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~isPartOf:"International journal of hospitality management"
~subject:"Service quality"
~type:"article"
~type_genre:"Article in journal"
~type_genre:"Article"
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Search: subject_exact:"Consumer Behaviour"
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Service quality
Consumer behaviour
723
Konsumentenverhalten
723
Gastronomie
257
Restaurant industry
257
Hotel industry
195
Hotellerie
195
Dienstleistungsqualität
193
Customer satisfaction
184
Kundenzufriedenheit
184
Beziehungsmarketing
164
Relationship marketing
164
Emotion
78
Brand management
74
Markenführung
74
Viral marketing
66
Virales Marketing
66
Brand image
61
Markenimage
61
USA
52
United States
52
Food
51
Internet marketing
51
Online-Marketing
51
Lebensmittel
49
Online retailing
42
Online-Handel
42
Coronavirus
41
Confidence
37
Vertrauen
37
Perception
35
Satisfaction
35
Wahrnehmung
35
Customer service
33
Kundenservice
33
Personality psychology
31
Persönlichkeitspsychologie
31
Corporate Social Responsibility
30
Corporate social responsibility
30
Restaurant
30
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Article in journal
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Aufsatz in Zeitschrift
193
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English
193
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Han, Heesup
8
Line, Nathaniel D.
6
Jang, Soocheong
5
Hanks, Lydia
4
Lu, Lu
4
Mattila, Anna S.
4
Zhang, Tingting
4
Ali, Faizan
3
Bilgihan, Anil
3
Brewster, Zachary W.
3
Gursoy, Dogan
3
Hyun, Sunghyup Sean
3
Law, Chun Hung Roberts
3
Miao, Li
3
Torres, Edwin N.
3
Wei, Wei
3
Wong, IpKin Anthony
3
Xie, Lishan
3
Xu, Xun
3
Zhang, Lu
3
Altinay, Levent
2
Back, Robin M.
2
Bai, Billy
2
Bonn, Mark Andrew
2
Bufquin, Diego
2
Cho, Meehee
2
Choi, Hyeyoon
2
Chua, Bee-Lia
2
Chung, Namho
2
DiPietro, Robin B.
2
Fan, Alei
2
He, Zeya
2
Hua, Nan
2
Huey Chern Boo
2
Jeong, EunHa
2
Jeong, Miyoung
2
Khoo-Lattimore, Catheryn
2
Kim, Eojina
2
Kim, Seongseop
2
Kim, Wansoo
2
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International journal of hospitality management
Journal of retailing and consumer services
229
Journal of business research : JBR
111
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Journal of travel and tourism marketing
64
Services marketing quarterly
64
The service industries journal
61
Journal of service research : JSR
47
Cogent business & management
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
38
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
30
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of services and operations management
26
International journal of services, economics and management
25
Psychology & marketing
25
The TQM journal : the international review of organizational improvement
24
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Total quality management & business excellence
22
Journal of service research
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of strategic marketing
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
Journal of hospitality and tourism insights
18
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ECONIS (ZBW)
193
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193
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1
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
2
How does ritualistic service increase brand evangelism through E2C interaction quality and memory? : the moderating role of social phobia
Shang, Yuanyuan
;
Li, Fangxuan
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457798
Saved in:
3
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
4
Assigning credit and blame : how delivery services affect restaurant EWOM
Line, Nathaniel D.
;
Hanks, Lydia
;
Dogru, Tarik
;
Lu, Lu
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457824
Saved in:
5
Look on the bright side : emojis impact tipping behaviour
Lefebvre, Sarah
;
Boman, Laura
;
Orlowski, Marissa
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014457828
Saved in:
6
The role of perceived risk and information security on customers' acceptance of service robots in the hotel industry
Pizam, Abraham
;
Ozturk, Ahmet Bulent
;
Hacikara, Ahmet
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457836
Saved in:
7
Veganism, a new hotel paradigm : exploring the attributes of vegan-friendly hotels and guest approach behaviors
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Han, Heesup
- In:
International journal of hospitality management
117
(
2024
),
pp. -11
Persistent link: https://www.econbiz.de/10014457839
Saved in:
8
Understanding the determinants of intention to stay at medical hotels : a customer value perspective
Chaulagain, Suja
;
Jahromi, Melissa Farboudi
;
Hua, Nan
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014334773
Saved in:
9
Service sweethearting : an effective way to increase tips?
Lynn, Michael
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-4
Persistent link: https://www.econbiz.de/10014439935
Saved in:
10
Does pro-customer behavior always do the trick? : an investigation of pro-customer deviance
Ma, Xiuli
;
Xu, Xiaowei
;
Hu, JiaJing
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014439937
Saved in:
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