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~isPartOf:"International journal of pharmaceutical and healthcare marketing : IJPHM"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Service quality"
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Service quality
Viral marketing
41
Virales Marketing
41
Consumer behaviour
29
Konsumentenverhalten
29
Customer satisfaction
18
Kundenzufriedenheit
18
Beziehungsmarketing
14
Dienstleistungsqualität
14
Relationship marketing
14
Internet marketing
12
Online-Marketing
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Hotel industry
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online reviews
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Word of mouth
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Athavale, Amod S.
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Bentley, John O.
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Bogicevic, Vanja
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Bradley, Graham L.
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International journal of pharmaceutical and healthcare marketing : IJPHM
International journal of services, economics and management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
The TQM journal : the international review of organizational improvement
Journal of retailing and consumer services
25
International journal of hospitality management
22
Journal of business research : JBR
19
Journal of hospitality marketing & management
12
Journal of travel and tourism marketing
12
International journal of contemporary hospitality management
10
The journal of services marketing
9
Tourism management : research, policies, practice
8
Cogent business & management
7
Psychology & marketing
7
Service business
7
Services marketing quarterly
6
European journal of marketing : EJM
4
International journal of services and operations management
4
Journal of service management
4
Journal of strategic marketing
4
Managing service quality : MSQ ; an international journal
4
The service industries journal
4
Journal of financial services marketing : JFSM
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
3
Journal of vacation marketing : an international journal
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
2
Faculty & research / Insead : working paper series
2
Health marketing quarterly
2
Higher-order factorization machines : implementation, application, and comparison of a state-of-the-art recommender approach
2
International journal of bank marketing
2
International journal of electronic business : IJEB
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of leisure and tourism marketing : IJLTM
2
International journal of quality and service sciences
2
International journal of sport management and marketing : IJSMM
2
Journal for global business advancement : JGBA
2
Journal of air transport management
2
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
2
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ECONIS (ZBW)
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1
On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda
;
Pencarelli, Tonino
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
Saved in:
2
How integrated store-service quality promotes omnichannel shoppers' word-of-mouth behaviors : the moderating role of perceived relationship investment and the shopper's perceived v...
Natarajan, Thamaraiselvan
;
Raghavan, Deepak Ramanan Veera
- In:
The TQM journal : the international review of …
36
(
2024
)
4
,
pp. 1113-1144
Persistent link: https://www.econbiz.de/10014547961
Saved in:
3
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
4
Investigation of the effect of physical evidence and word of mouth on customer satisfaction and purchase intention in professional services
Atılgan, Kalender Özcan
;
Koç, Özge
- In:
International journal of services, economics and management
14
(
2023
)
3
,
pp. 249-269
Persistent link: https://www.econbiz.de/10014311693
Saved in:
5
Service quality, customer satisfaction and customer value : holistic determinants of loyalty and word-of-mouth in services
Marcos, Anabela Maria Bello de Figueiredo
;
Coelho, Arnaldo
- In:
The TQM journal : the international review of …
34
(
2022
)
5
,
pp. 957-978
Persistent link: https://www.econbiz.de/10013537675
Saved in:
6
'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness
Eugene Cheng-xi Aw
;
Chuah, Stephanie Hui-wen
;
Fazli, S. …
- In:
International journal of services, economics and management
13
(
2022
)
3
,
pp. 225-242
Persistent link: https://www.econbiz.de/10013552572
Saved in:
7
The effect of multidimensional service quality on word of mouth in university on-campus healthcare centers
Dandis, Ala' Omar
;
Jarrad, Amr Anwar
;
Joudeh, Jamal M M
; …
- In:
The TQM journal : the international review of …
34
(
2022
)
4
,
pp. 701-727
Persistent link: https://www.econbiz.de/10013342923
Saved in:
8
It's raining complaints! : how weather factors drive consumer comments and word-of-mouth
Bujisic, Milos
;
Bogicevic, Vanja
;
Parsa, H. G.
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
5
,
pp. 656-681
Persistent link: https://www.econbiz.de/10012053330
Saved in:
9
A "Triple A" typology of responding to negative consumer-generated online reviews
Sparks, Beverley
;
Bradley, Graham L.
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
6
,
pp. 719-745
Persistent link: https://www.econbiz.de/10011736938
Saved in:
10
How e-tailing attributes affect perceived quality : the potential impact of customer demographics and online behaviors
Tamimi, Nabil
;
Sebastianelli, Rose
- In:
The TQM journal : the international review of …
28
(
2016
)
4
,
pp. 547-560
Persistent link: https://www.econbiz.de/10011584532
Saved in:
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