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~isPartOf:"International journal of hospitality management"
~isPartOf:"Service business"
~language:"eng"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Patienten
10
Patients
10
Gesundheitsversorgung
9
Health care
9
Hospital
9
Krankenhaus
9
Service quality
9
Gesundheitswesen
7
Health care system
7
Patient experience
6
Customer satisfaction
4
Hospital financing
4
Krankenhausfinanzierung
4
Kundenzufriedenheit
4
Deutschland
3
Germany
3
Healthcare
3
Hospital costs
3
Krankenhauskosten
3
Arbeitszufriedenheit
2
Emotion
2
Emotions
2
Hospitableness
2
Hospitality
2
Hospitality in healthcare settings
2
Job satisfaction
2
Patient satisfaction
2
Satisfaction
2
Well-being
2
Zufriedenheit
2
Adherence
1
Artificial neural networks
1
Automotive industry
1
BMW
1
Behavioral healthcare
1
Beziehungsmarketing
1
Capability
1
Conjoint analysis
1
Conjoint-Analyse
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9
Aufsatz in Zeitschrift
9
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English
Author
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Alrawadieh, Zaid
2
Altinay, Levent
2
Arici, Hasan Evrim
2
Tulucu, Fadime
2
DeMicco, Frederick J.
1
Eskofier, Björn M.
1
Fried Kline, Sheryl
1
Godovykh, Maksim
1
Hornegger, Joachim
1
Hu, Jer-San
1
Huang, Jin-An
1
Kornhuber, Johannes
1
Lai, Chi-Shiun
1
Le Nguyen Hau
1
Meinzer, Stefan
1
Mody, Makarand
1
Pham Ngoc Thuy
1
Pizam, Abraham
1
Poorani, Ali A.
1
Prenninger, Johann
1
Shoemaker, Stowe
1
Suess, Courtney
1
Sullivan, William
1
Vesel, Patrick
1
Volmer, Judith
1
Weng, Rhay-Hung
1
Yesawich, Peter C.
1
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International journal of hospitality management
Service business
Health care management review : HCM review
33
Journal of health organization and management
21
Health marketing quarterly
17
Quality management journal : QMJ
14
The TQM journal : the international review of organizational improvement
14
Journal of health economics
9
International journal of pharmaceutical and healthcare marketing
7
International journal of productivity and quality management : IJPQM
7
Production and operations management : the flagship research journal of the Production and Operations Management Society
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
CHE research paper
6
Health care management science
6
International journal of quality & reliability management
6
International journal of quality and service sciences
6
Production and operations management : an international journal of the Production and Operations Management Society
6
Health care management science : a new journal serving the international health care management community
5
Health economics
5
International journal of pharmaceutical and healthcare marketing : IJPHM
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
Total quality management & business excellence
5
Business process management journal
4
Discussion paper series / IZA
4
Health economics review
4
Journal of business research : JBR
4
NBER Working Paper
4
NBER working paper series
4
Technological forecasting & social change : an international journal
4
The service industries journal
4
Benchmarking : an international journal ; BIJ
3
International journal of production economics
3
International journal of production research
3
Journal of organizational behavior management
3
Public management review
3
Ruhr economic papers
3
Services marketing quarterly
3
Accounting and taxation review : A&TR
2
Administrative Sciences : open access journal
2
Advances in health care management
2
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ECONIS (ZBW)
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1
Measuring patient experience in healthcare
Godovykh, Maksim
;
Pizam, Abraham
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-4
Persistent link: https://www.econbiz.de/10014334448
Saved in:
2
Toward hospitable healthcare
Yesawich, Peter C.
;
Shoemaker, Stowe
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014334483
Saved in:
3
Hospitality to healthcare : patient experience academy, a successful alliance between the ChristianaCare Health System and the University of Delaware
Poorani, Ali A.
;
Fried Kline, Sheryl
;
DeMicco, Frederick J.
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014334758
Saved in:
4
Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014334761
Saved in:
5
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014310662
Saved in:
6
Enabling customer co-creation behavior at a distance : the case of patients using self-monitoring handheld devices in healthcare
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
16
(
2022
)
1
,
pp. 99-123
Persistent link: https://www.econbiz.de/10013172567
Saved in:
7
Hospitality healthscapes : a conjoint analysis approach to understanding patient responses to hotel-like hospital rooms
Suess, Courtney
;
Mody, Makarand
- In:
International journal of hospitality management
61
(
2017
),
pp. 59-72
Persistent link: https://www.econbiz.de/10011646093
Saved in:
8
Translating satisfaction determination from health care to the automotive industry
Meinzer, Stefan
;
Prenninger, Johann
;
Vesel, Patrick
; …
- In:
Service business
10
(
2016
)
4
,
pp. 651-685
Persistent link: https://www.econbiz.de/10011722415
Saved in:
9
The impact of market orientation on patient loyalty : the mediation of relationship quality
Huang, Jin-An
;
Lai, Chi-Shiun
;
Hu, Jer-San
;
Weng, Rhay-Hung
- In:
Service business
8
(
2014
)
4
,
pp. 499-515
Persistent link: https://www.econbiz.de/10010469729
Saved in:
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