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~isPartOf:"International journal of hospitality management"
~subject:"United States"
~type:"article"
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Search: subject:"Service quality"
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Subject
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United States
Service quality
402
Dienstleistungsqualität
401
Customer satisfaction
212
Kundenzufriedenheit
212
Consumer behaviour
193
Konsumentenverhalten
193
Hotel industry
129
Hotellerie
129
Beziehungsmarketing
116
Relationship marketing
116
Gastronomie
105
Restaurant industry
105
Customer service
55
Kundenservice
55
Hospital
53
Krankenhaus
53
Emotion
51
Beschwerdemanagement
44
Complaint management
44
Gastgewerbe
41
Hospitality industry
41
Arbeitsverhalten
32
Arbeitszufriedenheit
32
Job satisfaction
32
Work behaviour
32
Satisfaction
30
Tourism employees
29
Tourismusberufe
29
USA
25
Hospitality
23
Viral marketing
22
Virales Marketing
22
Robot
21
Roboter
21
Dienstleistungssektor
20
Service industry
20
Product quality
19
Produktqualität
19
Quality management
19
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4
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Article in journal
25
Aufsatz in Zeitschrift
25
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English
25
Author
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Jang, Soocheong
4
Han, Heesup
3
Ha, Jooyeon
2
Mattila, Anna S.
2
Yang, Wan
2
Adler, Howard
1
Barber, Nelson
1
Ba̧k, Monika
1
Becker, Cherylynn
1
Bradley, Gregory T.
1
Brewster, Zachary W.
1
Cai, Liping A.
1
Cha, JaeMin
1
Chou, Sheng-Fang
1
Denizci Guillet, Basak
1
Gan, Bernard
1
Goh, Ben K.
1
Goodman, Raymond J.
1
Horng, Jeou-Shyan
1
Hou, Yuansi
1
Hwang, Jinsoo
1
Hyun, Sunghyup Sean
1
Jeong, Chul
1
Jeong, EunHa
1
Kim, Seung Hyun
1
Kim, Wansoo
1
Kim, Yunhi
1
Knutson, Bonnie
1
Kuo, Chun-min
1
Kwon, SoYeon
1
Kwun, David Joon-wuk
1
Liu, Chih-Hsing
1
Ma, Emily
1
Mejia, Cynthia
1
Miao, Li
1
Noone, Breffni M.
1
Ok, Chihyung
1
Orlowski, Marissa
1
Oyewole, Philemon
1
Pizam, Abraham
1
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Published in...
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International journal of hospitality management
Health care management review : HCM review
27
Quality management journal : QMJ
16
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Journal of retailing and consumer services
14
Economics of education review
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
Journal of health economics
11
Journal of human resources : JHR
11
The journal of services marketing
11
The review of economics and statistics
11
Health affairs : at the intersection of health, health care, and policy
10
Journal of air transport management
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
The American economic review
10
American economic journal : a journal of the American Economic Association
9
Managing service quality : MSQ ; an international journal
9
The Milbank quarterly
9
Health care financing review
8
Journal of accounting and public policy
8
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Services marketing quarterly
8
Academy of Management journal : AMJ
7
Brookings papers on education policy
7
Economic inquiry : journal of the Western Economic Association International
7
Journal of service research : JSR
7
The journal of economic perspectives : EP ; a journal of the American Economic Association
7
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
6
Eastern economic journal
6
International journal of auditing : IJA
6
International journal of contemporary hospitality management
6
Journal of labor economics
6
The accounting review : a publication of the American Accounting Association
6
The journal of law & economics
6
The journal of law, economics, & organization
6
The journal of structured finance
6
Applied economics
5
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ECONIS (ZBW)
25
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1
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10
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25
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date (oldest first)
1
Importance-performance analysis of socially sustainable practices in U.S. restaurants : a consumer perspective in the quasi-post-pandemic context
Mejia, Cynthia
;
Ba̧k, Monika
;
Zientara, Piotr
; …
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209275
Saved in:
2
Online upselling : moving beyond offline upselling in the hotel industry
Denizci Guillet, Basak
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012146179
Saved in:
3
Explicating restaurant performance : the nature and foundations of sustainable service and organizational environment
Chou, Sheng-Fang
;
Horng, Jeou-Shyan
;
Liu, Chih-Hsing
; …
- In:
International journal of hospitality management
72
(
2018
),
pp. 56-66
Persistent link: https://www.econbiz.de/10011872695
Saved in:
4
Non-complementary behavior and guest service management
Pizam, Abraham
- In:
International journal of hospitality management
58
(
2016
),
pp. 117-118
Persistent link: https://www.econbiz.de/10011581406
Saved in:
5
The antecedents and consequence of consumer attitudes toward restaurant brands : a comparative study between casual and fine dining restaurants
Hwang, Jinsoo
;
Ok, Chihyung
- In:
International journal of hospitality management
32
(
2013
),
pp. 121-131
Persistent link: https://www.econbiz.de/10009717659
Saved in:
6
The effect of regulatory focus and delay type on consumers' reactions to delay
Yang, Wan
;
Mattila, Anna S.
;
Hou, Yuansi
- In:
International journal of hospitality management
32
(
2013
),
pp. 113-120
Persistent link: https://www.econbiz.de/10009717661
Saved in:
7
Multi-dimensions of patrons' emotional experiences in upscale restaurants and their role in loyalty formation : emotion scale improvement
Han, Heesup
;
Jeong, Chul
- In:
International journal of hospitality management
32
(
2013
),
pp. 59-70
Persistent link: https://www.econbiz.de/10009717672
Saved in:
8
The role of frequency of patronage and
service
quality
of all-you-can-eat buffet restaurant : a perspective of socio-economic and demographic characteristics of African American co...
Oyewole, Philemon
- In:
International journal of hospitality management
34
(
2013
),
pp. 202-213
Persistent link: https://www.econbiz.de/10009766700
Saved in:
9
A longitudinal investigation to test the validity of the American customer satisfaction model in the US hotel industry
Kim, Seung Hyun
;
Cha, JaeMin
;
Singh, A. J.
;
Knutson, Bonnie
- In:
International journal of hospitality management
35
(
2013
),
pp. 193-202
Persistent link: https://www.econbiz.de/10010225810
Saved in:
10
The effect of restaurant servers' perceptions of customers' tipping behaviors on service discrimination
Brewster, Zachary W.
- In:
International journal of hospitality management
32
(
2013
),
pp. 228-236
Persistent link: https://www.econbiz.de/10009718396
Saved in:
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