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~isPartOf:"International journal of hospitality management"
~language:"bul"
~language:"eng"
~language:"msa"
~person:"Kim, Jungkeun"
~person:"Ko, Yong Jae"
~person:"Mattila, Anna S."
~person:"Sung, Yongjun"
~subject:"Consumer behaviour"
~subject:"Online-Marketing"
~type_genre:"Article in journal"
~type_genre:"Konferenzbeitrag"
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Consumer behaviour
Online-Marketing
Konsumentenverhalten
28
Dienstleistungsqualität
11
Service quality
11
Customer satisfaction
10
Kundenzufriedenheit
10
Beziehungsmarketing
9
Hotel industry
9
Hotellerie
9
Relationship marketing
9
Gastgewerbe
7
Hospitality industry
7
Emotion
6
USA
6
United States
6
Advertising effects
5
Beschwerdemanagement
5
Complaint management
5
Gastronomie
5
Restaurant industry
5
Werbewirkung
5
Advertising
4
Coronavirus
4
Corporate Social Responsibility
4
Corporate social responsibility
4
Customer service
4
Experiment
4
Gender
4
Kundenservice
4
Werbung
4
COVID-19
3
Epidemic
3
Epidemie
3
Geschlecht
3
Hospital
3
Impact assessment
3
Krankenhaus
3
Kundenbindungsprogramm
3
Loyalty program
3
Other customers
3
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Online availability
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Undetermined
19
Type of publication
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Article
28
Type of publication (narrower categories)
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Article in journal
Konferenzbeitrag
Aufsatz in Zeitschrift
28
Language
All
Bulgarian
English
Malay (macrolanguage)
Author
All
Kim, Jungkeun
Ko, Yong Jae
Mattila, Anna S.
Sung, Yongjun
Han, Heesup
34
Jang, Soocheong
30
Law, Chun Hung Roberts
13
Kim, Woo Gon
12
Line, Nathaniel D.
12
Wu, Luorong
12
Jeong, EunHa
11
Zhang, Lu
11
Hanks, Lydia
10
Hyun, Sunghyup Sean
10
Wei, Wei
10
Liu, Qing
9
Lu, Lu
9
Heo, Cindy Yoonjoung
8
Kim, DongHee
8
Kim, Jong-Hyeong
8
Kim, Seongseop
8
Lee, Seoki
8
Miao, Li
8
Seo, Soobin
8
Wong, IpKin Anthony
8
Cho, Meehee
7
Chua, Bee-Lia
7
Gursoy, Dogan
7
Guéguen, Nicolas
7
Jacob, Céline
7
Kang, Juhee
7
Okumus, Fevzi
7
Rahman, Imran
7
Song, Hanqun
7
Bilgihan, Anil
6
Gao, Yixing
6
Hwang, Jinsoo
6
Li, Hengyun
6
Lynn, Michael
6
Magnini, Vincent P.
6
Qu, Hailin
6
Reynolds, Dennis
6
So, Kevin Kam Fung
6
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Published in...
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International journal of hospitality management
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
20
Journal of business research : JBR
13
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Psychology & marketing
8
Sport marketing quarterly : preferred journal of the Sport Marketing Association
8
The journal of services marketing
8
International journal of advertising : the review of marketing communications
6
Journal of hospitality marketing & management
6
Journal of sport management : the official journal of the North American Society of Sport Management
6
Cornell hospitality quarterly : CQ
5
European Sport management quarterly : ESMQ
5
International journal of sports marketing & sponsorship
5
Journal of retailing and consumer services
5
Journal of travel and tourism marketing
5
Marketing letters : a journal of research in marketing
5
European journal of marketing
4
International journal of contemporary hospitality management
4
Journal of service management
4
The Cornell hospitality quarterly
4
International journal of advertising : the quarterly review of marketing communications
3
Sport management review
3
The journal of brand management : an international journal
3
Australasian marketing journal
2
Journal of consumer behaviour : an international research review
2
Journal of marketing communications
2
Journal of marketing theory and practice
2
Journal of revenue and pricing management
2
Journal of service research
2
Journal of service research : JSR
2
Marketing intelligence & planning
2
Services marketing quarterly
2
Tourism management : research, policies, practice
2
Corporate reputation review
1
Corporate reputation review : an international journal
1
Electronic commerce research
1
European journal of marketing : EJM
1
International journal of nonprofit & voluntary sector marketing
1
International journal of revenue management : IJRM
1
Journal of advertising
1
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All
ECONIS (ZBW)
28
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1
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28
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1
Corporate sociopolitical activism (CSA) : the role of perceived impact on consumer response to contribution type
Atanga, Barbara Apaalabono
;
Mattila, Anna S.
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014325587
Saved in:
2
Preference for utilitarian or hedonic value options during a pandemic crisis : the moderation effects of childhood socioeconomic status and sensation-seeking
Kim, Jungkeun
;
Kim, Seongseop
;
Jhang, Jihoon
;
Doust, …
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014310653
Saved in:
3
The impact of environmental messages on consumer responses to plant-based meat : does language style matter?
Ye, Tian
;
Mattila, Anna S.
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014227202
Saved in:
4
Understanding guests' evaluation of green hotels : the interplay between willingness to sacrifice for the environment and intent vs. quality-based market signals
Chen, Qimei
;
Hu, Miao
;
He, Yi
;
Lin, Ingrid
;
Mattila, Anna S.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013255925
Saved in:
5
The effect of ad appeals and message framing on consumer responses to plant-based menu items
Ye, Tian
;
Mattila, Anna S.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012547725
Saved in:
6
Effects of concealing vs. displaying prices on consumer perceptions of hospitality products
Kim, Jungkeun
;
Jhang, Jihoon
;
Kim, Seongseop
;
Chen, …
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012425034
Saved in:
7
In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong
;
He, Zeya
;
King, Ceridwyn
;
Mattila, Anna S.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
Saved in:
8
The value of service robots from the hotel guest's perspective : a mixed-method approach
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-21
Persistent link: https://www.econbiz.de/10012495116
Saved in:
9
"Chef recommended" or "most popular"? : cultural differences in customer preference for recommendation labels
Yang, Bi
;
Mattila, Anna S.
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-5
Persistent link: https://www.econbiz.de/10012241525
Saved in:
10
Discrete emotional responses and face-to-face complaining : the joint effect of service failure type and culture
Luo, Anqi
;
Mattila, Anna S.
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012300168
Saved in:
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