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~isPartOf:"International journal of hospitality management"
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Search: person:"Anna S. Mattila"
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Consumer behaviour
26
Konsumentenverhalten
26
Customer satisfaction
11
Dienstleistungsqualität
11
Kundenzufriedenheit
11
Service quality
11
Beziehungsmarketing
9
Relationship marketing
9
Gastgewerbe
8
Hospitality industry
8
Hotel industry
8
Hotellerie
8
Emotion
7
USA
6
United States
6
Advertising effects
5
Beschwerdemanagement
5
Complaint management
5
Customer service
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Gastronomie
5
Kundenservice
5
Restaurant industry
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Werbewirkung
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Advertising
4
Corporate Social Responsibility
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Corporate social responsibility
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Experiment
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Gender
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Werbung
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Geschlecht
3
Hospital
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Krankenhaus
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Kundenbindungsprogramm
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Loyalty program
3
Other customers
3
Power
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Airbnb
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Communal norms
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Communication
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Consumer behavior
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English
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Mattila, Anna S.
55
Hwang, Yoo Hee
5
Zhao, Xinyuan
5
Gao, Yixing
4
Liu, Qing
4
Wu, Luorong
4
Yang, Wan
4
Choi, Sungwoo
3
Miao, Li
3
Yang, Bi
3
Atanga, Barbara Apaalabono
2
Fan, Alei
2
Hou, Yuansi
2
Kang, Juhee
2
Kerstetter, Deborah L.
2
Kim, Ellen Eun Kyoo
2
Mount, Dan
2
Pinto, Diego Costa
2
Shin, Joongwon
2
Shuqair, Saleh
2
Ye, Tian
2
Aattila, Anna S.
1
Assaf, A. Georges
1
Chen, Qimei
1
Chen, Yashuo
1
Dai, Weiqi
1
Damaske, Sarah
1
Guillet, Basak Denizci
1
Han, Juyeon
1
Hanks, Lydia
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He, Yi
1
He, Zeya
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Hu, Miao
1
Huey Chern Boo
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Josiassen, Alexander
1
Jung, InHaeng Noah
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Kim, Kyungmin
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Kim, Sungsoo
1
King, Ceridwyn
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Kneževic Cvelbar, Ljubica
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International journal of hospitality management
The journal of services marketing
24
Journal of Services Marketing
21
Journal of business research : JBR
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
International journal of service industry management : IJSIM
12
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
International Journal of Contemporary Hospitality Management
9
International journal of contemporary hospitality management
9
Cornell hospitality quarterly : CQ
8
Journal of service management
7
The Cornell hospitality quarterly
7
Journal of Service Management
6
Journal of hospitality marketing & management
6
Journal of travel and tourism marketing
5
Managing service quality : MSQ ; an international journal
4
Tourism management : research, policies, practice
4
Journal of Business Research
3
Journal of retailing
3
Journal of service research
3
International journal of internet marketing and advertising : IJIMA
2
International journal of retail & distribution management
2
Journal of Consumer Marketing
2
Journal of Hospitality and Tourism Technology
2
Journal of global marketing
2
Journal of international consumer marketing
2
Journal of marketing theory and practice
2
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
Marketing intelligence & planning
2
Services marketing quarterly
2
The Cornell School of hotel administration handbook of applied hospitality strategy
2
The real estate finance journal
2
Tourism economics : the business and finance of tourism and recreation
2
Breaking new ground in theory and practice
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Design science in tourism : foundations of destination management
1
Electronic commerce research
1
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ECONIS (ZBW)
50
OLC EcoSci
6
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1
Corporate sociopolitical activism (CSA) : the role of perceived impact on consumer response to contribution type
Atanga, Barbara Apaalabono
;
Mattila, Anna S.
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014325587
Saved in:
2
Understanding guests' evaluation of green hotels : the interplay between willingness to sacrifice for the environment and intent vs. quality-based market signals
Chen, Qimei
;
Hu, Miao
;
He, Yi
;
Lin, Ingrid
;
Mattila, Anna S.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013255925
Saved in:
3
The impact of corporate sociopolitical activism (CSA) on brand attitude
Atanga, Barbara Apaalabono
;
Xue, Xunyue
;
Mattila, Anna S.
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014227201
Saved in:
4
The impact of environmental messages on consumer responses to plant-based meat : does language style matter?
Ye, Tian
;
Mattila, Anna S.
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014227202
Saved in:
5
Feelings of uncertainty and powerlessness from Covid-19 : implications for advertising appeals in the restaurant industry
Yang, Bi
;
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820054
Saved in:
6
The effect of ad appeals and message framing on consumer responses to plant-based menu items
Ye, Tian
;
Mattila, Anna S.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012547725
Saved in:
7
A pathway to consumer forgiveness in the sharing economy : the role of relationship norms
Shuqair, Saleh
;
Pinto, Diego Costa
;
So, Kevin Kam Fung
; …
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013198501
Saved in:
8
The value of service robots from the hotel guest's perspective : a mixed-method approach
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-21
Persistent link: https://www.econbiz.de/10012495116
Saved in:
9
In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong
;
He, Zeya
;
King, Ceridwyn
;
Mattila, Anna S.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
Saved in:
10
Rounding up for a cause : the joint effect of donation type and crowding on donation likelihood
Hwang, Yoo Hee
;
Choi, Sungwoo
;
Mattila, Anna S.
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012435909
Saved in:
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