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~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Journal of the Operational Research Society : OR"
~isPartOf:"Public management review"
~subject:"Beziehungsmarketing"
~subject:"United Kingdom"
~type:"article"
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Search: subject_exact:"Mystery shopping"
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Beziehungsmarketing
United Kingdom
Dienstleistungsqualität
159
Service quality
159
Quality management
66
Qualitätsmanagement
66
Customer satisfaction
55
Kundenzufriedenheit
55
Public services
33
service quality
33
Öffentliche Dienstleistung
33
Gesundheitsversorgung
25
Health care
25
Hospital
23
Krankenhaus
23
Relationship marketing
22
Gesundheitswesen
20
Health care system
20
Product quality
18
Produktqualität
18
customer satisfaction
14
quality
14
Consumer behaviour
13
Konsumentenverhalten
13
Performance measurement
12
Performance-Messung
12
AHP approach
11
AHP-Verfahren
11
Measurement
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Messung
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Patienten
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Patients
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Bank
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Betriebliche Wertschöpfung
10
Multi-criteria analysis
10
Multikriterielle Entscheidungsanalyse
10
Value creation
10
quality management
10
Customer integration
9
Jordan
9
Jordanien
9
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Article in journal
28
Aufsatz in Zeitschrift
28
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English
28
Author
All
Adil, Mohd
2
Al-Hawary, Sulieman Ibraheem Shelash
2
Agarwal, Sonal
1
Aghdaie, Fathollah Amiri
1
Al-Nady, Bahaà Abdul-Hafez Attallah
1
Allada, Vijaya Kameswari
1
Anber Abraheem Shlash Mohammad
1
Anh Thi Tu Le
1
ArabYarmohammadi, Mohammad
1
Atulkar, Sunil
1
Bali, Aditya
1
Balouei Jamkhaneh, Hadi
1
Boo, Je-Man
1
Chalikias, Miltiadis
1
Checkland, Kath
1
Choung, Eun-Mi
1
Chung, Kwanghun
1
Damali, Uzay
1
Daunt, Kate L.
1
Dias, Ana Alexandra da Costa
1
Drosos, Dimitris
1
Dubey, Rameshwar
1
Günal, M. M.
1
Ha Thu Nguyen
1
Hardyman, Wendy
1
Howard, Susan J.
1
Hwang, Su-Young
1
Ilkhanizadeh, Shiva
1
Islam, Muhammad Saiful
1
Jackson, Michael C.
1
Johnston, N.
1
Jung, Tobias
1
Kachwala, Tohid
1
Khaleel, Marwan
1
Khrais, Huthaifah
1
Kim, Seung-Chul
1
Kislov, Roman
1
Kitchener, Martin
1
Kumar, Mukesh
1
Liao, Z.
1
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International journal of productivity and quality management : IJPQM
Journal of the Operational Research Society : OR
Public management review
Journal of retailing and consumer services
180
International journal of hospitality management
117
Journal of business research : JBR
110
The journal of services marketing
98
The service industries journal
84
Journal of hospitality marketing & management
55
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Services marketing quarterly
53
Journal of service research : JSR
48
International journal of contemporary hospitality management
47
Journal of travel and tourism marketing
45
Service business
42
Journal of service management
37
The TQM journal : the international review of organizational improvement
33
Cogent business & management
31
Journal of service research
31
Tourism management : research, policies, practice
30
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of strategic marketing
27
The international journal of bank marketing : IJBM
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
International journal of quality and service sciences
24
Asia Pacific journal of marketing and logistics
22
International journal of services and operations management
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
Journal of air transport management
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of electronic customer relationship management : IJECRM
18
International journal of quality & reliability management
18
International journal of services, economics and management
18
Psychology & marketing
18
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of marketing
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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ECONIS (ZBW)
28
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1
"Real-world" priority setting for service improvement in English primary care : a decentred approach
Kislov, Roman
;
Checkland, Kath
;
Wilson, Paul M.
; …
- In:
Public management review
25
(
2023
)
1
,
pp. 150-174
Persistent link: https://www.econbiz.de/10013548256
Saved in:
2
Convergence of quality and productivity in start-up enterprises : analysis of divergent value perspectives
Rajagopal
;
Rajagopal, Ananya
- In:
International journal of productivity and quality …
40
(
2023
)
1
,
pp. 55-79
Persistent link: https://www.econbiz.de/10014364199
Saved in:
3
Impact of healthcare service quality on patient satisfaction and loyalty in a Jordanian private hospital
Khaleel, Marwan
;
Ilkhanizadeh, Shiva
;
Khrais, Huthaifah
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 422-434
Persistent link: https://www.econbiz.de/10013448958
Saved in:
4
Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
5
A case study on the service quality perception in a university mall : customers’ perspective
Moohialdin, Ammar
;
Islam, Muhammad Saiful
- In:
International journal of productivity and quality …
36
(
2022
)
3
,
pp. 403-416
Persistent link: https://www.econbiz.de/10013369931
Saved in:
6
Service quality dimensions and repurchase intentions in online shopper : an Indian experience
Atulkar, Sunil
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 180-197
Persistent link: https://www.econbiz.de/10012595605
Saved in:
7
The relationships among overall service quality, customer satisfaction and customer loyalty in library services
Kachwala, Tohid
;
Panchal, Dinesh
;
Bali, Aditya
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 198-217
Persistent link: https://www.econbiz.de/10012595606
Saved in:
8
CMMS software quality function deployment based on maintenance objectives : a framework for software selection process
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
; …
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 413-439
Persistent link: https://www.econbiz.de/10012516462
Saved in:
9
The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
Sadiq, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 520-535
Persistent link: https://www.econbiz.de/10012516747
Saved in:
10
Decoding tourist satisfaction and loyalty at hotels : a confirmatory factor analytic approach
Adil, Mohd
;
Nasir, Mohd
;
Kumar, Mukesh
- In:
International journal of productivity and quality …
34
(
2021
)
4
,
pp. 561-580
Persistent link: https://www.econbiz.de/10013093171
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