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~isPartOf:"International journal of production economics"
~subject:"Beschwerdemanagement"
~subject:"Electronic Commerce"
~subject:"Hospital"
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Search: "Dienstleistungsqualität"
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Beschwerdemanagement
Electronic Commerce
Hospital
Dienstleistungsqualität
52
Service quality
52
Dienstleistungssektor
14
Service industry
14
Customer satisfaction
12
Kundenzufriedenheit
12
Quality management
12
Qualitätsmanagement
12
Beziehungsmarketing
10
Relationship marketing
10
Product quality
9
Produktqualität
9
E-commerce
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Lieferkette
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Supply chain
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Gesundheitsversorgung
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Health care
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Krankenhaus
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Consumer behaviour
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Konsumentenverhalten
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Dienstleistung
5
Gesundheitswesen
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Health care system
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Performance measurement
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Performance-Messung
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Services
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Customer service
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Empirical method
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Empirische Methode
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Kundenservice
4
Online retailing
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Online-Handel
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Preismanagement
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Pricing strategy
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Queueing theory
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Warteschlangentheorie
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Chakraborty, Subhajit
2
Lee, Peter K. C.
2
Xu, Xun
2
Yang, Yefei
2
Amorim, Marlene
1
Andritsos, Dimitrios A.
1
Bakker, P. J. M.
1
Bian, Yiwen
1
Boucherie, R. J.
1
Braaksma, A.
1
Burger, C. A. J.
1
Cheng, T. C. E.
1
Edwards, David
1
Gao, Jie
1
Golmohammadi, Davood
1
Gowen, Charles, III.
1
Huang, Liujia
1
Huang, Shoujun
1
Jenamani, Mamata
1
Kaynak, Hale
1
Kortbeek, N.
1
Lee, Jung Young
1
Lee, Min Kyung
1
Li, Guo
1
Li, Xiaoxiao
1
Li, Zhipeng
1
Liao, Yi
1
Liu, Mengqi
1
McFadden, Kathleen L.
1
Melão, Nuno
1
Munson, Charles L.
1
Ning, Kun
1
Pagán, José A.
1
Pai, Dinesh R.
1
Parast, Mahour Mellat
1
Rajan, Balaraman
1
Ramkumar, M.
1
Reis, João
1
Schoenherr, Tobias
1
Sethi, Suresh P.
1
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International journal of production economics
International journal of hospitality management
105
Health care management review : HCM review
73
Journal of retailing and consumer services
64
Journal of business research : JBR
56
Journal of hospitality marketing & management
45
The service industries journal
42
International journal of contemporary hospitality management
40
Journal of health economics
40
Journal of health organization and management
37
The journal of services marketing
37
Working paper / National Bureau of Economic Research, Inc.
37
Quality management journal : QMJ
35
NBER working paper series
34
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
32
NBER Working Paper
31
Service business
30
The TQM journal : the international review of organizational improvement
27
Journal of service research : JSR
26
Health marketing quarterly
23
Journal of travel and tourism marketing
23
International journal of quality and service sciences
22
Health economics
21
International journal of productivity and quality management : IJPQM
20
Services marketing quarterly
20
Total quality management & business excellence
20
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
19
International journal of quality & reliability management
18
Journal of internet commerce
18
Management science : journal of the Institute for Operations Research and the Management Sciences
18
Tourism management : research, policies, practice
18
Journal of the Academy of Marketing Science
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Production and operations management : an international journal of the Production and Operations Management Society
16
Health care management science
15
Managing service quality : MSQ ; an international journal
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Cogent business & management
14
International journal of electronic marketing and retailing : IJEMR
14
International journal of services and operations management
13
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ECONIS (ZBW)
17
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1
Return freight insurance strategies for the online retailer and insurance company
Li, Xiaoxiao
;
Gao, Jie
;
Bian, Yiwen
- In:
International journal of production economics
256
(
2023
),
pp. 1-31
Persistent link: https://www.econbiz.de/10014302291
Saved in:
2
Do EHR and HIE deliver on their promise? : analysis of Pennsylvania acute care hospitals
Pai, Dinesh R.
;
Rajan, Balaraman
;
Chakraborty, Subhajit
- In:
International journal of production economics
245
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013197862
Saved in:
3
U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young
;
McFadden, Kathleen L.
;
Lee, Min Kyung
; …
- In:
International journal of production economics
234
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
Saved in:
4
Online platform service investment : a bane or a boon for supplier encroachment
Zhang, Xuefeng
;
Li, Guo
;
Liu, Mengqi
;
Sethi, Suresh P.
- In:
International journal of production economics
235
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012519394
Saved in:
5
Bridging hospital quality leadership to patient care quality
Chakraborty, Subhajit
;
Kaynak, Hale
;
Pagán, José A.
- In:
International journal of production economics
233
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495601
Saved in:
6
Examining consumer complaints from an on-demand service platform
Yan, Nina
;
Xu, Xun
;
Tong, Tingting
;
Huang, Liujia
- In:
International journal of production economics
237
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012607202
Saved in:
7
Managing skill certification in online outsourcing platforms : a perspective of buyer-determined reverse auctions
Li, Zhipeng
;
Zhou, Xiaoyu
;
Huang, Shoujun
- In:
International journal of production economics
238
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012591995
Saved in:
8
Channel selection and fulfillment service contracts in the presence of asymmetric service information
Zhou, Rui
;
Liao, Yi
;
Shen, Wenjing
;
Yang, Shilei
- In:
International journal of production economics
222
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012233050
Saved in:
9
Multichannel service failure and recovery in a O2O era : a qualitative multi-method research in the banking services industry
Reis, João
;
Amorim, Marlene
;
Melão, Nuno
- In:
International journal of production economics
215
(
2019
),
pp. 24-33
Persistent link: https://www.econbiz.de/10012036645
Saved in:
10
Quality management in healthcare organizations : empirical evidence from the baldrige data
Parast, Mahour Mellat
;
Golmohammadi, Davood
- In:
International journal of production economics
216
(
2019
),
pp. 133-144
Persistent link: https://www.econbiz.de/10012106759
Saved in:
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