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~isPartOf:"International journal of hospitality management"
~subject:"Krankenhaus"
~subject:"USA"
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Search: subject_exact:"Kunden-Hotline"
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Krankenhaus
USA
Customer service
70
Kundenservice
70
Dienstleistungsqualität
55
Service quality
55
Customer satisfaction
42
Kundenzufriedenheit
42
Consumer behaviour
33
Konsumentenverhalten
33
Beziehungsmarketing
30
Relationship marketing
30
Hotel industry
17
Hotellerie
17
Arbeitsverhalten
15
Work behaviour
15
Beschwerdemanagement
14
Complaint management
14
Emotion
14
Gastgewerbe
12
Hospitality industry
12
Tourism employees
12
Tourismusberufe
12
Arbeitszufriedenheit
9
Gastronomie
9
Job satisfaction
9
Restaurant industry
9
Robot
8
Roboter
8
Service encounter
8
Dienstleistung
7
Dienstleistungssektor
7
Hospital
7
Service industry
7
Services
7
Service failure
6
Service recovery
6
Service robot
6
United States
6
Dienstleistungsmanagement
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13
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Aattila, Anna S.
1
Baker, William
1
Bizjak, Boštjan
1
Borghi, Matteo
1
Chang, Yaping
1
Choi, Youngsoo
1
Fabjan, Daša3
1
Kang, Qi
1
Kazakov, Sergey
1
Killen, Claire
1
Kim, Hyun Jeong
1
Kim, Hyunsu
1
Knežević, Mladen
1
Kukulj, Staša
1
Kuo, Chun-min
1
Lee, JungHoon
1
Li, You
1
Liang, Zhehao
1
Liu, Jingyu
1
Mariani, Marcello M.
1
Medler-Liraz, Hana
1
Miao, Li
1
Mihalik, Brian J.
1
Ok, Chihyung
1
Olson, Eric
1
Park, Jeongdoo
1
Ran, Yaxuan
1
Reynolds, Dennis
1
Ro, Heejung
1
Ruetzler, Tanya
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Seger-Guttmann, Tali
1
So, Kevin Kam Fung
1
Taylor, Jim
1
Teng, Hsiu-Yu
1
Tomka, Dragica
1
Wang, Chen-Ya
1
Wang, Yawei
1
Zhou, Lingxu
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International journal of hospitality management
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Services marketing quarterly
7
Psychology & marketing
6
The journal of services marketing
5
European journal of operational research : EJOR
4
Journal of retailing and consumer services
4
Journal of service research : JSR
4
International journal of contemporary hospitality management
3
Journal of air transport management
3
Journal of business research : JBR
3
Journal of hospitality marketing & management
3
Journal of marketing theory and practice
3
Personnel psychology : a journal of applied research
3
Academy of Management journal : AMJ
2
Faculty & research / Insead : working paper series
2
ILR review : the journal of work and policy
2
International journal of pharmaceutical and healthcare marketing : IJPHM
2
International journal of production economics
2
International journal of retail & distribution management
2
International journal of services and standards
2
Journal of consumer behaviour : an international research review
2
Journal of economics & management strategy : JEMS
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of organizational behavior management
2
Journal of the Academy of Marketing Science
2
The Cornell hospitality quarterly
2
The international journal of productivity and performance management : IJPPM
2
Tourism analysis : an interdisciplinary tourism & hospitality journal
2
Tourism management : research, policies, practice
2
Working paper series / Center for Advanced Human Resource Studies
2
(Inst. for Gov. Research. Service Monographs of the U.S. Gov.
1
Academy of Management learning & education : AMLE
1
Applications of supply chain management and e-commerce research
1
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Bloomberg series
1
Business strategy review
1
Cogent business & management
1
Connect, learn, succeed
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ECONIS (ZBW)
13
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1
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13
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1
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
2
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
3
Do contagion cues shape customers' willingness to adopt hospitality service robots?
Kang, Qi
;
Zhou, Lingxu
;
Liu, Jingyu
;
Ran, Yaxuan
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013255956
Saved in:
4
Customer mistreatment and service performance : a self-consistency perspective
Park, Jeongdoo
;
Kim, Hyun Jeong
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012241518
Saved in:
5
The role of language in the online evaluation of hospitality service encounters : an empirical study
Mariani, Marcello M.
;
Borghi, Matteo
;
Kazakov, Sergey
- In:
International journal of hospitality management
78
(
2019
),
pp. 50-58
Persistent link: https://www.econbiz.de/10012012699
Saved in:
6
Job crafting and customer service behaviors in the hospitality industry : mediating effect of job passion
Teng, Hsiu-Yu
- In:
International journal of hospitality management
81
(
2019
),
pp. 34-42
Persistent link: https://www.econbiz.de/10012128314
Saved in:
7
Hospitality service employees' flirting displays : emotional labor or commercial friendship?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
International journal of hospitality management
73
(
2018
),
pp. 102-107
Persistent link: https://www.econbiz.de/10011886699
Saved in:
8
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
9
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
10
Service recovery evaluations : GLBT versus hetero customers
Ro, Heejung
;
Choi, Youngsoo
;
Olson, Eric
- In:
International journal of hospitality management
33
(
2013
),
pp. 366-375
Persistent link: https://www.econbiz.de/10009746343
Saved in:
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