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~isPartOf:"International journal of hospitality management"
~subject:"Dienstleistungsqualität"
~subject:"Markenführung"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"Performance-Messung"
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Dienstleistungsqualität
Markenführung
Performance measurement
57
Performance-Messung
57
Hotel industry
42
Hotellerie
42
Firm performance
28
Unternehmenserfolg
28
Customer satisfaction
9
Hotel performance
9
Kundenzufriedenheit
9
Service quality
9
Performance
8
Beziehungsmarketing
7
Relationship marketing
7
Balanced Scorecard
6
Balanced scorecard
6
Gastgewerbe
6
Hospital
6
Hospitality
6
Hospitality industry
6
Krankenhaus
6
Arbeitsverhalten
4
Consumer behaviour
4
Financial performance
4
Hotel
4
Konsumentenverhalten
4
Performance management
4
Performance-Management
4
Strategic management
4
Strategisches Management
4
Sustainability
4
Work behaviour
4
Brand management
3
Corporate Social Responsibility
3
Corporate social responsibility
3
Hotels
3
Human Resource Management
3
Internet marketing
3
Marketing management
3
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Undetermined
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Article
12
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Aufsatz in Zeitschrift
Article in journal
12
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English
12
Author
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Galetzka, Mirjam
2
Pruyn, Ad
2
Albayrak, Tahir
1
Alcántara-Pilar, Juan Miguel
1
Assaf, A. Georges
1
Babalola, Mayowa T.
1
Barrio-García, Salvador del
1
Beldona, Srikanth
1
Bernard, Shaniel
1
Brochado, Ana
1
Carlbäck, Mats
1
Cheng, Bao
1
Crespo-Almendros, Esmeralda
1
Cvelbar, Ljubica Knežević
1
Dong, Yun
1
Garba, Omale A.
1
Groen, Brenda H.
1
Guo, Gongxing
1
Guo, Liang
1
Hagen, Mark van
1
Josiassen, Alexander
1
Kher, Hemant V.
1
Kim, Minsun
1
Kobinah, Thomas
1
Lin, Yi-Ting
1
Liu, Nien-Chi
1
Mobach, Mark P.
1
Mohsin, Asad
1
O’Neill, John W.
1
Peng, Yan
1
Pijls, Ruth
1
Porcu, Lucia
1
Qu, Yuanmei Elly
1
Ren, Shuang
1
Rodrigues, Helena
1
Tang, Chun-Hung
1
Vos, Martijn C.
1
Woo, Linda
1
Zhou, Xing
1
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International journal of hospitality management
The service industries journal
19
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
International journal of quality & reliability management
11
International journal of services and operations management
11
Journal of business research : JBR
9
International journal of contemporary hospitality management
8
Tourism management : research, policies, practice
8
Benchmarking : an international journal ; BIJ
7
International journal of productivity and quality management : IJPQM
7
International journal of quality and service sciences
7
The TQM journal : the international review of organizational improvement
6
The journal of brand management : an international journal
6
Health care management review : HCM review
5
International journal of production economics
5
Journal of hospitality marketing & management
5
Journal of retailing and consumer services
5
Public management review
5
International journal of business excellence
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
Journal of strategic marketing
4
The journal of services marketing
4
Total quality management & business excellence
4
Auditing : a journal of practice & theory
3
Cogent business & management
3
Health marketing quarterly
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of pharmaceutical and healthcare marketing : IJPHM
3
International journal of services and standards
3
International journal of services, economics and management
3
International public management journal
3
Journal of air transport management
3
Journal of marketing
3
Journal of service management
3
Journal of travel and tourism marketing
3
Socio-economic planning sciences : the international journal of public sector decision-making
3
The international journal of productivity and performance management
3
Transportation research / E : an international journal
3
Business horizons
2
European journal of operational research : EJOR
2
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ECONIS (ZBW)
12
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1
Operating synergy and marketplace performance of dual-branded hotels
Kim, Minsun
;
Tang, Chun-Hung
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013198495
Saved in:
2
Do personal values affect perceptions of the hospitality performance?
Beldona, Srikanth
;
Kher, Hemant V.
;
Bernard, Shaniel
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241939
Saved in:
3
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
4
Analyzing the influence of firm-wide integrated marketing communication on market performance in the hospitality industry
Porcu, Lucia
;
Barrio-García, Salvador del
; …
- In:
International journal of hospitality management
80
(
2019
),
pp. 13-24
Persistent link: https://www.econbiz.de/10012058600
Saved in:
5
Negative workplace gossip : its impact on customer service performance and moderating roles of trait mindfulness and forgiveness
Babalola, Mayowa T.
;
Ren, Shuang
;
Kobinah, Thomas
;
Qu, …
- In:
International journal of hospitality management
80
(
2019
),
pp. 136-143
Persistent link: https://www.econbiz.de/10012058666
Saved in:
6
Measuring perceived cleanliness in service environments : scale development and validation
Vos, Martijn C.
;
Galetzka, Mirjam
;
Mobach, Mark P.
; …
- In:
International journal of hospitality management
83
(
2019
),
pp. 11-18
Persistent link: https://www.econbiz.de/10012121900
Saved in:
7
Shine bright like a star : hotel performance and guests' expectations based on star ratings
Mohsin, Asad
;
Rodrigues, Helena
;
Brochado, Ana
- In:
International journal of hospitality management
83
(
2019
),
pp. 103-114
Persistent link: https://www.econbiz.de/10012122034
Saved in:
8
Measuring the experience of hospitality : scale development and validation
Pijls, Ruth
;
Groen, Brenda H.
;
Galetzka, Mirjam
;
Pruyn, Ad
- In:
International journal of hospitality management
67
(
2017
),
pp. 125-133
Persistent link: https://www.econbiz.de/10011785179
Saved in:
9
High performance work systems and organizational service performance : the roles of different organizational climates
Lin, Yi-Ting
;
Liu, Nien-Chi
- In:
International journal of hospitality management
55
(
2016
),
pp. 118-128
Persistent link: https://www.econbiz.de/10011497986
Saved in:
10
Importance performance competitor analysis (IPCA) : a study of hospitality companies
Albayrak, Tahir
- In:
International journal of hospitality management
48
(
2015
),
pp. 135-142
Persistent link: https://www.econbiz.de/10011341594
Saved in:
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