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~isPartOf:"International journal of hospitality management"
~isPartOf:"Policy Research Working Paper Series"
~person:"Mattila, Anna S."
~subject:"Konsumentenverhalten"
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Konsumentenverhalten
Consumer behaviour
12
Beziehungsmarketing
9
Customer satisfaction
9
Kundenzufriedenheit
9
Relationship marketing
9
Dienstleistungsqualität
7
Service quality
7
Beschwerdemanagement
5
Complaint management
5
Corporate Social Responsibility
4
Corporate social responsibility
4
Customer service
4
Emotion
4
Gastronomie
4
Hotel industry
4
Hotellerie
4
Kundenservice
4
Restaurant industry
4
Gastgewerbe
3
Hospitality industry
3
Kundenbindungsprogramm
3
Loyalty program
3
USA
3
United States
3
Dienstleistungsmanagement
2
Loyalty reward programs
2
Other customers
2
Service encounter
2
Service failure
2
Service management
2
Service recovery
2
Activism
1
Advertising
1
Advertising effects
1
Advertising spending
1
Ambient intimacy
1
Anthropomorphism
1
Apfel
1
Apple
1
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12
Aufsatz in Zeitschrift
12
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English
12
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Mattila, Anna S.
Han, Heesup
17
Jang, Soocheong
10
Heo, Cindy Yoonjoung
7
Hyun, Sunghyup Sean
7
Lee, Seoki
7
Miao, Li
7
Wei, Wei
6
Wu, Luorong
6
Gursoy, Dogan
5
Wong, IpKin Anthony
5
Ahn, Jiseon
4
Gao, Yixing
4
Jeong, EunHa
4
Kim, Wansoo
4
Liu, Qing
4
Lu, Lu
4
Qu, Hailin
4
Reynolds, Dennis
4
Seo, Soobin
4
So, Kevin Kam Fung
4
Tang, Liang
4
Xu, Xun
4
Zhang, Lu
4
Back, Ki-Joon
3
Bai, Billy
3
Chua, Bee-Lia
3
Fan, Alei
3
Hanks, Lydia
3
Hwang, Jinsoo
3
Im, Jinyoung
3
Kang, Juhee
3
Kim, Eojina
3
Kim, Woo Gon
3
King, Ceridwyn
3
Law, Chun Hung Roberts
3
Lehto, Xinran Y.
3
Line, Nathaniel D.
3
Loureiro, Sandra Maria Correia
3
Magnini, Vincent P.
3
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International journal of hospitality management
Policy Research Working Paper Series
The journal of services marketing
7
Journal of business research : JBR
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of hospitality marketing & management
5
Journal of service management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Cornell hospitality quarterly : CQ
2
International journal of contemporary hospitality management
2
Journal of service research
2
Services marketing quarterly
2
The Cornell hospitality quarterly
2
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of marketing theory and practice
1
Journal of retailing
1
Journal of revenue and pricing management
1
The journal of product & brand management
1
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ECONIS (ZBW)
12
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1
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12
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1
In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong
;
He, Zeya
;
King, Ceridwyn
;
Mattila, Anna S.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
Saved in:
2
The social influence of other consumers on consumers’ reward donations
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
77
(
2019
),
pp. 504-511
Persistent link: https://www.econbiz.de/10011988872
Saved in:
3
Corporate sociopolitical activism (CSA) : the role of perceived impact on consumer response to contribution type
Atanga, Barbara Apaalabono
;
Mattila, Anna S.
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014325587
Saved in:
4
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
Saved in:
5
How does social distance impact customers' complaint intentions? : a cross-cultural examination
Fan, Alei
;
Mattila, Anna S.
;
Zhao, Xinyuan
- In:
International journal of hospitality management
47
(
2015
),
pp. 25-34
Persistent link: https://www.econbiz.de/10011312551
Saved in:
6
Apple Pay : coolness and embarrassment in the service encounter
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
78
(
2019
),
pp. 268-275
Persistent link: https://www.econbiz.de/10012012758
Saved in:
7
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
Saved in:
8
Investigating the impact of surprise rewards on consumer responses
Wu, Luorong
;
Mattila, Anna S.
;
Hanks, Lydia
- In:
International journal of hospitality management
50
(
2015
),
pp. 27-35
Persistent link: https://www.econbiz.de/10011387907
Saved in:
9
Discrete emotional responses and face-to-face complaining : the joint effect of service failure type and culture
Luo, Anqi
;
Mattila, Anna S.
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012300168
Saved in:
10
Other consumers in service encounters : a script theoretical perspective
Miao, Li
;
Mattila, Anna S.
;
Mount, Dan
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 933-941
Persistent link: https://www.econbiz.de/10009242085
Saved in:
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