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~isPartOf:"International journal of hospitality management"
~isPartOf:"SpringerLink / Bücher"
~subject:"Customer satisfaction"
~subject:"Electronic Commerce"
~subject:"Markenführung"
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Search: subject_exact:"Relationship marketing"
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Customer satisfaction
Electronic Commerce
Markenführung
Beziehungsmarketing
539
Relationship marketing
536
Consumer behaviour
202
Konsumentenverhalten
202
Kundenzufriedenheit
153
Dienstleistungsqualität
125
Service quality
125
Deutschland
95
Germany
95
Hotel industry
85
Hotellerie
85
Kundenmanagement
85
Brand management
68
Gastronomie
65
Restaurant industry
65
Kundenbindung
48
Theorie
46
Theory
46
Brand image
45
Markenimage
45
Customer service
42
Kundenservice
42
Emotion
39
Kundenintegration
38
Customer integration
37
Kundenorientierung
37
Kundenwert
37
Beschwerdemanagement
32
Customer value
32
Complaint management
31
Beziehungsmanagement
29
Marketingmanagement
29
Marketing management
28
Confidence
26
Vertrauen
26
Lieferantenmanagement
25
Supplier relationship management
25
Satisfaction
24
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49
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9
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English
174
German
37
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Han, Heesup
11
Jang, Soocheong
8
Mattila, Anna S.
6
Hyun, Sunghyup Sean
5
Wong, IpKin Anthony
5
Ahn, Jiseon
4
Kim, Wansoo
4
Prentice, Catherine
4
Qu, Hailin
4
Back, Ki-Joon
3
Busser, James A.
3
Ha, Jooyeon
3
Hwang, Jinsoo
3
Lai, Ivan K. W.
3
Lee, Choong-Ki
3
Ryu, Kisang
3
Shulga, Lenna V.
3
Song, Hak-jun
3
Torres, Edwin N.
3
Wei, Wei
3
Xu, Xun
3
Yu, Jongsik
3
Bai, Billy
2
Bulchand-Gidumal, Jacques
2
Cheng, Bao
2
Chua, Bee-Lia
2
Gamage, Thilini Chathurika
2
Gao, Yixing
2
Gil Saura, Irene
2
Hanks, Lydia
2
Hua, Nan
2
Huey Chern Boo
2
Khan, Imran
2
Kim, Hyunsu
2
Kim, Jinkyung Jenny
2
King, Ceridwyn
2
Lee, Sanghyeop
2
Lehto, Xinran Y.
2
Li, Shuhao
2
Loureiro, Sandra Maria Correia
2
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Published in...
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International journal of hospitality management
SpringerLink / Bücher
Journal of retailing and consumer services
348
Journal of business research : JBR
280
The journal of services marketing
119
The journal of product & brand management
101
The journal of brand management : an international journal
85
Industrial marketing management : the international journal for industrial and high-tech firms
84
The service industries journal
79
Journal of hospitality marketing & management
75
Cogent business & management
72
Journal of travel and tourism marketing
71
International journal of contemporary hospitality management
66
Journal of strategic marketing
66
Asia Pacific journal of marketing and logistics
64
Tourism management : research, policies, practice
61
International journal of electronic customer relationship management : IJECRM
56
Psychology & marketing
55
Journal of service management
53
The journal of business & industrial marketing
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
International journal of internet marketing and advertising : IJIMA
49
Journal of the Academy of Marketing Science
49
Service business
48
Journal of service research : JSR
45
Services marketing quarterly
45
Marketing intelligence & planning
44
European journal of marketing : EJM
42
Journal of marketing
42
The international journal of bank marketing : IJBM
40
Journal of retailing
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
37
International journal of electronic marketing and retailing : IJEMR
36
The TQM journal : the international review of organizational improvement
35
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
34
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
34
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
33
Journal of promotion management : innovations in planning and applied research
32
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
32
International journal of business information systems : IJBIS
31
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ECONIS (ZBW)
211
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1
How does ritualistic service increase brand evangelism through E2C interaction quality and memory? : the moderating role of social phobia
Shang, Yuanyuan
;
Li, Fangxuan
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457798
Saved in:
2
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
3
Brand personality of global chain hotels, self-congruity, and self-discrepancy on customer responses
Kim, Jinkyung Jenny
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439970
Saved in:
4
Customer satisfaction and loyalty with online consumer reviews : factors affecting revisit intentions
Camilleri, Mark Anthony
;
Filieri, Raffaele
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014439971
Saved in:
5
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
6
Nexus of customer adaptation to mannequins with visit intention to full-service restaurants : role of spatial layout
Selem, Kareem M.
;
Shahidul Islam, Mohammad
; …
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014487567
Saved in:
7
The moments of truth : a qualitative exploration of service interactions between employees with disabilities in the food service industry, and their customers
Doan, Tin
;
Mooney, Shelagh
;
Kim, Peter Beomcheol
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014487591
Saved in:
8
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
9
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
10
Customer experiences and situational vulnerability : an exploration of hotel services during a disaster
Lagiewski, Rick
;
Perotti, Victor
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013482222
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