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~isPartOf:"International journal of production economics"
~isPartOf:"Journal of service research"
~subject:"Produktivität"
~subject:"Relationship marketing"
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Search: subject:"Service industry"
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Produktivität
Relationship marketing
Service industry
88
Dienstleistungssektor
87
Dienstleistungsqualität
33
Service quality
33
Services
28
Dienstleistung
27
Industrie
19
Manufacturing industries
19
Innovation
17
Beziehungsmarketing
16
Customer satisfaction
13
Kundenzufriedenheit
13
Service innovation
12
Bundling strategy
11
Business services
11
Consumer behaviour
11
Innovation management
11
Innovationsmanagement
11
Konsumentenverhalten
11
Leistungsbündel
11
Lieferkette
11
Supply chain
11
Unternehmensdienstleistung
11
Customer service
10
Kundenservice
10
Firm performance
8
Servitization
8
Unternehmenserfolg
8
Lieferantenmanagement
7
Productivity
7
Supplier relationship management
7
Dienstleistungsinnovation
6
New product development
6
Performance measurement
6
Performance-Messung
6
Produktentwicklung
6
Betriebliche Wertschöpfung
5
Outsourcing
5
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18
Free
1
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Article
22
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1
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Article in journal
23
Aufsatz in Zeitschrift
23
Aufsatzsammlung
1
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English
23
Author
All
Ostrom, Amy L.
2
Amorim, Marlene
1
Anderson, Laurel
1
Andzulis, James
1
Arnold, Todd J.
1
Azzari, Courtney Nations
1
Barrot, Christian
1
Becker, Jan U.
1
Brady, Michael K.
1
Brennan, Louis
1
Bridge, R. Gary
1
Brock, Jürgen Kai-Uwe
1
Calabrese, Armando
1
Cheng, T. C. E.
1
Chowdhury, Hedayet
1
Cárdenas-Barrón, Leopoldo Eduardo
1
Downey, Hilary
1
Falk, Martin
1
Fennell, Patrick B.
1
Field, Joy M.
1
Fotheringham, Darima
1
Gehringer, Agnieszka
1
Go Jefferies, Josephine
1
Gustafsson, Anders
1
Haenel, Christina M.
1
Hagsten, Eva
1
Hall, Kristina K. Lindsey
1
Hammerschmidt, Maik
1
Hollebeek, Linda D.
1
Huang, Liujia
1
Huang, Ming-Hui
1
Hughes, Douglas E.
1
Jackson, Yamile C.
1
Jayaraman, Vaidy
1
Laporte, Audrey
1
Lechner, Andreas
1
Lee, Peter K. C.
1
Lemon, Katherine N.
1
Li, Helong
1
Lin, Winston T.
1
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Published in...
All
International journal of production economics
Journal of service research
The journal of services marketing
32
The service industries journal
28
Journal of business research : JBR
27
Journal of service research : JSR
24
Journal of retailing and consumer services
15
Journal of service management
15
RIETI discussion paper series
12
Industrial marketing management : the international journal for industrial and high-tech firms
11
Structural change and economic dynamics : SC+ED
11
Service business
10
Journal of the Academy of Marketing Science
9
Services marketing quarterly
9
SpringerLink / Bücher
9
Discussion paper / Centre for Economic Policy Research
8
Economics of innovation and new technology
8
Applied economics
7
Discussion paper series / IZA
7
International productivity monitor
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
ZEW discussion papers
7
ADB economics working paper series
6
Discussion paper
6
Interaktionen im Dienstleistungsbereich
6
International journal of services and operations management
6
International journal of services technology and management
6
The journal of business & industrial marketing
6
World Bank Policy Research Working Paper
6
Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
5
International journal of electronic customer relationship management : IJECRM
5
International journal of services, economics and management
5
Journal of hospitality marketing & management
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
Journal of strategic marketing
5
Managing service quality : MSQ ; an international journal
5
Policy research working paper : WPS
5
Working paper
5
Discussion paper / Central Bureau voor de Statistiek
4
Economics letters
4
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Source
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ECONIS (ZBW)
23
Showing
1
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10
of
23
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date (oldest first)
1
Development and validation of a service captivity scale
Rayburn, Steven W.
;
Makarem, Suzanne C.
;
Mohan, Mayoor
; …
- In:
Journal of service research
27
(
2024
)
3
,
pp. 414-431
Persistent link: https://www.econbiz.de/10014580520
Saved in:
2
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
3
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
Saved in:
4
Examining consumer complaints from an on-demand service platform
Yan, Nina
;
Xu, Xun
;
Tong, Tingting
;
Huang, Liujia
- In:
International journal of production economics
237
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012607202
Saved in:
5
One-voice strategy for customer engagement
Singh, Jagdip
;
Nambisan, Satish
;
Bridge, R. Gary
; …
- In:
Journal of service research
24
(
2021
)
1
,
pp. 42-65
Persistent link: https://www.econbiz.de/10012426761
Saved in:
6
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
7
Bringing service interactions into focus : prevention- versus promotion-focused customers' sensitivity to employee display authenticity
Lechner, Andreas
;
Mathmann, Frank
- In:
Journal of service research
24
(
2021
)
2
,
pp. 284-300
Persistent link: https://www.econbiz.de/10012522541
Saved in:
8
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
9
When sales becomes service : the evolution of the professional selling role and an organic model of frontline ambidexterity
Hughes, Douglas E.
;
Ogilvie, Jessica L.
- In:
Journal of service research
23
(
2020
)
1
,
pp. 22-32
Persistent link: https://www.econbiz.de/10012183577
Saved in:
10
Impact of proactive postsales service and cross-selling activities on customer churn and service calls
Becker, Jan U.
;
Spann, Martin
;
Barrot, Christian
- In:
Journal of service research
23
(
2020
)
1
,
pp. 53-69
Persistent link: https://www.econbiz.de/10012183586
Saved in:
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