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~isPartOf:"International journal of hospitality management"
~subject:"Bank"
~subject:"Customer satisfaction"
~subject:"Service quality"
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Search: subject:"Beziehungsmarketing"
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Bank
Customer satisfaction
Service quality
Beziehungsmarketing
280
Relationship marketing
280
Consumer behaviour
164
Konsumentenverhalten
164
Kundenzufriedenheit
137
Dienstleistungsqualität
116
Hotel industry
85
Hotellerie
85
Gastronomie
65
Restaurant industry
65
Brand management
42
Markenführung
42
Emotion
36
Brand image
35
Markenimage
35
Customer service
30
Kundenservice
30
Beschwerdemanagement
25
Complaint management
25
Satisfaction
23
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22
United States
22
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20
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20
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20
Kundenintegration
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Customer value
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Kundenwert
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Tourism employees
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Tourismusberufe
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Arbeitszufriedenheit
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Hospitality industry
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168
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168
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Han, Heesup
11
Jang, Soocheong
9
Mattila, Anna S.
6
Wong, IpKin Anthony
5
Hyun, Sunghyup Sean
4
Kim, Wansoo
4
Prentice, Catherine
4
Qu, Hailin
4
Torres, Edwin N.
4
Busser, James A.
3
DiPietro, Robin B.
3
Ha, Jooyeon
3
Hanks, Lydia
3
Lai, Ivan K. W.
3
Ryu, Kisang
3
Shulga, Lenna V.
3
So, Kevin Kam Fung
3
Song, Hak-jun
3
Xu, Xun
3
Yu, Jongsik
3
Bulchand-Gidumal, Jacques
2
Cheng, Bao
2
Gamage, Thilini Chathurika
2
Gursoy, Dogan
2
Hua, Nan
2
Huey Chern Boo
2
Hwang, Jinsoo
2
Khan, Imran
2
Kim, Haemi
2
Kim, Hyunsu
2
King, Ceridwyn
2
Lee, Lindsey
2
Lee, Sanghyeop
2
Lehto, Xinran Y.
2
Li, Shuhao
2
Line, Nathaniel D.
2
Liu, Canmian
2
Loureiro, Sandra Maria Correia
2
Lu, Lu
2
Madera, Juan M.
2
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International journal of hospitality management
Journal of retailing and consumer services
307
Journal of business research : JBR
169
The journal of services marketing
137
The service industries journal
107
Journal of hospitality marketing & management
77
Journal of travel and tourism marketing
71
International journal of contemporary hospitality management
67
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
67
Journal of service research : JSR
64
The international journal of bank marketing : IJBM
64
Services marketing quarterly
60
Service business
57
Tourism management : research, policies, practice
56
Cogent business & management
53
Journal of service management
51
Industrial marketing management : the international journal for industrial and high-tech firms
50
Journal of strategic marketing
49
International journal of electronic customer relationship management : IJECRM
44
Asia Pacific journal of marketing and logistics
43
The journal of business & industrial marketing
43
Journal of the Academy of Marketing Science
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
The TQM journal : the international review of organizational improvement
38
Psychology & marketing
36
European journal of marketing : EJM
31
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Total quality management & business excellence
30
International journal of quality and service sciences
29
Journal of financial services marketing : JFSM
29
Journal of marketing
28
Journal of service research
28
International journal of electronic marketing and retailing : IJEMR
27
Journal of retailing
27
Marketing intelligence & planning
27
SpringerLink / Bücher
27
Managing service quality : MSQ ; an international journal
26
Journal of air transport management
24
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
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ECONIS (ZBW)
168
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168
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1
How does ritualistic service increase brand evangelism through E2C interaction quality and memory? : the moderating role of social phobia
Shang, Yuanyuan
;
Li, Fangxuan
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457798
Saved in:
2
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
3
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
4
Customer satisfaction and loyalty with online consumer reviews : factors affecting revisit intentions
Camilleri, Mark Anthony
;
Filieri, Raffaele
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014439971
Saved in:
5
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
6
Nexus of customer adaptation to mannequins with visit intention to full-service restaurants : role of spatial layout
Selem, Kareem M.
;
Shahidul Islam, Mohammad
; …
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014487567
Saved in:
7
Let me engage you : peer engagement behaviour on peer-to-peer platforms
Marvi, Reza
;
Foroudi, Pantea
;
Fakhreddin, Farbod
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014487582
Saved in:
8
The moments of truth : a qualitative exploration of service interactions between employees with disabilities in the food service industry, and their customers
Doan, Tin
;
Mooney, Shelagh
;
Kim, Peter Beomcheol
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014487591
Saved in:
9
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
10
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
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