//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Fu, Xiaoxiao"
~person:"Mattila, Anna S."
~person:"Noble, Stephanie M."
~person:"Tanford, Sarah"
~subject:"Beziehungsmarketing"
~subject:"Wahrnehmung"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 13 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Wahrnehmung
Relationship marketing
33
Consumer behaviour
23
Konsumentenverhalten
23
Customer satisfaction
19
Kundenzufriedenheit
19
Dienstleistungsqualität
14
Service quality
14
Beschwerdemanagement
7
Complaint management
7
Customer service
5
Kundenbindungsprogramm
5
Kundenservice
5
Loyalty
5
Loyalty program
5
Einzelhandel
4
Hotel industry
4
Hotellerie
4
Retail trade
4
Brand image
3
Brand management
3
Customer integration
3
Emotion
3
Kundenintegration
3
Markenführung
3
Markenimage
3
Meta-Analyse
3
Meta-analysis
3
Perception
3
Service recovery
3
Switching behaviour
3
Wechselverhalten
3
Arbeitszufriedenheit
2
Automation
2
Automatisierung
2
Customer experience
2
Customer relationships
2
Customer retention
2
Gastronomie
2
more ...
less ...
Online availability
All
Undetermined
18
Type of publication
All
Article
32
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
33
Aufsatz in Zeitschrift
33
Aufsatzsammlung
1
Language
All
English
33
Author
All
Blut, Markus
Brady, Michael K.
Fu, Xiaoxiao
Mattila, Anna S.
Noble, Stephanie M.
Tanford, Sarah
Han, Heesup
36
Hyun, Sunghyup Sean
18
Kim, Wansoo
13
Wong, IpKin Anthony
13
Jang, Soocheong
10
Qu, Hailin
9
Yu, Jongsik
9
Grewal, Dhruv
8
Hwang, Jinsoo
8
Ahn, Jiseon
7
Lee, Choong-Ki
7
Busser, James A.
6
Chua, Bee-Lia
6
Lee, Jin-soo
6
Lemon, Katherine N.
6
So, Kevin Kam Fung
6
Song, Hak-jun
6
Back, Ki-Joon
5
Bai, Billy
5
Hanks, Lydia
5
Kumar, Vikas
5
Moon, Hyoungeun
5
Ryu, Kisang
5
Shulga, Lenna V.
5
Gursoy, Dogan
4
Kim, Insin
4
Kim, Taegoo
4
Kim, Woo Gon
4
Lee, Sanghyeop
4
Line, Nathaniel D.
4
Lu, Lu
4
Prentice, Catherine
4
Raab, Carola
4
Tajeddini, Kayhan
4
Torres, Edwin N.
4
Verhoef, Peter C.
4
more ...
less ...
Published in...
All
International journal of hospitality management
Journal of retailing
Journal of service research
Journal of travel and tourism marketing
Tourism management : research, policies, practice
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of hospitality marketing & management
8
The journal of services marketing
8
Journal of the Academy of Marketing Science
5
International journal of contemporary hospitality management
3
Journal of service research : JSR
3
Cornell hospitality quarterly : CQ
2
European journal of marketing : EJM
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Services marketing quarterly
2
Business horizons
1
Die Betriebswirtschaft : DBW
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbook of hospitality marketing management
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
International journal of internet marketing and advertising : IJIMA
1
Journal of marketing
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service management
1
Kundenmanagement
1
MIT sloan management review
1
Marketing letters : a journal of research in marketing
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
SpringerLink / Bücher
1
The journal of personal selling & sales management : JPSSM
1
The journal of product & brand management
1
Tourism review : the official journal of the AIEST
1
more ...
less ...
Source
All
ECONIS (ZBW)
33
Showing
1
-
10
of
33
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
3
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
4
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
5
In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong
;
He, Zeya
;
King, Ceridwyn
;
Mattila, Anna S.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
Saved in:
6
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
7
Service failure and recovery at the crossroads : recommendations to revitalize the field and its influence : editorial
Grégoire, Yany
;
Mattila, Anna S.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10012592932
Saved in:
8
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
9
An empathy lens into peer service providers : personal versus commercial hosts
Shuqair, Saleh
;
Pinto, Diego Costa
;
Mattila, Anna S.
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328029
Saved in:
10
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->