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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Evanschitzky, Heiner"
~person:"Fu, Xiaoxiao"
~person:"Kozak, Metin"
~person:"Noble, Stephanie M."
~person:"Tanford, Sarah"
~subject:"Beziehungsmarketing"
~subject:"Complaint management"
~subject:"Markenführung"
~subject:"United States"
~subject:"Wahrnehmung"
~subject:"Wechselverhalten"
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Search: "Customer relationship management"
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| 19 applied filters
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Subject
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Beziehungsmarketing
Complaint management
Markenführung
United States
Wahrnehmung
Wechselverhalten
Relationship marketing
30
Consumer behaviour
17
Konsumentenverhalten
17
Customer satisfaction
14
Kundenzufriedenheit
14
Dienstleistungsqualität
10
Service quality
10
Customer service
5
Hotel industry
5
Hotellerie
5
Kundenservice
5
Brand image
4
Customer integration
4
Einzelhandel
4
Kundenintegration
4
Loyalty
4
Markenimage
4
Retail trade
4
Arbeitszufriedenheit
3
Beschwerdemanagement
3
Brand management
3
Destination management
3
Destinationsmanagement
3
Dienstleistungssektor
3
Holiday behaviour
3
Job satisfaction
3
Kundenbindungsprogramm
3
Loyalty program
3
Meta-Analyse
3
Meta-analysis
3
Perception
3
Service industry
3
Switching behaviour
3
Tourism marketing
3
Tourismusmarketing
3
USA
3
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Undetermined
17
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Article
29
Book / Working Paper
1
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Article in journal
30
Aufsatz in Zeitschrift
30
Aufsatzsammlung
1
Language
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English
30
Author
All
Blut, Markus
Brady, Michael K.
Evanschitzky, Heiner
Fu, Xiaoxiao
Kozak, Metin
Noble, Stephanie M.
Tanford, Sarah
Han, Heesup
36
Hyun, Sunghyup Sean
18
Kim, Wansoo
13
Wong, IpKin Anthony
13
Mattila, Anna S.
12
Jang, Soocheong
10
Grewal, Dhruv
9
Lemon, Katherine N.
9
Qu, Hailin
9
Yu, Jongsik
9
Hwang, Jinsoo
8
Ahn, Jiseon
7
Lee, Choong-Ki
7
Sesé, F. Javier
7
So, Kevin Kam Fung
7
Verhoef, Peter C.
7
Beatty, Sharon E.
6
Bolton, Ruth N.
6
Busser, James A.
6
Chua, Bee-Lia
6
Eisingerich, Andreas B
6
Hollebeek, Linda D.
6
Lee, Jin-soo
6
Song, Hak-jun
6
Auh, Seigyoung
5
Back, Ki-Joon
5
Bai, Billy
5
Brodie, Roderick J.
5
Gustafsson, Anders
5
Hanks, Lydia
5
Kumar, Vikas
5
McColl-Kennedy, Janet R.
5
Moon, Hyoungeun
5
Ruyter, Ko de
5
Ryu, Kisang
5
Shulga, Lenna V.
5
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Published in...
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International journal of hospitality management
Journal of retailing
Journal of service research : JSR
Journal of service research
Journal of travel and tourism marketing
Tourism management : research, policies, practice
Journal of business research : JBR
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of hospitality marketing & management
5
Journal of the Academy of Marketing Science
5
International journal of contemporary hospitality management
4
Journal of marketing
3
European journal of marketing : EJM
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Marketing letters : a journal of research in marketing
2
SpringerLink / Bücher
2
The journal of services marketing
2
Business horizons
1
Die Betriebswirtschaft : DBW
1
Distribution und Handel in Theorie und Praxis : Festschrift für Prof. Dr. Dieter Ahlert
1
Electronic retailing
1
Exzellenz in Markenmanagement und Vertrieb : Grundlagen und Erfahrungen
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbuch Kundenbindungsmanagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
Journal of business economics : JBE
1
Journal of marketing management : MM
1
Journal of retailing and consumer services
1
Kundenmanagement
1
MIT sloan management review
1
Marketing von Solutions : innovative Ansätze und Best Practices
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
The journal of personal selling & sales management : JPSSM
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
30
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1
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
2
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
3
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
4
Impact of
customer
relationship
management
on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya
;
Kozak, Metin
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 40-51
Persistent link: https://www.econbiz.de/10011669947
Saved in:
5
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
6
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
7
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
8
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
9
Building loyalty through reward programs : the influence of perceptions of fairness and brand attachment
Hwang, Eunmin
;
Baloglu, Seyhmus
;
Tanford, Sarah
- In:
International journal of hospitality management
76
(
2019
)
1
,
pp. 19-28
Persistent link: https://www.econbiz.de/10011981828
Saved in:
10
Exploring the impact of tourist harassment on destination image, tourist expenditure, and destination loyalty
Alrawadieh, Zaid
;
Alrawadieh, Ziad
;
Kozak, Metin
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 13-20
Persistent link: https://www.econbiz.de/10012004629
Saved in:
1
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