb
7
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
7
European management journal
7
International journal of business process integration and management : IJBPIM
7
International journal of innovation management
7
Journal of service theory and practice : JSTP
7
more ...
less ...
Source
All
ECONIS (ZBW)
26
Showing
1
-
10
of
26
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014311439
Saved in:
2
Reprint of: Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014334776
Saved in:
3
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
4
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
5
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
6
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
7
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
8
Customer-robot interactions : understanding customer experience with service robots
Huang, Dan
;
Chen, Qiurong
;
Huang, Jiahui
;
Kong, Shaojun
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
Saved in:
9
Informing timeshare exchange services on the drivers of customer-driven co-production
Lelo de Larrea, Gabriela
;
Gregory, Amy M.
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012388592
Saved in:
10
The importance of human-related factors on service innovation and performance
Tajeddini, Kayhan
;
Martin, Emma
;
Altinay, Levent
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012241335
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->