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~isPartOf:"International journal of hospitality management"
~subject:"Service industry"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistung"
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Service industry
Dienstleistung
17
Services
17
Dienstleistungsqualität
12
Service quality
12
Dienstleistungssektor
8
Consumer behaviour
7
Customer service
7
Konsumentenverhalten
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Kundenservice
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Beziehungsmarketing
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Relationship marketing
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Roboter
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Customer satisfaction
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Kundenzufriedenheit
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Service robot
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Gastronomie
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Anthropomorphism
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Aufsatz in Zeitschrift
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Altinay, Levent
1
Cheng, Jen-Son
1
Choi, Sungwoo
1
Fan, Alei
1
He, Zeya
1
Ivanov, Stanislav
1
Lehto, Xinran Y.
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Liu, Canmian
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Liu, Qing
1
Martin, Emma
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Mattila, Anna S.
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Park, Soona
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Seyitoğlu, Faruk
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Tajeddini, Kayhan
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Tang, Ta-Wei
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Tuomi, Aarni
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Tussyadiah, Iis P.
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International journal of hospitality management
The service industries journal
36
Journal of business research : JBR
25
The journal of services marketing
25
Journal of service management
24
Journal of service research : JSR
19
Journal of service research
15
International journal of production economics
12
International journal of services technology and management
12
Services marketing quarterly
11
Journal of retailing and consumer services
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
9
Service business
9
The journal of business & industrial marketing
9
European review of service economics and management
8
International journal of production research
6
International journal of innovation management
5
International journal of quality and service sciences
5
Journal of service theory and practice
5
International journal of business innovation and research : IJBIR
4
International journal of contemporary hospitality management
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Managing service quality : MSQ ; an international journal
4
Business horizons
3
Industry and innovation
3
Information systems and e-business management : ISeB
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
International journal of services and operations management
3
International journal of services and operations management : IJSOM
3
Journal of service theory and practice : JSTP
3
Journal of the Academy of Marketing Science
3
Research policy : policy, management and economic studies of science, technology and innovation
3
Revue d'économie industrielle
3
Technology analysis & strategic management
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Technovation : the international journal of technological innovation, entrepreneurship and technology management
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The world economy : the leading journal on international economic relations
3
Accounting, auditing & accountability journal
2
Amfiteatru economic : an economic and business research periodical
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ECONIS (ZBW)
8
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1
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
2
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
3
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
4
The importance of human-related factors on service innovation and performance
Tajeddini, Kayhan
;
Martin, Emma
;
Altinay, Levent
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012241335
Saved in:
5
A conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world : the role of service robots
Seyitoğlu, Faruk
;
Ivanov, Stanislav
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012389791
Saved in:
6
Building the sociomateriality of food service
Tuomi, Aarni
;
Tussyadiah, Iis P.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293756
Saved in:
7
"How may I help you?" : says a robot : examining language styles in the service encounter
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
Saved in:
8
Designing lifestyle hotels
Cheng, Jen-Son
;
Tang, Ta-Wei
;
Wang, Tsai-Chiao
- In:
International journal of hospitality management
58
(
2016
),
pp. 95-106
Persistent link: https://www.econbiz.de/10011581400
Saved in:
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